SUMMARY

• Reliable, industrious and results - driven Information Technology professional with 15 years of experience and proven success in designing, implementing and integrating cost-effective and high-performance technical solutions to meet challenging business needs.
• Experience providing technical support to Fortune 500 companies. Strong written, verbal and interpersonal communication skills, with demonstrated ability to develop positive professional relationships.
• Highly regarded by technicians and management team for problem solving skills and ability to succeed under pressure.
• Seeking to utilize my experience, leadership skills and exceptional work ethic in an organization that values dedication and results.

AREAS OF EXPERTISE

• Strong Technical Acumen
• Troubleshooting/Problem Isolation
• Customer Focused Service
• Managing Complex Projects
• Data Center migration
• Process Improvement
• Time/Schedule Management
• Cross-Functional Collaboration
• Effective Team Leadership
• System Design & Implementation
• Organization & Strategic Planning
• Compliance and risk Management

TECHNICAL SKILLS

Hardware : Desktops, Servers, Laptops, Mac Mini, Mac Book Pro, IMac, iPad, Printers, Scanners, Cisco 6500- 4500 chassis. Cisco 2960, 3650, 3750, 3850 switches. Cisco 2911, 2921 ISR 4331, 4431

Cables: Perform installation of network cabling systems including, CAT5, CAT5E, CAT6, SMF, MMF Terminate cable ends to patch panels.

Systems: , XP/Win7/Win8/Win 10 Mac OS X

Software: Office 2007/2010/2013/365 MS Projects, Symantec Ghost, Norton Corp.

Networking: LAN/WAN/WLAN networks and support under Cisco/ Meraki/Arista devices.

Project Management: Plan and oversee projects from conception to successful implementation.

PROFESSIONAL EXPERIENCE

Confidential

Program & Project Management Associate Manager

Responsibilities:

• Delivering standard network solution design and implementation for multiple projects and requests servicing Confidential & Confidential Pharmaceutical Operating Companies sites globally.
• Worked on large infrastructure projects. Managing internal/external technical personal and vendors for all site infrastructure LAN/WAN/WLAN/SERVERS remediation projects and decommissions.
• Determine project scope and plan/create infrastructure design and determine hardware/software/cabling needs for placing hardware, software, copper/Fiber cable orders for projects requests. Ensuring the standard network architecture and device “kit” configurations are adhered.
• Successfully coordinated Data Center server and network migrations with collocation customers and led physical migrations during the scheduled maintenance windows
• Verified that projects and tasks performed by other data center technicians met company standards
• Consistently updated documentation for new data center procedures on the company Wiki
• Managed infrastructure projects assigned to the data center team by making sure that new server racks were properly cabled and PDUs installed, adhering to company standards
• Using Service Now - Project/Incident/request system, ARIBA Spend Management financial system & Appian 3PI Order management system for Hardware procurement for Cisco/Meraki/Arista devices.
• Scheduling status meetings/calls with team to stay within scope and provide constant communication to management and keep the team and vendors on task.
• Business lead in interfacing with technical delivery to implement GRC (Governance, Risk & Compliance) application through business requirements, unit & user acceptance testing and post-production validation.
• Create/Manage projects using Microsoft Projects.
• Managed all financials for project delivery and completed on-time and within budget.

Confidential

Project Manger

Responsibilities:

• Project Manager for a Hardware Refresh Project. Perform hardware inventory, project preparation, project wrap-up, shipping preparation.
• Support the implementation for 2700 users at 20 sites as well as 36 remote sites and 150 home workers with Desktop and Laptop upgrades to meet current standards, and subsequently coordinating deployment across the organization. Oversee: imaging/staging, transferring data to new pc, mapping printers, and then deploying new desktops/laptops to end users, client communications, post-install support and troubleshooting.
• Use Service Now ticketing system to log/resolve issues.
• Coordinate with internal and external technical leads at each site, service providers and stakeholders to determine priority, manage responses and resolution of problems related to deployment, including critical and major incidents.
• Ensure that incidents, requests and changes are handled according to agreed procedures and service levels, including supporting documentation.
• Responsible for financial management - cost estimation and tracking against estimates.
• Provide reporting maintaining transparency of status to ensure accurate and timely stakeholder communication.
• Drive execution through clear ownership of deliverables and adherence to standards to deliver agreed upon scope both on time and within budget.

Confidential

LAN Request Fulfillment Lead

Responsibilities:

• Successfully delivered standard network solutions for multiple projects servicing several Pharmaceutical Operating Companies in North American region.
• Led all pre-implementation activities related to setting up a new 300,000 sq. ft. facility in Canada. This included site survey, assessment of requirements, technical design, adherence of standard network architecture and device configurations, equipment procurement and other related tasks. Successfully handed-over the implementation phase to a new lead.
• Managed technical personnel and worked with Verizon (global network partner), for all LAN/WAN/WLAN requests and projects, including timely and accurate documentation of actions taken and steps involved to resolve any incidents. Managing incidents included problem assessment, research, escalation and resolution task management.
• Engage Verizon and Level 3 for upgrading or installation of new circuits, as well as place orders for decommissioning existing circuits.
• Generated WAN bandwidth utilization reports for clients using SevOne performance monitoring tool.
• Established a course of action in advance by outlining detailed tasks, accountability and time-line for the team to achieve clearly defined objectives, deliverables and milestones. Proactively disseminated project management information to all stakeholders while managing and mitigating project risks.
• Ensured all plans, actions were compliant to company standards and its security requirements.