SUMMARY

• Experience obtained in areas of Engineering, Manufacturing, Quality/Regulatory, Health Care, IT Infrastructure and IS Security working as an IT Business Analyst and IT Project Manager for over 35 years.
• As an IT Business Analyst my experience includes data analysis and migration, requirement gathering, technical writing, testing, training, software and database support and working in both waterfall and Agile environments.
• Project experience includes budget, resource, vendor, quality and time management.
• Additional opportunities embraced include compliance, process improvement, gap and process flow analysis, software remediation, document control and release/change management.

PROFESSIONAL EXPERIENCE

Confidential, Reading, PA

IT Project Manager

Responsibilities:

• Managed budget, work break down structures, deadlines, team dynamics, status reporting and 3rd party support coordination for multiple, simultaneous projects for IT Infrastructure and IS including: three Merger and Acquisition projects (17 sites); newly constructed manufacturing facility; office moves; Data Center implementation; Ticketing Management implementation (GSN), Order to Cash SAP preparedness and various application upgrades, migrations and new installations
• Executed maintenance software (MVP Plant) project including BA work and mentorship of junior BAs
• Trained new project manager
• Created and maintained multiple SharePoint MyTeam sites
• Created and maintained projects within MS Project On - Line
• Reported directly to the North America IT Director with dotted line report to Corporate IT Project Office
• Initiated various processes within Global Service Now ticketing system (corporate and local)
• Communicated daily with European, US and offshore personnel

Confidential

Business Analyst

Responsibilities:

• Performed various types of data migration including: DB2 to SQL, DB2 to Oracle, DB2 to DB2, MSExcel to DB2
• Performed data validation on migrated and restructured data records
• Executed data analysis and data anomaly investigation
• Worked with developers and system architects to determine data definition and extraction, backend JAVA service functionality and error reporting
• Performed as Agile Scrum Master
• Participated in Agile methodology for software implementation
• Performed duties of Lead Business Analyst: change request implementation, package promotion, managing/evaluating/proofing work of other Business Analysts
• Worked with internal customers to elicit and document requirements and perform reviews to assure requirements have been met
• Participated on Agile teams for the following projects: conversion of mainframe to web applications, Customer Portal Web Interface for families of military personnel, in-house benefits management application, mainframe interpretation of functions/data processing, customer communication systems
• Performed Project Management duties: Time and Work Estimates, Commitment Dates, Road Mapping, Status Reporting, Resource allocation
• Created and executed unit, system, post release, regression, security and performance test cases
• Performed as new hire mentor as it related to specific applications and business processes
• Performed as student mentor (Harrisburg University students were hired as Business Analysts and I oversaw their orientation and assimilation into the business world)
• Determined existence of, created entry for, re-tested and closed software defects using ClearQuest
• Helped design user interfaces and work with UX department to deliver desired interfaces
• Wrote and maintained supplemental specifications, use cases, user stories, test cases, workflows, project plans, SQL and other application training manuals and other related documentation
• Used SharePoint for document storage
• Performed various IBM Mainframe activities

Confidential

Project Manager

Responsibilities:

• Performed multiple, simultaneous project functions for IS and Engineering: Two Factor authentication, global desktop upgrade and migration, firewall upgrades, network infrastructure upgrades, SPLUNK security module installation, video streaming, roll out of >500 traveler laptops for sales and executives
• Created, developed and maintained sixteen project plans and Work Breakdown Structures, using MSProject, for Capital and non-Capital projects ranging from $17,000 - $12,000,000
• Created and maintained resource planning and timesheet system (EPK) for >200 resources
• Created, developed and maintained project intra-company website using SharePoint software
• Maintained project request, approval and financials using ProSight
• Monitored and presented financial reports to project manager for >$1 million project
• Generated SOX, status reports for project managers using MS Excel, Cognos and other applications
• Responsible for obtaining, generating and archiving project related documents: process flows, requirement documents, training plans, communication plans, spreadsheets, etc.
• Requested creation and closure of purchase orders for hardware/software/labor
• Utilized SAP company order, purchasing, receiving and reporting interfaces
• Coordinated with Capital Admin, Purchasing, Training, QC, Engineering and IS Security depts
• Coordinated and assisted with testing activities within HP Quality Center Software