Sr. MANAGER Resume

SUMMARY

She is an executive with significant experience in the fields of engagement management, project/program management, software development, financial management, strategy, organizational transformation, leadership, and compliance.
Wherever she goes, Confidential demonstrates her willingness and ability to lead and drive change, challenge the status - quo, and bring people together to get the job done.
Her successes span several vertical markets including Banking, Financial Markets, Insurance, Utilities, Compliance, and Fulfillment.
She has managed upwards of 20 direct reports and a hundred project specific resources for 20M+ projects (comprising of direct, near-shore, and off-shore teams).
She has helped several organizations create delivery methodologies that have contributed to achieving CMM Level 2 and Level 3 Certification.
Her performance and process improvement background has resulted in clients saving millions of dollars.

PROFESSIONAL EXPERIENCE

Sr. MANAGER

Confidential

Responsibilities:

Strategic Management - Creation of department strategy for demand management and fulfillment, input to product and project direction, lead role to support strategic decisions at the Sr. Director level requiring quick turn-around risk vs. reward.
Program/Project & Engagement Management - Management of staff directing business SDLC projects, estimates, engagements, escalations, financial oversight, relationship building, bi-yearly survey development, deployment, reaction, assessment & recovery of troubled projects.
Resource Management - Hiring, onboarding, performance appraisal / development, key-man risk mitigation, corrective action, and termination.
Budget Creation & Financial Oversight - Partner with key lines of business to create budget for staff, vendor and pass-through including multiple reconciliation passes a year at Sr. Director level. Financial creation / defense, billing / reconciliation, pipeline analysis, variance, and reporting.
Application Teams - Managed applications teams through SDLC, development, implementation, production support, architecture, resource planning, and extensive experience managing offshore teams.

SENIOR SOFTWARE ENGINEER MANAGER

Confidential

Responsibilities:

Successfully drove initiative to pass CMM Level 3 audits for process group alignment
Created quality assurance audit role and formal peer review inspections resulting in reduced defects by 50%
Identified solution and lead a project team to reduce processing time of overnight PolicyLink batch process by over 50%, which resulted in online system availability confidence each morning
Mentored junior project managers on JH systems and project life cycle procedures