Project Manager Resume

SUMMARY

Experienced Technology Director & Project Manager with vast IT experience with a proven record of generating and building relationships, managing projects from concept to completion, designing training strategies, and coaching individuals to success.
Skilled in building cross - functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges.
Adaptable leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.

PROFESSIONAL EXPERIENCE

Project Manager

Confidential

Responsibilities:

Contracted to build a Project Manager Methodology Stage Gate template for New Product Initiatives to provide improved oversight, transparency and accountability for all new products.
Also tasked to build an End to End Testing Framework for Operations Team.

Confidential

Supply Chain Project Manager

Responsibilities:

Responsible for leading technical project teams and contractors, ensure optimum service delivery to new and existing customers.
Responsible for direct customer interface, requirements gathering research and propose design solutions. Work closely with third party vendors on behalf of customers.
Develop and execute project plans and schedules to ensure delivery of technical & business requirements within approved budget & timeline in accordance with business gate review process.
Responsible for leading projects through all aspects of new product development life cycle including product design and development, VOC, supply chain and manufacturing while ensuring financial hurdles are met.
Managed new enterprise wide hardware/software solution implementations.
Creation of SharePoint portal for use by Project Managers as a project storage and Project Management Tool repository. (J&J)

Confidential

Director, User Support Services

Responsibilities:

Directly managed the operations of faculty and student Help Desk, AV and IT staff with a budget of $2.4M.
Responsible for IT procurement and vendor management.
Redefined department structure to improve flow of operations.
Project managed a User Support Services team on migration of 800+ faculty and staff to Office 365 Suite.
Led IT and staff from the Faculty Center for Teaching and Learning to identify and develop new training opportunities for faculty and staff.
Developed new video based and FAQ training systems for new software implementations improving overall customer satisfaction for faculty and staff and reducing Help Desk calls by 15%.
Led Technology Committee at Henry Barnard School in implementation of new technology initiatives.
Participated & led several college level committees improving overall customer services to faculty, staff & students.