Process and Document Analyst Resume

TECHNICAL SKILLS

Technical Writing
Continuous Process Improvement
Quality Control
Change Control Board
Process Analysis
Process Mapping
Procedural Work Instruction
Standard Operating Procedure
Document Center Management
Implementation Effectiveness
Training
DMAIC
Lean Practices
Change Request Processing
Template creation
Lean Process Improvement
Project documentation
Documentation Management

PROFESSIONAL EXPERIENCE

Process and Document Analyst

Confidential

Responsibilities:

Manages the Good Documentation Program for Confidential
Manages and provides all Technical Writing
Provides consultation to key stakeholders on best practices for documentation
Acts as the single point of contact for the Continuous Process Improvement team in regards to documentation efforts
Triages and investigates Change Requests to update or create documentation
Manages the Change Control Board process for all new and existing documentation through the Good Documentation Program
Manages the Change Request process for new and existing documentation
Manages the Document Center that houses all controlled documentation through the Good Documentation Program
Acts as the Subject Matter Expert (SME) in regards to documentation for the company
Collaborates with document owners, stakeholders, and subject matter experts (SMEs) on new and existing documents
Collaborates with client and vendors to research, develop, and document content and instructions that are accurate and easy to understand
Performs creation, finalization, and implementation of project documentation, presentations, communications, Procedural Work Instructions (PWIs), training manuals, System Work Instructions (SWIs), Job Aids, Guidance Documents, Standard Operating Procedures (SOPs), and Controlled Email Templates (CETs)
Meets with clients and vendors to ensure technical specifications, instructions, and documentation are accurate and easy to understand
Performs copy editing to ensure consistency in formatting, style, grammar, punctuation, and spelling
Provides peer reviews and drives consistency by crosschecking content across organization documents
Follows organization style guidelines and is an active participant in maintaining these resources as styles evolve
Participates in project teams and advises on documentation related to projects
Manages the documentation effort(s) for assigned projects and delivers on schedule
Provides training on newly implemented processes across the company

Claims Analyst

Confidential

Responsibilities:

Created and implemented the new hire training program for the Claims department
Streamlined the training program to reach a higher level of efficiency and standardization
Conducted Claims Analyst new hire training with a 100% success rate for all students
Trusted with sensitive customer information and personal health information (PHI)
Utilized critical thinking to analyze medical and dental claims in order to administer the most appropriate benefit
Provided analytical support for over 30 health plan groups

Claims Analyst

Confidential

Responsibilities:

Trusted with sensitive customer information and personal health information (PHI)
Utilized critical thinking to analyze medical and dental claims in order to administer the most appropriate benefit
Processed large worksheets of time sensitive claims in a timely manner
Analyzed claims for reason codes pertaining to their need for manual process
Performed process improvement to reduce the amount of manual processes performed to a claim

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