SUMMARY

• Senior IT Leader with 23 years of corporate IT, project & program, and distribution management expertise. Focused on team / staff development and creating collaborative, high performing team environments.
• Center of Excellence (CoE) leader providing strategic guidance to align system design and functionality with Confidential 's global supply chain operations, IT, and business leadership objectives
• Governance of Confidential ’s global system standards
• Technology selection and business case development
• Small - large programs and projects, to include full system implementations
• Day-to-day system support and issue management
• Code development and configuration enabled enhancements
• Support of global activities, managing and collaborating with individuals and teams from many countries with mixed languages, cultures, and time zones
• SWOT analysis and IT corrective actions for global distribution issues
• Management of internal and external support teams, services and licenses contract negotiations, and contract management
• Annual department financial forecast and budget, monthly financial management activities
• Ownership of Confidential ’s global SOX and IT security controls for respective systems

PROFESSIONAL EXPERIENCE

Director IT - Global Supply Chain

Confidential

Responsibilities:

• Manage application hosting, configuration, enhancement, and support standards for multiple WMS and Distribution system platforms across Confidential ’s global markets
• Provide strategic guidance and support to Confidential ’s global IT and supply chain leadership teams and organizations
• Manage WMS vendor and support partner contract negotiations, finances, and ongoing relationships
• Led rigorous cost reduction programs that resulted in $800K annual department savings
• Renegotiated WMS service partner contracts and software maintenance agreements
• Migrated physical servers to VM, eliminating costly annual HW support contracts and internal / external staff support time
• Defining Confidential ’s new global WMS strategy (In-Process)
• Determine system options to support Confidential ’s existing and future, diverse mix of distribution center, warehouse, and manufacturing WMS requirements
• Socialize strategy across IT and business leadership teams to obtain acceptance, funding, and resource commitments
• Develop long-term deployment plan, staffing, and tools
• Manage program delivery
• Managed WMS SWOT program for Philippines’ Dynamics AX WMS technical performance and process design issues
• Significant Confidential performance and functional issues experienced during local market managed upgrade of Dynamics AX
• Market impact from issue: $20M sales revenue loss from February to June, 2018 / $4M incremental operational costs for unplanned staff and air shipment charges to manage WMS issues
• Identified technical architecture design flaws and defined action plan
• Coordinated corrective steps for SAN, DB, network, and recurring maintenance issues
• Identified and corrected system to process alignment issues for receiving, putaway, inventory management, order fulfillment, and shipping
• Warehouse operations, sales revenue, and cost management back on track after SWOT program completed July 2018
• Continue performing IT Senior Manager - Global WMS responsibilities listed below

Senior Manager IT - Global

Confidential

Responsibilities:

• Manage team of technical and functional experts and external IT partners. Provide day-to-day systems support and coordinate core/strategic projects for 8 tier-1 warehouse and distribution systems
• Includes Manhattan Associates’ WMOS, Labor Management, Slotting, Performance Management, EEM, EIS and multiple Confidential legacy Confidential systems
• Direct reports and matrixed staff (internal and external)
• Lead or support all department IT system projects and support activities
• Manage SOX and IT security internal controls testing and compliance activities for global WMS systems
• Led transition of WMS issue support from Confidential staff to new India based Infosys external partner team
• Implemented version release programs for 8 supported systems. Resulted in annual $350k infrastructure savings due to retired HW, network, licensing, and internal staff / vendor support needs
• Developed formal team organization to effectively manage 8 system platforms supported by my team
• Hired new staff to align team skills with dynamic support needs
• Invested in external and internal training to cross-train staff to support multiple systems
• Increased incident SLA performance from 85% in to 99% within 12 months
• Manage strategic IT assessments and selections. Below are several examples:
• Global Confidential System (WMS) assessment to select a single WMS capable to support Confidential ’s global requirements for low automation warehouse and distribution facilities
• Latin America Global Trade Management (GTM) system assessment to select a single application to support Confidential ’s complex Latin America trade requirements, with a focus on Confidential ’s $3B Brazil market
• Sourcing partner collaboration tool assessment to select a system Confidential ’s contract manufacturers will use to manage finished goods POs, deployment order labelling, and ASN activities
• Manhattan Associates’ EEM was selected, implemented, and deployed to 900+ Confidential global contract manufactures and sourcing partners