SUMMARY

• 20+ years experienced Project, Program management Professional with recent 10 years in leading transformational projects and programs across various industries and countries.
• Strong Techno Commercial professional with deep expertise in IT service delivery, Enterprise architecture, Business Process improvement, Change management, Digital landscape.
• Very strong in delivering digital projects and program using Agile methods balancing multiple priorities, dealing with ambiguity and managing multi - disciplinary team in matrix structu re. Acting as Trusted Advisor to Clients.
• Hands on experience working on different tools & technology like, SAP, Oracle, JDA, NAV- Business Central, Syspro, Infor, Dynamics CRM, Power BI, Cognos, Hybris, Magento, Sales-force -CRM and SAAS packages .
• Experience in client facing software project delivery and Internal transformation projects/programs. Lead a managed 40 + member team with 12 Direct reports. Lead PMO governance initiatives.
• Managing Utilization target and Project profitability including Value recognition, Support, Training, Change management & User Adoption, High customer satisfaction and referenceablity

PROFESSIONAL EXPERIENCE

Confidential

Sr. Program Manager

Responsibilities:

• Lead specific project for clients with high degree of strategic importance, including scoping, planning, conducting analysis with ESA/ETA’s & making recommendations, analytics support and presentations.
• Managing SLA’s & SOW and Achieving KPI’s regards to Practice and Professional services and PMO mentoring
• Lead the creation of Strategic business and program plan
• Defining and managing Business case, project plan (Both external and Internal teams)
• Present and manage sign-off of key milestones and deliverables, such as project kick-off, Discovery Workbook, Blueprint, project plan, status report, steering committee report, change requests, Sandbox review, user acceptance testing, Support transition, project closure
• Promote highest quality standards in project delivery and contribute to PMO
• Managing Project profitability, Revenue recognition and Value/ Customer success.
• Leading Change management initiative and User adoption
• Acted as link between JDA Tech team (Incl PD/PMG), Senior Leadership team and Client.
• Acted as SME Supported the GSD’s and Pre-sales team during client meeting and RFP process.
• Leading 20+ member team with 8 direct reports

Confidential

Program Manager

Responsibilities:

• E2E Responsible to drive and deliver a part of the global IT transformational program involving operational excellence, Process improvement by digitalization and Master data management
• Migration from On-premise to Cloud based solutions
• Started, delivered and excelled in Agile Transformation journey
• On-time and In-budget, E2E output-based Agile delivery
• Responsibility of defining and delivering the program
• Single point of contact between Confidential & Confidential IT, Business and C Suite
• SIPOC (Six Sigma) and Four field mapping over 11 sites in US and EU
• Involved in both in Legacy and Confidential & Confidential Integration Landscape programs (Enquiry - Dispatch, Execute production, PO trigger to Receipt, Forecasting, Scheduling, capacity planning, inventory planning)
• Built a team to deliver desired quality results.
• Successfully delivered multiple projects on time and within the budget.
• Lead a team of 8 direct reports and total team of 22 members
• Reporting to Nomination committee (CEO, COO, CFO, CCO)

Confidential

Program Manager

Responsibilities:

• Migration from Legacy ERP system to Nav including Dynamics CRM, Avaya and EDI data switch implementation and E2E supply chain process improvement.
• Successfully lead the migration from Syspro to Dynamics Nav in 4 sites across Europe
• Work closely with Change team for better user adoption
• Lead the data and cutover to the new system and successfully moved it to BAU
• Lead all transition activities including UAT, Cutover and Go-live
• Effectively transition customers to Support
• Participate in project health checks and post go-live analysis
• Lead a small 4-member internal team and 2member External PM and Tech lead
• Lead the operating model redesign and re-engineering all facets of insurance customer experience, E-commerce, CRM, ERP.
• Building multi-channel customer experience, launching new products/features (Auto renewal) deploying cost effective operations and process supported by enterprise wide analytics engine (CRM, Data warehouse)
• Completed the 5 million Transformation program spanning 2 years leading several work streams.
• Fully map the current software landscape and assist with development of future landscape taking into account strategic business needs
• Developed change management plan for implementation
• Drive process simplification through the business tied to the implementation
• Work closely with the rest of the IT team to ensure goal congruence
• Guided the BA in document the new processes
• Report on a regular basis to the steering committee/Board
• Internally recruit and coordinate with subject matter experts
• Plan for staffing any key project positions
• Implement change management process to gain buy in from the business
• Ensure compliance with all relevant laws and regulations (FCA, Payment system)
• Provide system training and process instructions
• Lead a team of 3 PM’s and 2 Sr BA’s, 2 SME’S