APS Project Manager Resume

PROFESSIONAL EXPERIENCE

Confidential

APS Project Manager

Responsibilities:

Managing the production of the required deliverables
Planning and monitoring the project
Adopting any delegation and use of project assurance roles within agreed reporting structures
Preparing and maintaining project, stage and exception plans as required
Managing project risks , including the development of contingency plans
Liaison with Program Management (if the project is part of a program) and related projects to ensure that work is neither overlooked nor duplicated
Monitoring overall progress and use of resources, initiating corrective action where necessary
Applying change control and configuration management processes
Reporting through agreed lines on project progress through highlight reports and end - stage assessments
Liaison with appointed project assurance representatives to assure the overall direction and integrity of the project
Maintaining an awareness of potential interdependencies with other projects and their impact
Adopting and applying appropriate technical and quality strategies and standards
Identifying and obtaining support and advice required for the management, planning and control of the project
Managing project administration
Conducting a project evaluation review to assess how well the project was managed
Manage and work Finance (606) & Process Compliance
Manage SAP orders via Rapid Software Provisioning (SAP, PLDT)
Assist in the completion of Billing of each project and Contract management (issuance & invoice reconciliation via eProject)
Preparing any follow-on action recommendations

Confidential

Subject Matter Expert

Responsibilities:

Managing and leading the project team.
Recruiting project staff and consultants.
Managing co-ordination of the partners and working groups engaged in project work.
Detailed project planning and control including:
Developing and maintaining a detailed project plan.
Managing project deliverables in line with the project plan.
Recording and managing project issues and escalating where necessary.
Resolving cross-functional issues at project level.
Managing project scope and change control and escalating issues where necessary.
Monitoring project progress and performance.
Providing status reports to the project stake holders.
Managing project training within the defined budget.
Liaises with, and updates progress to, project board/senior management.
Managing project evaluation and dissemination activities.
Managing consultancy input within the defined budget.
Final approval of the design specification.
Working closely with users to ensure the project meets business needs.
Definition and management of the User Acceptance Testing program.
Identifying user training needs and devising and managing user training programmes.
Providing regular status reports to the Program Board.

Confidential

Global Service Desk Supervisor

Responsibilities:

Ensures that the Manila operation is in accordance with the established JNJ Incident Management Process.
Monitors performance of the Operations in managing Management Process according to the ITIL standard.
Assist in the training of new employees on assigned tools and procedures.
Ensure all allocated actions/responsibilities are clearly defined and documented including updates.
Ensure the use of pre-defined processes and tools, and best practice guidelines.
Identify and/or review issues and actions regarding SLAs.
Act as a mentor to team members.
Act as an escalation point for team members
Help maintain team availability by monitoring floor and phone coverage per the team schedule.
Closely monitor ACD performance of team and make ad-hoc scheduling changes as necessary.
Re-assign tickets as needed to enable the team to achieve SLA targets.
Provide feedback to manager on the effectiveness of existing policies and procedures and the need for new or updated ones.
Help team members coordinate coverage of shifts when necessary (due to vacation, sick time, or unexpected absences).
Creates weekly and monthly deck and reports directly to the client with the presence and supervision of the Manager.
Other tasks as assigned

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