Account Representative & Account Manager Resume

SUMMARY

Vibrant professional with HR, Training, and Project Management expertise. Strategic advisor to leadership on staffing needs, benefits, payroll, employee professional development and training. Dedicated to managing projects, handling details, achieving daily productivity results, taking initiative, supporting employees and customers, and responding to challenges.

TECHNICAL SKILLS

Account & Client Management
Agreements & Confidentiality
Benefits & Payroll
Communication & Collaboration
Consumer Pipeline
Corporate Training
Cross - department Coordination
Customer Service
Employee & Professional
HR & Administrative Budgets
Interviewing
Leadership & Management
Job Description Development
Needs Identification
New Hire Orientation
Performance Evaluation & Management
Pre- & Post-Employment
Process Improvement
Program & Project Management
Recruiting & On-Boarding
Requirements Management
Resource Management
SAP Enterprise Application Software
Stakeholder Engagement
Supply Chain Management
Microsoft Office Suite, Organization Centric Systems, KRONOS HRIS Software
Vendor Management

PROFESSIONAL EXPERIENCE

Confidential

Account Representative & Account Manager

Responsibilities:

Managed 13 assigned customer accounts across the country for mill operations, transportation, inventory and warehousing. Built and maintained customer relationships, conducted market intelligence and formulated plans to match customers’ requirements
Communicated with sales, transportation, mills, technical associates, quality and billing departments to prevent customer satisfaction issues
Mitigated cost to serve sourcing for customers’ orders by minimizing aged inventory, improving delivery time, and guaranteeing lowest inventory levels. Provided short-term plan adjustments for unexpected events
Worked with IT experts to address potential manual order entry errors. Implemented process improvements for SAP enterprise application system to alleviate concern
Served as Systems subject matter expert offering administrative assistance for Supply Chain University. Developed revamped SharePoint site, updated One Drive documents, and provided monthly newsletter and idea alley wall to keep stakeholders informed

Confidential

Account Manager

Responsibilities:

Managed order fulfillment and supply chain for multiple customers. Responded to customer inquiries
Developed broad understanding of key customers through research and engagement. Forecasted customers’ needs
Communicated and collaborated with sales, manufacturing and technical personnel concerning customer orders, inquiries and issues. Served as liaison between customers, production planning and logistics throughout process
Provided insight and suggestions on improving supply chain practices with goal of improving responsiveness while minimizing system cost

Confidential

Test Centers Coordinator

Responsibilities:

Ensured compliance with contractual requisites and state codes of practice for successful management of five remote testing centers. Oversaw daily operations and requirements of Virginia licensing examination site
Collected client requirements for design of customized, cloud-based system. Monitored IT deliverables and supported testing plan development and execution
Served as main point of contact between Department of Professional and Occupational Regulation (DPOR), Virginia private and public vocational schools, and testing candidates on state licensing regulations, exam development, administration, and reporting
Used corporate KRONOS HRIS reporting and worked through direct partnership with corporate HR/Payroll teams to resolve payroll, travel reimbursement and leave balance inquiries and discrepancies
Interviewed, hired and performed onboarding for 22 full-time and part-time examiners and proctors across Commonwealth. Participated in new customer installations and project launch process
Developed and implemented procedures pertinent to operations of Customer Support Department
Coordinated day-to-day demands: determined staffing levels, provided assignments, addressed travel needs for test administration, ensured accommodations for ADA candidates, and achieved profitability
Led team meetings, established and reported departmental metrics, and provided continuous improvement in departmental productivity and quality
Ensured adherence to compliance with state regulations and company policies
Communicated Client Services requirements to internal Tech/Customer Support, IT, Accounting, Reporting and Test Development teams to facilitate on-time delivery of all required deliverables
Delivered insightful data analysis and reporting for stakeholders, regularly interacting with clients. Managed analysis and resolution of product issues impacting customers and employees and creating departmental strategy to resolve

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