Operations Manager Resume

PROFESSIONAL EXPERIENCE

Confidential

Operations Manager

Responsibilities:

Handle customer Inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best - option solutions. Interface daily with accounting department, field services, new businesses, operations and consumer affairs divisions.
Resolved an average of 300 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume)
Supervised customer service, drove revenue, incremental sales and managed over 30 employees
Led investigation of any security incidents on property and logged report to corporate for OSHA processing
Managed all operational aspects of employment and modelled location team for success
Trained new and established employees on cybersecurity awareness
Commended for initiative, persuasive, intense customer focus and dependability in performance evaluation.

Confidential

Project Supervisor

Responsibilities:

Supervised job performed by over 70+ vendors performing multiple levels of work including shipments more than $300,000
Reviewed and approved over 50 maintenance strategies and plans for new and existing Construction and electronic equipment
Responsible for inventory as well as purchased and logged receipt of all material used.
Managed cost within the shift by controlling overtime and identifying other unnecessary cost efficiencies. liaising with clients, suppliers and staff for business continuity;
Negotiated all subleases for vacant location, while increasing company’s revenue by 40%

Confidential

IT Help-desk/ Customer service

Responsibilities:

Communicated with clients and merchants to improve and develop business relationships cordially.
Greet transfer and hold calls *Build rapport, Listen, clarify and manage conversational flow.
Data entry
IT support and software update services