SUMMARY

• Technically sophisticated and business - savvy management professional with a career reflecting strong leadership qualifications coupled with technology expertise. Maintain focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs. Superior record of delivering simultaneous large-scale, mission-critical projects on time, at and under budget. Team-based management style and excellent interpersonal / communication skills.

PROFESSIONAL EXPERIENCE

Confidential

Senior Consultant

Responsibilities:

• Transitioned circuit connections to consolidation target sites and decommissioned former circuits
• Transitioned servers and network gear from data centers to consolidation target sites
• Initiated and maintained customer event and status communications
• Managed transition group, interdepartmental and client communications through Agile/SAFe Methodology using an Atlassian Jira Kanban board and Atlassian Confluence Wiki-pages
• P-Core Transformation
• Managed all discovery, planning, architecture, engineering and procurement project activities
• Lead a team of 25 architects and engineers installing, configuring, testing and transitioning to Provider Edge (PE) to Provider Router MPLS network from a flat network architecture across six hub datacenters
• Planned and lead team in shifting traffic away for each production link, testing extensively, then allowing production traffic on the new link while monitoring closely
• New Relic APM
• Managed the rollout of New Relic Application Performance Monitoring (APM) enterprise-wide for 362 applications, all environments, hosted on Windows and Linux platforms
• Transitioned tracking to an Agile/SAFe Methodology using Atlassian Jira Kanban boards, linking tasks to events in other TMO projects
• Worked with vendor New Relic to schedule training, assure training quality and capture videos
• Created and Maintained project Atlassian Confluence Wiki-pages, documentation and training video libraries
• CI/CD Automated Platform Patching
• Inventoried over 26,000 servers enterprise-wide to identify project scope and track progress
• Managed the automation of server platform patching for 12,500 Windows and Linux servers through Ansible, Python and supporting scripts - including Red Hat Satellite Server upgrades
• Worked with architects to revise approach, economize effort and increase team performance through modularizing Ansible scripts and playbooks
• Transitioned tracking to an Agile/SAFe Methodology using Atlassian Jira Kanban boards
• Created and Maintained project Atlassian Confluence Wiki-pages and documentation
• Finance Transformation Infrastructure
• Rapidly deployed 20 virtual Windows application servers and 2 virtual Linux Oracle database servers to host MetraTech MetraNet billing and accounting software with a team of 33 engineers and support staff
• Procured five additional physical Linux Oracle database servers and complete preparation at two datacenters to host them
• Managed build, configure and load activities for five Linux Oracle databases in two Oracle RAC Clusters

Confidential

Sr. Project Manager

Responsibilities:

• Supervised and developed other Project Managers to plan and execute upgrades, manage projects and maintain excellence in Customer Service.
• Point of Escalation and information hub for all site work, site managers and project leadership, hosting regional calls and representing to executive leadership on daily stand-up calls
• Directed team to fulfill contract obligations and communicated compliance and completion to client leadership. Interpreted, clarified and negotiated our contractual responsibilities, delivery and sign-off.
• Supported Insight leadership and executives through standard and ad-hoc reporting requests.
• Developed end-user training regimen, development of materials, schedule management and satisfaction assurance.
• Responsible for Continuous Process Improvement for all site work for all teams.
• SharePoint Administrator and overseer of all project data, client views and reporting

Confidential

Sr. Infrastructure Program and Transition Manager

Responsibilities:

• Transitioned domestic and international clients to Confidential services and support, migrating most to Confidential or colocation facilities.
• Lead and developed a team of up to nine PMO resources in a variety of roles, accounts and transitions to manage portfolios and projects for clients.
• Developed the Mainframe PMO Program governance model, collaborating with the Confidential Global Mainframe Center of Excellence to improve approach, planning, process, resource utilization, reporting, and leadership
• Managed Core Accounts and their portfolio managers with overall situational, issue and problem escalation responsibilities for reporting, ownership and resolution

Confidential

Project Manager

Responsibilities:

• Met with First Data IT departments to inventory their services in preparation for a Service Catalog. This included analyzing their services to document work flows and requirements to be implemented in the Service Request Management Catalog tool.
• Attended Service Catalog software product demonstrations to find a best fit solution for the organization and training on the selected tool.
• Studied IT Infrastructure Library (ITIL) and IT Service Management (ITSM) concepts and implementation. Based on this research, created policy documentation for the Service Level Management organization.