Project Manager and Platform Administrator Resume

SUMMARY

Dynamic, analytical, and organized professional, with a high acuity for detail and continuous improvement
Focus in project management, business analysis, process development and documentation, platform implementation and administration
Experience in various levels of internal and external project management, relationship building, communication, and collaboration
Ability to coordinate multiple projects with cross functional teams
Focus in cannabis industry customer experience

PROFESSIONAL EXPERIENCE

Confidential

Project Manager and Platform Administrator

Responsibilities:

Lead agile scrum projects for software solutions and implementation company - widebusiness requirements analysis and solution implementation
Manage requirements gathering, project scopes, schedules, milestones, change management, budgets, deliverables, and stakeholder communicationengage and provide progress reports for all stakeholders within and at iterative stages lead projects for manufacturing labs, sales, marketing, customer service, procurement, distribution, IT, C level executives
Platform administration for inventory (manufacturing/wholesale/finished product) platform, CRM for procurement, sales, marketing, customer serviceInstallation, configuration, and maintenance of software systems and system calendars for users across systems support OS enhancements and provide user training around enhancements report creation, customization, scheduling, and report exception troubleshooting Accounting reports for COGS, sales, labor, AR and AP, other, inventory reports, procurement reports, sales reports coordinate regularly with Accounting, Sales, Manufacturing, Marketing teams per their business needs ensure accuracy and usability of platform for inventory control, receiving, part and product control, shipping, reconciliation, and accounting
Customer Service department build for customer experience optimization from onboarding through to distribution-manage for SEO friendly support systems to optimize customer experience and self-support based on customer needs CRM implementation: customer chat and ticket support, sales order and distribution workflows, marketing customizations CRM administration: sales, marketing, procurement features: pipeline stage definition, lead and opportunity characteristics, lead conversion, client segmentation, ticket routing, workflows, email and social media campaign scheduling and tracking, sales and marketing reporting
Compliance support and coordination with legal department re: regulatory requirements for manufacturing, storage, distribution, sales
Support to Legal team in regulatory requirements for agriculture, manufacturing, storage, distribution, and sales

Confidential

Financial Analyst and Executive Assistant

Responsibilities:

Financial Analyst to Engineering & Construction Department reporting to Senior Executive board and 4 other department VP’s
Provided accurate department financial reports on a bi weekly, monthly, and quarterly basis, including budgeting, forecasting, revenue, cost, monthly variance analysis, customer invoicing, PO tracking, and RFP tracking
Utilized Microsoft Dynamics AX for AP and AR project cost tracking and labor allocationAP modules for vendor, PO, and payable trackingAR modules for project and customer, invoicing, payment posting, revenue recognition, reporting configuration of Accounting AX reports for regular report exports and general cost and receivable management assisted in migration from Dynamics AX TO D365 as related to Accounting modules
E-Builder Construction platform administration including role based security settings, reporting configurations, accounting configurations
Created and managed department SharePoint site including developing a department process and procedure library
Executive Assistant to VP of Engineering & Construction and administrative support to same department of 30+ employees
Improved interdepartmental coordination as a liaison between Engineering & Construction, Program Management, Finance & Accounting, and IT departments
Improved contract development process for Legal development, review, and distribution between departmentsensured contract accuracy according to requirements related to Scopes of Work, Drawings, Geotechnical reports, applicable grants, prevailing wages, insurance, and price and invoicing schedules

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