Summary

• As a quality-minded Project Manager and Scrum Master, with 19 years of experience, in pharmaceuticals, CRO and healthcare insurance industries, projects were delivered ranging from a 2 year, 9 million Agile with Scrum software development project with 3 scrum teams totaling 20 members to a 0.5 million, 7 month project with 58 members. Continuous improvement, budgeting, and negotiation skills were proven by running software development projects end-to-end. Management skills were honed while an Infrastructure Service Manager / PMO Lead in managing IT staff for development and deployments. Product Owners worked with ranged from the Senior Director level to CIO and VPs.
• Experience in leading multi-national teams including vendors was gained in ecommerce, pharma or a CRO for over 6 years. I have used Daptiv PPM or Clarity for 6 years. Excellent communication skills help me to provide success for wide-ranging client needs in web store Services, Finance, R D and Operations areas. Besides continuing PMP certification for 12 years and Scrum Master Certification, CSM, experiences in several industries aid me in keeping an outstanding delivery record. This includes 15 years of software development, 2 using Agile, with local / virtual teams.

Skills

Exceptionally strong written and verbal communication skills used for waterfall, prototyping and agile type projects Highly personable and capable of working with key clients, all departments, and both on and off-shore vendors Excellent team building, conflict resolution and mentoring skills with experience in 8, mostly regulated, industries Proficient in problem solving and implementing complete infrastructure and SDLC solutions under tight deadlines Hands-on PM experienced in managing deployments and post deployment tests with local and remote teams Excellent on-shore and off-shore vendor management, change management and negotiation skills Advanced MS Project and Office user with project portfolio experience, including Clarity, Daptiv and SharePoint Multi-industry experienced in change management, risk identification, analysis and remediation and validation.

Accomplishments

Productivity: Mentored PMs, improved processes in PMOs and installed Daptiv PPM to improve IS resource utilization. Monetary: Negotiated 12 lower software prices with vendor service agreements for the local user community. Unused servers and PC hardware was re-deployed in 3 half year projects to save a total of about 185,000 in 2 years. Time: Ran process improvement that cut an 8 month project timeline by 10 before adding a resource to cut another 10. Quality: Directed computer system validations. Recruited clients for pilot testing that cut defects by 55 on average.

Relevant Experience

Confidential

• Projects were managed for 3 clients concurrently for web store upgrades and defect fixes being deployed every month.
• Managed risks, issues and budgets for multiple client facing projects via Scrum with tracking and reporting in Daptiv.
• Coordinated on/off-shore teams in software development, testing, UAT and deployment for clients using JIRA tools.
• Contributed to process improvement initiatives for the PMO, Service Dept. and other areas of the organization.

Confidential

• Project management was provided for software and process changes by leading up to 58 member on / off-shore teams.
• Managed 3 healthcare introductions for Marketing with changes to 7 systems / processes in multiple departments.
• Handled risks, issues metrics in Clarity for payment projects with changes to 9 systems via vendors on off-shore.
• Presented progress in weekly Scrum of Scrums to C-level sponsor and stakeholders along with Program Manager.

Confidential

• Provided project / program management for a testing program and departmental coordination for new / software updates.
• Managed projects for a multi-million dollar contract that included new offerings and updates to paper based offerings being migrated to internet based platforms using SharePoint as an approval mechanism along with Microsoft EPM.
• Ran projects with internal and external IT resources to update software systems used for registration and reporting.
• Implemented process improvements and coordinated feedback on program requirements, documents and manuals.

Confidential

IS Project Manager at CoreLab Partners,

• Accomplishments included initiation of a PMO with portfolio management software, validation and vendor management.
• Provided Image program / project management for up to 3 GCP / 21 CFR, Part 11 compliant projects concurrently.
• Managed a 2 years, 9 million dollar, image analysis software development project with both in-house and on and off-shore vendors using Agile / Scrum methodology while concurrently managing 2 process improvement projects.
• Java / C software projects managed ranged from 6 months with a 300,000 to 1 year with a 1 million budget.
• PMO startup included analysis of 20 packages, configuration, training, SOPs and administration of a SaaS PPM.
• Projects managed ranged from ecommerce to PACS image analysis and inclusion of computer system validation.
• Relocated multiple specialized systems and OQ and PQ testing. Assisted in Citrix system configuration and testing.

Confidential

• Successes included client facing management of multiple state systems for multiple clients with varying contracts.
• Provided customer facing project management of virtual teams for analysis, hardware deployment, and testing of cellular based 911 location services concurrently in 9 client markets that included vendor and financial management.
• Provided risk identification, analysis and mitigation for installation issues that saved several thousand dollars.
• Consulted with Legal Department to confirm contractual cost saving options for multiple installation project contracts.

Confidential

• Provided project management and related business analysis for up to 20 telecommunications projects to provide data and phone services to new and relocated Residential Division locations across the United States.
• Performed planning, cost estimating, risk analysis and mitigation by working with management, staff and vendors.
• Provided status reporting, budget tracking, and communication coordination for project teams on a weekly basis.

Confidential

• Provided project management for the LRx 2.0 Program that consisted of six Architecture and Planning Projects and one Development Project to provide data production and internet based data display software for Marketing.
• Provided cost estimating, project planning, test plan approval, risk analysis and mitigation for 7 eCommerce projects in various stages by working with Business Architects, Developers, Testing Coordinators, and Marketing Managers.
• Coordinated with the management of off-shore resources to estimate and plan for a 3 million, 18 month project.

Confidential

Project Manager / Project Office Manager

• In charge of the Project Management Office, Head of Quality Control for IT, and Unit Budget Coordinator for U.S. IT Research during the consolidation of 2 departments totaling about 500 clients post-merger and during relocations.
• Provided local project management for a global web portal using Oracle, Java, XML, and other web technologies.
• Improvements to Project Office processes, mentoring, quality audits, writing SOPs, reporting portfolio status, providing training in MS Project, and evaluating new versions of MS Project and related software products.
• Lead part of a Research effort for Business Continuity Plans and 21 CFR, Part 11 compliance related audits.
• Ran a project for 23 systems, CISCO networking, disks and other equipment to be relocated and operating in 1 day.

Manager of Projects

• Program and project management with financial administration was handled for local and global projects involving the client/server environment for 600 clients. Accomplishments ranged from consultant recruitment to mentoring:
• Managed computer room renovations including security, utility, raised floor, and UPS systems. This project with computer system validation was completed, successfully on time, in budget, and allowed for new system additions.
• Managed upgrades of server room infrastructure and relocation of systems to allow optimal space utilization.

Infrastructure Service Manager

• Hired, trained, and managed 5 employees and 3 consultants to support the PC hardware and software for 500 clients. Accomplishments were from software configuration proposals to creating Help Desk and support organizations including:
• Managed and administering budgets for conversion to a standard global client/server environment for 2 sites.
• Minimized Help Desk calls and increasing productivity by providing SOPs and support for software training.
• Worked with Legal and Finance Departments to create cost saving contracts for hardware, software and services.

Confidential

Systems Consultant

Project manager for PC hardware and software support and provided IT telecommunications coordination for Pre-clinical Development and Drug Discovery laboratories. Member of Computer Validation Committee that provided GLP / GMP based validation protocol and report approval for the Pharmaceuticals Division.

Confidential

Supervised up to 4 Computer Operators and a varying number of consultants for the operation of LIM and related systems for Toxicology, Pathology, Quality Assurance, Statistics and other groups. For these GLP or GMP systems, this included system programming, DBA support, computer system IQ / validation and business recovery planning.