Project Manager Resume

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

As a Senior Project Manager, responsible for coordinating with the finance department across all domains.
I managed cross - functional project teams on 4 assigned projects. Of the 4 projects (Eclipse Database Cleanup, ProPost, Linear PMP and Device Graph), the Eclipse project was only project submitted for Gate 1 Review approval.
Develops and manages project plans that encompass the complete product development life cycle. From product requirements, development, quality assurance to deployment.
Very successful at determining detailed approaches and timelines of projects.
Defines roles and expectations of team members and ensures timely feedback.
Resolves issues affecting project scope, quality, effort, risk and timeline.
Manage and resolve vendors, change management and all revolving related issues.
Creates and manages contingency plans for the project, if necessary.
Ability to manage multiple projects simultaneously; prioritize and monitor engineering and operations tasks and resources across projects.

Confidential

Project Manager

Responsibilities:

Serving as RFP response writer for all Contact Center solutions.
Responsible for the design, procurement, development and delivery of the Service Desk and Desk Side Support solution.
Collaborated with a suite of vendors to integrate the above solution into the overall solution.
Coordinate and lead working sessions with cross-functional teams, analysts, developers and business units to develop functional requirements with user group.
Demonstrated strong influencing skills to effectively drive progress, resolve issues and facilitate decision-making among key Stakeholders.
Created and maintained work plans, conducted technical open issues work sessions, maintained project documentation/project repositories, mentored technical team members and provided status reports to management.

Confidential

Project Manager / Delivery Manager

Responsibilities:

Responsible for providing primary point of contact with customer. Ensuring timely communications, reports and results regarding project implementation.
Delivered Technical and thought leadership to customer by introducing; best practices, industry trends, lessons learned, laboratory demonstrations and technology briefings.
Created and maintained work plans, conducted technical open issues work sessions, maintained project documentation and project repositories, mentored technical team members and provided status reports to management.
Managed design, development, and testing and infrastructure team consisting of 27 team members.
Successfully met timelines and milestones while maintaining integrity of the system.
Responsible for conducting the assessment phase of the enterprise technical landscape.
Activities include; maintaining key relationships, developing key deliverables and the transfer of knowledge.
Coordinate and lead working sessions with cross-functional teams, analysts, developers and business units to develop functional requirements with user group.
Conduct strategic plan development, business case development and cost analysis. Support development of engagement work plans, schedules and performance meetings.
Design required transforming traditional lines of business “silos” to an enterprise centric solution that would present total technology efficiency benefits to exceed $3 million per year

Confidential

Project Manager

Responsibilities:

Responsible for key business partnerships from development and delivery, both client and solution partners.
Conducted industry research, developing winning solutions from understanding market trends, market leaders, current and future market gap analysis.
Provided market intelligence to Senior Leadership to ensure the solution would provide the client experience promised.
Collaborate with internal teams when designing/developing and implementing healthcare solutions.
Establishes customer experience metrics to track and measure success. Monitors outcomes and establishes an effective enterprise feedback loop / process.
Successfully and consistently identified and lead high impact opportunities to enhance the customer experience thru implementation of new, rich, capabilities via product, system, process and policies.
Adapted to account PMO procedures and practices, while introducing “value-add” process improvement.
Responsible for all aspects of project management from planning, controlling, monitoring, reporting and escalation.