• Versatile, self-motivated Project Manager / Business Analyst credited with combining leadership, technical, and customer service skills to improve efficiency, production, and client relationships. Proven track record of conceptualizing, developing, documenting, and executing project plans and business requirements analysis in a variety of environments. Strong verbal and written communicator, with a demonstrated ability to hire, train, motivate, and facilitate successful teams. Areas of Expertise
• Strategic Tactical Planning Site Migrations Business Continuity Client On-Boarding Customer Service Business Process Mapping Process Analysis Design Requirement Gathering Gap Analysis Requirement Analysis System Development Life Cycle SDLC Agile Project Status Meetings Executive Presentations Gate Review Decks Meeting Facilitation Project Plans Test Plans Test Case Design Test Case Execution Defect Tracking / Resolution

professional experience

Confidential

Project Manager

• Designed and executed countless project plans, orchestrated test plan execution for each new technical build, created business requirement documents, and utilized Quality Center for tracking and reporting testing defects.
• Chaired kick-off and weekly status meetings that reported the details of 50 projects to senior management, which resulted in greater transparency and executive control of the projects.
• Directed the production of new dual control verification functionality to mitigate potential fraud and financial exposure and eliminate control gaps in production environment for 26 clients.
• Worked closely with system vendors and programmers on requirements testing, overseeing training for the Quality Control team.
• Facilitated the gathering of requirements and execution of a gap analysis in order to integrate the business processes of three organizations.

Key Accomplishments:

• Effectively managed cross-functional project team through successful implementation of a new top-tier client 14.2B Assets Under Management AUM .
• Oversaw two successful site moves of 52 clients 45B AUM covering three locations and 30 staff, which required moving current staff and equipment, hiring and training new staff, setting up facilities, and managing the set-up and testing of disaster recovery sites.

Confidential

Manager, Transfer Agency Operations

• Directed three-year reconciliation project, serving as the point person between the company, its Board of Directors, company lawyers, the U.S. Securities Exchange Commission SEC , and the mutual funds audit firm.
• Managed shareholder investment statement design project to improve the company's professional image. Gathered stakeholder and technical requirements, created file mapping documents, and developed and executed test plans.
• Led selection committee in evaluating a commercial/custodial bank. Partnered with internal business partners, including the finance, technology, fund accounting, and legal teams, to develop requirements and evaluate Requests for Proposals RFP s.
• Managed 400MM- 500MM bank-to-bank transition project that moved all client Demand Deposit Accounts and fund custodial accounts. Designed project plan, chaired weekly status meetings, performed gap analysis, updated procedures and controls, trained staff, and oversaw building and testing of interface files.

FRANK ROBERTSON

• Created the SAS070 document used by regulatory bodies including the SEC and mutual fund audit firms when conducting periodic reviews. Served as point person during audit reviews. Developed
• policies and procedures for USA Patriot Act, Sarbanes Oxley Act, and Rule 22c-2. Additionally, developed and conducted required annual USA Patriot Act staff training.

Key Accomplishments as Manager, Transfer Agency Operations

• Developed improved procedures and control structures within the transfer agency group that simplified processes, eliminated re-work, and achieved near 100 accuracy while ensuring compliance with industry regulations.
• Contributions to the reconciliation project resulted in the successful reconciliation of the mutual funds Demand Deposit Accounts and payment of money to shareholders, whose investment account balances were understated, thus avoiding sanctions by the SEC.
• Three-month bank selection project netted improved banking relationship, which resulted in better, more efficient automated processing and reporting processes.

Confidential

Consultant

Managed the implementation of shareholder transaction activity interface. Project required analyzing gaps, creating transaction code, mapping documents, documenting procedures and controls, training staff, and developing and executing test plans.

Key Accomplishment:

Increased timeliness of accuracy in reporting of cash and share activity between transfer agency and fund accounting by developing automated systems.

Confidential

Manager, Shareholder Services

• Designed and built 12b-1 fee payment database.
• Partnered with the technology department to build automated cash and share reporting system.

Key Accomplishment:

• Improved adherence to deadlines and accuracy of payment process, strengthened shareholder servicing fee agreement verification controls, and increased client satisfaction.
• Successfully reduced the staff by 30 , reduced financial exposure, and improved reporting timeliness and accuracy, which all led to increased client satisfaction.
• technical skills
• Microsoft Office, Outlook, Visio, SharePoint Project Professional Mercury Test Directory/Quality Center IRS Firestorm System InvestarOne PowerImage PowerAgent