SUMMARY

• SCRUM & ITIL Certified Project & Program Management Professional with close to 20 years of IT experience in managing strategic enterprise project across wide range of domains.
• As Delivery Manager managed and lead large teams on cross functional projects with onshore offshore resources with annual budgets up to $12m.
• Solid experience in Implementing ITSM, ITOM, ITAM, ITBM and HR processes using ServiceNow suite of modules along with CMDB Discovery.
• Strong hands - on experience in system design, development, testing and have led many SOA based applications using SDLC Waterfall, Agile, DevOps project methodologies from inception to production launch and post production support.
• Led integrations with Workday, SAP, Tableau, LDAP, Rapid 7 and other enterprise applications
• Governance, Risk Management, Compliance (GRC) & Audit processing, Implemented IT controls and laid down processes & procedures (SOP) as part of GDPR, SOX and ISO remediation.
• Provided strong leadership and coordinated activities of project governance ensuring team-oriented work environment that enables professional development and collaboration.
• Created transformation and strategic roadmaps, developed various proposals, project plans, schedules, Gap analysis, capacity plans, issue logs, risk mitigation plan, status report, management dashboard, metrics and lesson learned documents.
• Work as a PMO liaison, manage legal contracts, RFP/RFI, SOW in IT and participate in prioritization decision process, facilitate management decision (IT & Business), Business Functional Continuity Plans and Technical Disaster Recovery Planning, Transition planning and Service Agreements
• Worked closely with Data Center resources ensuring availability, overlooking regular patching, upgrade, establishing alerts & monitoring
• Introduced new practices and procedures to enhance IT Service Management and performance (including reviewing and implementing Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• As a Vendor Manger was responsible for managing 3rd party vendors for new software deployment, release implementation, hardware upgrades and assistance from external consultants
• Experience with QA Methodology and QA Validations to ensure the Quality Assurance Control
• Manage, plan and administer Quality Assurance (QA) test activities
• Extensive experience in Unit, Functional, Integration, Regression, User Acceptance, System, GUI, Load, Automation & Performance Testing.
• Strong in Analyzing Business specifications and Use Cases, Epics/User Stories, Kanban Board.
• Dashboard Metrics and Burndown charts, on test case development, test execution progress, defect tracking and schedule
• Excellent communication skills, Documentation Skills, Team problem solving ability, analytical and programming skills in high speed, quality conscious, Multitasked environment.

TECHNICAL SKILLS

Tools: MS Project, Plainview, ServiceNow, Visio, HP Quality Center, PPM, Ariba, Archer

Languages: Java, .Net, C#, COBOL, JCL, SQL, UML, Stored Procedures

Database: Oracle 10gi, SQL Server, DB2, HANA

Web Servers: Web Logic 11g, JBOSS, IIS, Java Web Sphere, Windows Server

Web Tools: HTML, DHTML, XML, XSL

Integration: MQ, ESB, Web services, Autosys, SaaS, SAP

Reporting: Tableau, COGNOS, Qlikview, Ab-initio, SharePoint

PROFESSIONAL EXPERIENCE

Confidential, Brooklyn, NY

Project Manager / Business Analyst

Responsibilities:

• Working as a PM/BA for DOITT overlooking project activities for ITAM (IT Asset Management), ITOM (ITS Operations Management) and ITSM (IT Service Management) and ITBM (Business Management).
• Onboarding ServiceNow, as a citywide initiative across multiple agencies and ensuring IT audit guidelines are met and followed.
• Rollout implementation per ITIL best practices, for Asset Management and (CMDB) population using Discovery and Service Mapping modules with integration to LDAP, SCCM and other enterprise business applications
• Developed a User Portal for Service Requests, reporting Incidents, Knowledge Lookup and tracking tickets for Change Management, Problem Management
• Rollout PPM (Project & Portfolio) for Demand, Projects and Resource request and allocations
• Review current business process, perform Gap analysis and using Navvia Process designer formulate, the recommended process for ServiceNow Madrid version. User Training and acceptance.
• Project planning, estimation, scheduling for sprint for implementing different ServiceNow modules
• Prepare and review status reports, biweekly governance dashboards & metrics reporting and presenting weekly to PMO, monthly Steering committee meetings.
• Work with business users to translate requirements into functional and technical requirements, identify and refine business requirements and workflows.
• Record user stories, epics, themes, rate and prioritize backlogs, sprint planning using ServiceNow release module
• Successfully upgraded from London to Madrid
• Exposure to ServiceNow GRC
• As vendor manager liaison with ServiceNow and other vendors

