SUMMARY

• I was Customer facing and tech savvy business professional solidly skilled in coordinating and managing technology - based projects. Specialties include, change management, supply chain management, POS installation, hardware implementations, backup and disaster recovery planning, vendor coordination, and cross-functional leadership supporting multiple industries across small, medium, and large companies.
• Working with external clients
• Gather Old (current) Processes/Features/Requirements
• Experience with creating and maintaining Business Requirement Documents for the Project assigned
• Coordinating new and ongoing projects/deployments and managing each project to completion.
• Project kickoff calls
• Ordering all required equipment
• Coordinating shipping
• Scheduling installation crews
• Deploying hardware and/or software
• Manage project so they are on time and on budget
• Creating and tracking project plans, project budgets and resource tracking (technicians, hardware, software) using MS Project and any other tool
• Have solid experience and have worked with many 3rd party vendors to support: Systems Experience with Point of Sale systems and PeopleSoft Financial. Some clients that I have worked with also used SAP as the Corporate Office accounting support.
• Using year of negotiation strategy, strong in Spreadsheet Budgets and supporting vendor(s) bids per Project sourcing / negotiation strategies.
• I worked with a TEAM of staff that had the grand responsibilities of sub-systems on HR Roll-out. I supported operation in Microsoft Project 2013.
• I was considered the Policeman over the full roll-out of all/any updates to include standard upgrades or Custom changes for the: Multi Unit, Multi Regional, Multi State, Multi Company.
• Utilizing office productivity tools such as MS Project, MS Office Suite, Smartsheets and SharePoint. Using “Custom Templates to support details requirements
• Closely and effectively work as a Team Player with a client team (Bi-Weekly meetings with Team members and Clients Skype meetings
• Rule: No Road Blocks

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Consultant/Change Management Consultant

Responsibilities:

• Lead client brief meetings to identify and understand business process workflows for the Learning Management System.
• Managed team providing risk mitigation advice, integration vendor deliverable review, contract compliance, and organizational readiness recommendations
• Preprinted Site-Specific Survey Form.
• Site Readiness Packet/Arrival Confirmation - there is an expectation coming with Site Readiness Packets. Explained below. Initialed by the LCON onsite - includes arrival time, etc.
• Pre-call LCON “in route to site courtesy pre-call”. Not an option
• Contact LCON for any delay (late, weather, access) and notify Genesis PM.
• Arrive onsite, on time.
• Heavy into supporting “Templates” on all required information on IT departments.
• Present themselves as Field Technician with Verizon / Genesis.
• Identification (Gov’t ID with picture).
• Awareness - Tech must present to LCON, confidence that he/she knows what equipment they are looking for (Router/Switch, Circuit/Demark, UPS/Power) and be able to explain service work. Not an option.

Confidential

Senior Project Manager

Responsibilities:

• Retirement of 267 retiring applications and 10 extra applications to move to new company (Legal Day One - readiness)
• Manage IT resources- (4 Project management staff in Mexico and Europe) providing clear vision, guidance, & mentorship on Retiring Tax Hold / Legal Hold / Autonomy Applications (167)
• Apply analytical & problem-solving support.
• Change Management of a large backlog of work with limited supervision; including resolution, work orders and data corrections.
• Ability to strategically assess multi Projects and evaluate time management/sourcing / negotiation strategy
• Plan and coordinate with legal staff, business areas, IT support and IT initiative lead all missing data within SharePoint Legal database.
• Work with individuals at the manager and director level.
• Motivate the team using appropriate tools and techniques in order to increase commitment to the department's objectives.
• Develop and communicate the team's Service Levels and ensure they are met.
• Develop and refine plans specifying goals, strategy, and staffing, scheduling, identification of risks, contingency plans, and allocation of available resources to worldwide staff.
• Identify process improvements and / or alternate solutions to support the group’s objectives. Able to quickly grasp technical details and manage complex technical integrations with the ability to manage multiple high priority efforts in a fast-paced, dynamic work environment
• Assign 10 extra “Give and Go applications to move into production after new company takes over ownership.

Confidential

Project Manager

Responsibilities:

• Support for all Texas State sites on outstanding telecommunication request “Texas Connect Health and Human Svcs Voice Migration.
• Coordinating new and ongoing projects/deployments and managing each project to completion.
• Project kickoff calls
• Ordering all required equipment
• Coordinating shipping
• Scheduling installation crews
• Deploying hardware and/or software
• Managing all tickets that come into the4 telecom Group and moving them from the States system over to Confidential ticketing system.
• Extremely strong communication and organizational skills used for 3rd party Vendor scheduling.
• Write and review high-quality, comprehensive solicitation documentation/build Templates for supporting Customer(s) request.
• Play a large roll with a small Team to get all the request active and completed out for “Invoicing/Billing”
• Work close with all Dispatchers and Engineers to make sure daily the tickets get assigned and closed out.
• Handled projects based on demands of the day.
• Developed recovery action plans, its impact on business.
• Interface with technical teams and business partners for implementation, backup and disaster recovery execution

Confidential

Project Manager of Implementation

Responsibilities:

• Supported Whole Foods Market on Store readiness for large 600+ locations on all new Hardware/application software.
• Implementing new POS hardware and equipment into Whole Foods stores
• Overseeing “store readiness” for implementation of new systems
• Change Management in Handling projects based on SDLC
• Coordinating new and ongoing projects/deployments and managing each project to completion.
• Project kickoff calls
• Ordering all required equipment
• Coordinating shipping
• Scheduling installation crews
• Deploying hardware and/or software
• Manage project so they are on time and on budget
• Creating and tracking project plans, project budgets and resource tracking (technicians, hardware, software) using MS Project and any other tool
• Developed recovery action plans, its impact on business.
• Interface with technical teams and business partners for implementation, backup and disaster recovery execution
• Owned the “Site readiness” phase, Follow-up with project team members on outstanding issues, risks and decisions via organization “private” SharePoint database.
• Work with the International locations in Mexico, Europe and Australia
• Implemented communications to all locations in a two-phase rollout.
• Work with Customer Team(s) on ability to create functional details (use there wording)
• Work with Customer Team(s) recommendations on Wireframes for screens and dashboards
• Support reporting requirements for Dynamics reporting or external system reporting
• Ability to define system integration requirements on each assigned Client install
• Ability to create process flow diagrams for customer required EPICS / Features
• Weekly meeting (local and remote staff) and document action items and meeting notes/minutes each Wk.-meeting. Used a 3-monitor workstation to track past/present and future requirements.
• Updating/Posting on organization Private Share Point database
• Escalating “road blocks” to the IT Project/Program Managers where appropriate
• Trained team members on hardware to full Go-Live install of all hardware/New Corporate Application software.
• Logistics Mgr., with warehouse/shipping partnership.
• Worked with all levels of management and staff within all areas of the business.
• Network, security and LAN/ WAN throughout the organization