Senior Business Relationship Manager Resume

SUMMARY

Experienced & innovative thought leader with proven transformational change & driving improved business results across all areas of an industry leading global organization. Demonstrated expertise aligning strategic vision to practical execution & improvements within Product Development, Digital Marketing, Manufacturing, & Data Analytics.
Being agile, flexible, & nimble in operation, thrives as a visionary & sure - footed footed servant leader who builds teams & relationships on trust & mutual respect. Respected as a skilled & passionate communicator, highly regarded within the company & industry segment.
Consistently delivers innovative best in class solutions & highest customer satisfaction with profitable growth.
Executive Leadership, Communication, & Presentation | Staffing, Hiring, & Team Building Creative & Strategic Thinking | Big Data Analytics | Descriptive/Predictive Analytics/AI Business Intelligence w/ ETL-DataStage | Manufacturing Industry 4.0, AR/VR, IIOT Program Management w/ AGILE | Innovation & Process Improvements

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Relationship Manager

Responsibilities:

Provided support with strategy & coordination for the ERP implementation across Purchasing & Finance to manage the pre-sourcing, sourcing, & source-to-pay business process; big picture thinking, understanding current landscape, & providing solutions.
Led & drove the development of best-in-class process to manage, integrate, & digitize 5000+ Confidential suppliers with Manufacturing industry 4.0; developed proof-of-concepts, benchmarked industry leading vendors, & developed the cycle plan for next year.
Led & delivered a solution architecture & infrastructure decision for a $50M customer analytics program; enterprise impact provided smart digital marketing by mining customer data & increased revenue.
Led & delivered multiple enterprise programs related to the individual customer & global Fleet customer analytics on the big data & CI/CD platform with integration to external systems like Dun & Bradstreet; Confidential market share increased by 5% in the Fleet sales after the launch.
Led the development & delivery of many software applications using Webservices; provided integration of upstream, downstream systems, & other business needs for data.
Spearheaded Envisioning, Strategy Formulation, Portfolio Planning, Monitoring, & Governance in cross functional complex Product Development space with goal of information & process complexity reduction with increased user efficiency.
Led the team to perform excellent portfolio planning with Product Development & Manufacturing related applications using 5-year roadmap, program/project charter, cycle plan development, aligning business use cases, portfolio health assessment, forecasting, business value framework analysis, & project funding estimates.

Confidential

Senior Program Manager

Responsibilities:

Led, & managed 3 medium, 2 complex cross functional large-scale global enterprise projects; delivered highest customer satisfaction with solid quality managing the triple constraints with effective change control & risk management.
Drove the project delivery of a complex Configuration Management tool to generate a virtual paper car for current & future model year with hooks to the legacy systems; successfully exhibited strong creative / strategic thinking & analytical skills.
Oversaw & implemented various digital mockup & visualization applications across supplier & dealer operations; outcome was strong collaboration between the company & dealer network.

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