Information Technology Specialist Resume

SUMMARY

Executed 1.5 million dollars in network infrastructure projects on budget during tenure at Confidential as Installation Specialist III.
Autonomous self - starter driven to perform within budgets, scheduling, resource management, and self-improvement.
Strong communication skills for presentation, problems solving, and mentoring.
Completed 500 Point of Sale projects valued at 5 million dollars at FTD as Implementation Specialist.
Returned to FTD as Senior Implementation Specialist, held managerial responsibilities including; peer mentoring, peer reviews, interviewing candidates, customer surveys, and Sales Discovery meetings to establish feasibility and reasonable expectations.
Currently preparing for Project Management Institute’s Project Management Professional Exam.

PROFESSIONAL EXPERIENCE

Confidential

Information Technology Specialist

Responsibilities:

Completed account enable, disable, file access, and password changes via Active Directory.
Conducted troubleshoot resolutions with knowledge base research.
Utilized ServiceNow for ticket tracking, updating status, and closing procedures.

Confidential

Senior Implementation Specialist

Responsibilities:

Responsibilities included; implementation scheduling, peer mentoring, peer reviews, travel accommodations, interviewing candidates, customer surveys, and Sales Discovery meetings to establish feasibility and reasonable expectations.
Demonstrated appropriate level of independence and autonomy in dealing with customer issues and complaints outside of policy and procedure. Within corporate guidelines, able to approve discretionary actions and/or escalate as necessary.
Collaborated with FTD Top 100 customers, facilitating discussions and targeted surveys for software enhancements.
Designed documentation for co-workers and end-users that is tailored to be simple and meet customer expectations.
Utilized effective influencing skills and sales techniques in demonstrating software use, ease of navigation and functionality of software, intended to transition the customer away from competitor systems.
Demonstrated solid relationship building, rapport, customer service, and support skills.
Performed project management tasks using Jira for tracking project milestones and issues.
Conducted feasibility studies and evaluated end-user needs as it relates to system capabilities.
Knowledge of QuickBooks, Microsoft Office, Windows 2003 Server, Windows 2008 Server R2, Windows7, Windows8, and Windows 10 were essential in daily activities.
Performed SQL programming, viewing and updating tables for database related issues.
Utilized ITIL best practices for customer requested escalations and support troubleshooting.

Confidential

Field Engineer

Responsibilities:

Performed repairs to NCR equipment at all Jewel Osco stores within 25-mile radius of Batavia, IL.
Responsible for NCR OEM inventory within company vehicle.
Used ServiceNow for ticket tracking, updating status, and closing procedures.

Confidential

Installation Specialist

Responsibilities:

Coordinated projects within set budgets between $1,000 and $100,000 based on scope, schedules, and deliverables.
Performed technical reviews of Visio network diagrams versus contracted BOM and inventory to create project scope.
Articulated project scope with variations including; firewall modifications, Cisco ASA (remote access), UTM (Unified Threat Management), Cisco router and / or switch installations, and server migrations (i.e. on-site to cloud).
Identified installation schedule conflicts and implemented an appropriate solution or escalated each conflict.
Executed approximately 1.5 million dollars in projects.
Used Microsoft Project for tracking project status including milestones and deliverables.
Allocated installation resources (20 network engineers and 20 field engineers) to meet project objectives, each project required at least 1 Network Engineer and 1 Field Engineer per each site using Salesforce for Sarbanes Oxley compliance.
Coordinated integration documentation and delivery to staging centers and installation teams using SharePoint.
Demonstrated analytical, organizational, and problem-solving skills as a member of a team.
Conducted WebEx meetings with clients, Third Party Vendors, and internal engineers to develop network installation feasibility and engagement management.
Demonstrated autonomy and set priorities with minimal supervision.
Managed backlog of 60 projects simultaneously using Microsoft Project
Knowledge of VOIP, Networking (LAN/WAN, TCP/IP, and Devices), Transport Services (MPLS), Client/Server Architecture (Wintel, DNS, UNIX, and Databases), Microsoft Office Suite (Word, Excel, and Outlook), and Salesforce were essential for daily activities.
Served as Senior Network Infrastructure Project Manager for training new hires on service, performance, and documentation.

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