SUMMARY

• Experienced Senior Project Manager with PMP and Scrum Master certification ready to provide strong project management and technical people management skills.
• Knowledgeable of leading implementations of digital, SaaS, and ERP platforms. with end - to-end IT delivery experience.
• Excellent client oversight and issue resolution talents with process management experience and ability to manage key milestones and deliver exceptional customer service.
• Exhibits excellent technical skills in using Agile and Scrum methodologies, develops continuous improvements in planning and implementation phases of each project.
• 15 years’ experience leading technical teams including digital/website, mobile, application development and launching enterprise applications.

TECHNICAL SKILLS

MS Office: Word, Excel, Power Point, Outlook, SharePoint, MS Project, Visio, OneNote.

Database/Spreadsheets: Excel, Google Sheets, Pivot Tables, SQL Server, SSRS, SSIS, and Oracle.

Programming/Web: HTML, CSS, PHP, Drupal, Asp.Net, C#, UX, AI, Asset Management, API, SaaS.

Project Management: Agile, Scrum, SDLC, Waterfall, Six Sigma, Lean, Kanban, Kaizen.

Enterprise Systems: CRM (Salesforce/Personify/PeopleSoft/SAP), Payment Processing (Jet Pay), Automatic Billing Systems, HR Systems (Kronos), Accounting Systems (MS Dynamics), Financial Development Systems (Blackbaud Raisers Edge, Luminate, Team Raiser).

Productivity/Issue Management: Jira, Confluence, Slack, Teams, Basecamp, Club House, Clarity, SharePoint.

PROFESSIONAL EXPERIENCE

Confidential

Project Manager | Scrum Master

Responsibilities:

• Managing digital projects for the consumer digital value stream group.
• Running daily scrum stand ups, scrum calls, coordinating with release management.
• Coordination of entire scrum team including coordinate retrospectives, sprint decompositions, back log refinement sessions, and any sprint grooming.
• Liaison between multiple project teams, handling financials ($1-4 million), coordinate across different scrum teams / value steams.

Confidential

Software Delivery Manager | IT Project Manager

Responsibilities:

• Directed a software delivery staff including developers, business and data analysts.
• Responsible for managing delivery of internal software development, cloud-based platforms, digital and enterprise platforms.
• Responsible for partnering with Leadership Teams to develop the IT/digital strategy with a two-year technology roadmap that ensures alignment to business metrics.
• Liaison with off-shore development team and the business teams; Ensuring that project delivery meets business and technical objectives.
• Served as Scrum Master on several projects; mentoring developers, UX team, business team in Agile practices and methodologies; focusing on removing impediments.
• Worked with Senior Leadership and Business Leads to set the project budget based on scope of work; managing vendor contracts and tracking actuals verse forecasted spending.
• Launched new Drupal website with several integrations and internal data layer tool called Y360; results showed dramatic increases in Alexa scores and SEO page ranking.
• Launched a new mobile app with extensive API integrations; results included 30% increase in apple and google store downloads and reductions in member cancelations.
• Launched several ERP/CRM implementations including Personify v6.2, Kronos v8.1, MS Dynamics, and cloud-based Raiser’s Edge; results of the implementations were seamless transition to business as usual with no downtime.

Confidential

Project Manager

Responsibilities:

• Managed operational enterprise-wide projects and programs with an emphasis on new product launches, process improvement and standardization.
• Utilized Clarity to manage project plans and enterprise reporting.
• Co-authored a comprehensive project management procedure guide of project management best practices for typical Confidential operations projects.
• Managed the onboarding of TVE (Everywhere) programs; including technical support and testing.
• Managed and led multiple teams including business and technical support team throughout multiple activities including NDAs, interface agreements, URLs, IP addresses, metadata, server host name, and two-way SSL certifications.
• Developed and implemented initiatives to enhance customer websites including conducting comprehensive QA and Prod testing.
• Managed and closed level 3 customer service trouble tickets for TVE platform.
• Streamlined onboarding process for TVE programmers included technical support and testing.

Confidential

Project Manager

Responsibilities:

• Led a web development project called Benefits Marketplace; private insurance exchange platform designed to sell insurance products direct to consumers.
• Manage relationships with clients such as Confidential Insurance and Aflac; leading requirement gathering sessions, resolving open issues, development planning and QA testing.
• Hired and managed a team of business analysts and developers.
• Managed PMO documentation including charters, schedules, communication plans, and budget.
• Utilized Jira to manage development, tasks, enhancements and bugs.