SUMMARY

• Systems - thinking Organizational Change Project Manager with over 15 years experience helping organizations perform Confidential a higher level.
• Distinguished by proven ability to analyze information, define challenges, and move people to action.
• Accomplished by employing a multi-disciplinary skill set to drive improvements in people, processes, and technology.
• Eager to serve in a Scrum Master, Performance Management, or consultative role, with a company where solid expertise is needed in organizational effectiveness and performance improvement.
• Effective Confidential engaging all organizational levels and disciplines in establishing and achieving improvement goals
• Scrum assessments and team motivation
• Efficient with story mapping concepts
• Strong analysis, synthesis, problem-solving, writing and communication skills
• Equipped to draw on a variety of improvement models/techniques
• Excellent interpersonal skills - ability to build relationships quickly and connect well with others
• Able to prioritize competing demands and navigate challenging situations
• Passionate about helping organizations become more efficient and rewarding places to work

TECHNICAL SKILLS

• MS Project
• Word
• Excel
• Access
• PowerPoint
• Visio
• Sharepoint
• Jira iceScrum
• Trello

PROFESSIONAL EXPERIENCE

Confidential

Organizational Effectiveness Consultant/Owner

Responsibilities:

• Trained and coached leadership on performance improvement and effective communication initiatives which resulted in improved process improvement throughout the organization.
• Conducted needs assessments to identify and implement training and coaching needs to meet organizational goals. Led to improved training programs decreasing the number of training hours needed.
• Developed and administered a series of assessments to evaluate satisfaction levels of key business processes, resulting in active improvements in facilities and technology services.
• Created and directed team building sessions for executive level employees resulting in increased communication and improved team dynamics.
• Researched, selected and implemented a new Business Intelligence Suite, developed business metrics, scorecards, and dashboard reports, promoting an in-process analysis tool set that facilitates faster, well-informed business decisions.
• Designed and implemented continuous improvement models which led employees through a process to identify and work out solutions to gaps in performance.
• Designed and implemented cross-cultural training as part of a diversity and inclusion improvement initiative for employees of all levels.
• Created performance calibration sessions ensuring transparency throughout the talent acquisition process.
• Determined and tracked team velocity.
• Managed Kanban workflow
• Served as a senior team member, responsible for facilitating the adoption, implementation and sustainability of agile processes, principles, and practices.
• Provided hands-on team guidance, support, and coaching in close cooperation and collaboration across all roles and functions, to facilitate increasing maturity Confidential a sustainable pace.
• Responsible for sprint planning, retrospectives, and team metrics.
• Created layouts, diagrams, flowcharts, and organizational charts using visio.
• Developed and delivered powerpoint presentations to introduce new projects and provide status updates on existing projects.
• Utilized excel in agile projects for sprint planning and management as well as analysis using gnatt charts, v-lookup and pivot tables.
• Provided project information and collaborated with team members using Sharepoint.

Confidential

Telecommunications Specialist/Project Manager

Responsibilities:

• Coordinated repair activities with technicians, customers, and leadership
• Analyzed and corrected trouble repair documents for business customers and leadership
• Planned network installations by studying technical specifications; preparing an installation schematic.
• Established voice and data networks by programming features; establishing interfaces and integrations; following industry standards; activating remote access tools.
• Verified service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; conferring with engineers.
• Documented network by recording configuration diagrams and programming.
• Maintained network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.
• Maintained customer rapport by listening to and resolving concerns; answering questions.
• Coordinated and resolved issues with crossfuntional and virtual teams domestically and internationally.
• Created and facilitated training documents on new processes implemented by department leaders.
• Led teams of 10-15 people assigned to each project.
• Created flowcharts and diagrams for new processes using visio.
• Developed and implemented powerpoint presentations for senior management for new project proposals.
• Utilized excel in agile projects for sprint planning and management as well as analysis using gnatt charts, v-lookup and pivot tables.
• Provided project information and collaborated with team members using Sharepoint.