Environnent: ServiceNow, ITIL, MS Project, Visio, Navvia, JavaScript, Web services ACL (Access Control Lists), Transform Maps Update Sets, API, LDAP, SSO, Discovery, MID Server

Confidential, Chicago

Project Manager /Business Analyst

Responsibilities:

• Working as a Client PM overlooking DXC’s delivery for ServiceNow ITSM (IT Service Management) & HRCM project activities.
• Onboarding ServiceNow across the globe, supporting multiple countries, languages and abiding GDPR guidelines. using Jakarta version and making preparations for London
• Integrate ServiceNow with other enterprise systems like Workday & SAP HANA and having real time and batch uploads via web services(Rest, SOAP, oAuth)
• Rolled out key HR processes for career, Recruitment, Benefits, pay issues, leave, Knowledge
• Project planning, requirement gathering, estimation, scheduling for ServiceNow project as well as for the KPI migration project from QlikView to Tableau frontend with HANA/HADOOP backend
• Stories, Test cases and Defect tracking to ensure quality timely delivery from the outsourced vendor
• Prepare and review status reports, biweekly governance dashboards & metrics reporting and presenting weekly to PMO, monthly Steering committee meetings.
• Identify risk, asses the vulnerability, determine the probability, prioritize and device ways to reduce
• Work with business users to translate requirements into functional and technical requirements, identify and refine business requirements and workflows.
• Record user stories, epics, themes, rate and prioritize backlogs, sprint planning using ServiceNow release module
• As vendor manager work with ServiceNow, IBM and other vendors

Confidential

Senior Project Manager

Responsibilities:

• Working as a Sr. PM IT Governance Risk and compliance (GRC) overlooking Information Security & Service Management activities.
• Develop & Maintain the policies, processes, standards, guidelines and tools to support in achieving Confidential ’s Information Security Management objectives.
• Help in internal audit and SOX compliance efforts, exception tracking, closing the KPMG external audit observations and deficiencies for IT & Network audit
• Act as single point of IT escalation with internal stake holders (Application & business) and external auditors. Conduct walkthrough for verification, validation and remediation
• Defined IT controls for access management, User entitlement and recertification, physical & application security, Change management, DR and put in service improvements using ServiceNow.
• Lead initiatives for capacity management, demand management and forecasting hardware and software needs across Database, VM, Citrix, storage and Mainframe applications
• Tracking External & Internal vulnerabilities identified during penetration testing by Foundstone on annual basis & Qualys on weekly basis.
• Identify risk, asses the vulnerability, determine the probability, prioritize and device ways to reduce
• Lead inventory & asset management project using RFID Tagging and integration with ServiceNow and Splunk
• Developing and managing all facets of a project’s planning and execution including, but not limited to: project schedule/milestones, scope and requirements definition, budget, resource management, quality management plan, and progress reports
• Monitor actual project parameters against plans. Monitor and track issues and action items. Schedule meetings and prepare meeting agendas and meeting minutes. Preparation of written support documentation such as system and operational procedures, methodology procedures, and template instructions. Worked on PMO related process improvement initiatives
• Resource management, forecasting, Budgeting and also perform PMO activities for projects worth more than $2m annual budget.
• Project planning, estimation, scheduling, defect tracking and change requests
• Prepare and review status reports, biweekly governance dashboards & metrics reporting and presenting weekly to PMO, monthly Steering committee meetings with IT heads.
• Perform/oversee application maintenance including updates, patches, upgrades, backups and disaster recovery

Environnent: ServiceNow, MS Project, Visio, SharePoint