Information Technology Professional

Over 17 years of broad computer roles in technical support, system analysis design, infrastructure analysis, performance improvement, development, testing, and maintenance of complex n - tier applications in multi-platform environments. An inventive and tenacious professional who promotes improved methods and solves tough problems.

Technical Project Management > IT Team Leader > Manager

Technical Project Manager for the successful delivery of a major, multi-million dollar IT and Business Project to transition processing of a block of business that managed over 3.2B in assets to a Third Party Administrator TPA . Created a QC Team to review all work performed by IBM during a Y2K project which resulted in the highest customer satisfaction rating possible in less than 6 months.

Data Security > Data Backup Recover > Disaster Recovery

Business continuity requirements and priorities. Security administration. IT Compliance. Systems software backup and recovery. Systems hardware redundancy and recovery. Applications programs and data backup and recovery. Disaster recovery testing.

Technical Support > Operations Support

Evaluation, selection and implementation. Hardware and Software planning and implementation. Production and Test operations planning and implementation. Transition planning and implementation of data center operations from distributed to consolidated locations and from a consolidated location to a hosted environment. Continuous monitoring of environment and making improvements to reduce runtimes and increase throughput.

Technology Design Implementation

Infrastructure Architect. Solution Architect. Application Architect. Extensive SDLC and ALM experience for applications running within the mainframe and client server environments. Application Architect and Developer to enhance and optimize the monthly FFS and McCamish agent compensation reconciliation process. Re-engineered the process from nine jobs and programs to one job and one program which resulted in a total savings of 32 man-hours.

Systems Management

Help Desk implementation related to transition of work to the TPA. Incident Management. Problem Management. Change Management. Service Level Management. Production and Test application processing and systems availability management. Root cause analysis and follow-up. Created the Major Incident, Cross Team Incident Response and Environment Management processes and procedures. TFS Administrator and BuildMaster.

Systems Experience

Virtualization: System Center Virtual Machine Manager 2012, Hyper-V, VMware

Cloud: MS Azure, System Center 2012/2012 R2

Operating Systems: Windows Server 2000/2003/2008 R2/2012/2012 R2, Unix, IBM z/OS

Database: SQL Server 2000/2005/2008/2012/2014, Oracle, DB2

Administration: Active Directory, Forefront Identity Manager FIM, DNS, IIS, RDBMS, WebSphere MQ-

Series, SharePoint Server 2007/2010/2012, Team Foundation Server TFS 2005/2008/2010/2012/2013

Integration: TFS 2005/2008/2010/2012/2013, SharePoint, MS Office, MS Project, SQL Data Transformation ETL

Professional Experience

Confidential

Providing staffing services to the information technology industry

TFS Administrator Contract Hours per week: 40

Duties: TFS Administrator for Microsoft's GNS Control Office.

Accomplishments: Customized Workitem Global Lists, Fields and Templates based on user requirements. Developed the Service Catalog Web App. This allowed testing of the workitem templates without incurring the overhead of installing SharePoint in the Dev/Test Environment using Visual Studio 2013. Installed and configured Windows 2012 R2, SQL Server 2014 and IIS in the Dev/Test Environment. Created local TFS Development environment using Hyper-V, Windows 2012 R2, TFS 2013, SQL Server 2014.

Confidential

Providing staffing services to the information technology industry

Sr. Configuration and Release Manager Contract Hours per week: 40

Duties: Configuration and Release Management, TFS Administrator, Buildmaster and Infrastructure Operations support on a high profile project for a large software company in the Redmond area.

Accomplishments: Created Change Management process documents. Collaborated with the IO and AO team members to setup and test the Disaster Recovery environment. Created the Team Foundation Server processes and procedures documentation for Security, Branching and Merging, Build and Release and developer usage. Created, modified and maintained PowerShell deployment scripts. Perform TFS Administration, monitor continuous builds, branch/merge function and resolve merge conflicts, deploy code packages to production and test servers. Customize TFS Work Items and Work Flows. Troubleshoot and resolve configuration and deployment issues for IIS, Windows Server 2008 R2, Windows Server 2012, SQL Server 2012. Install, configure and maintain Windows 2008 R2, Windows 2012 roles and features. Install, configure and maintain SQL Server 2012 ssis, ssas, ssrs roles and features. Install, configure and maintain TFS 2012 application tier, build tier and SharePoint Server 2013. Install and configure K2 Blackpearl. Collaborated with infrastructure team on environment capacity capability, current usage and recommended changes. Developed Quota Cube five year application infrastructure capacity planning matrix. Deployed agents and developed SLA and OLA Reports using System Center Operations Manager 2012. Provision and configure Cloud Services, Network, Affinity Group, AD/DNS server, SQL Server, Web Server, and Development Server using MS Azure IaaS resources for proof of concept to host applications. Deployed application into Azure environment. Train Test Teams in the use of MTM and TFS. Modified the Test Case Editor utility to work with TFS 2012 using VS 2010 and C .

Confidential

• Providing information technology services to the Life Sciences, Smart Energy, Banking, Financial Services and Insurance, and Semiconductor industries
• L2 Application Support for LCAP Group at Intel Corp, Backup TFS Administrator. Accomplishments: Reviewed, Troubleshoot and Resolved L2 Application Incident Tickets. Reviewed, Modified, and created LCAP application Knowledge Articles. Created level 1 LCAP application ERA diagram. Reviewed TFS platform configuration, document configuration and operation issues, and made performance and configuration improvement recommendations to management. Created custom Service Now Incident Reports which were used to evaluate knowledge article usage and ticket reduction action items. Participated in team brainstorming session aimed at improving teams incident management effectiveness and ticket reduction efforts.

Confidential

• Providing information technology services to the federal government and commercial industries
• Configuration and Release Management, Team Foundation and SharePoint Server Administrator, Buildmaster, SharePoint Site Content Administrator and WebTrends Analytics Administrator for the Foreign Service Institute FSI Corporate Systems Web Team at the U.S. Department of State.

Accomplishments: Evaluated network topology, hardware infrastructure, and developer workstations and made recommendations to improve current system performance and reliability. Upgraded infrastructure platform from 32-bit Windows 2003 R2 to 64-bit Windows 2008 R2 running on VMware. Install, configure and maintain Windows 2008 R2 roles and features. Install, configure and maintain SQL Server 2008 R2 ssis, ssas, ssrs roles and features. Install, configure and maintain TFS 2010 application tier, build tier and SharePoint Server 2010. Performed TFS Administration, monitor continuous builds, branch/merge function and resolve merge conflicts, deploy code packages to production and test servers. Developed TFS administrator tools using Visual Studio 2010, C, XML and .NET Framework 3.5 and 4.0. Migrate source code from existing SCM repositories to TFS. Trained support staff on the use of new programs and processes. Developed the Developer training materials and the TFS related processes, procedures and SOP's in accordance with ITIL, ITSM and MOF guidelines. Secret Security Clearance

Confidential

Application Infrastructure Architect

Applications and Infrastructure Modernization AIM Team member, Change Process Owner Delegate, Project Leadership Team Member, Application Infrastructure Architect, Configuration and Release Management.

Accomplishments: Facilitated weekly Change Control Board meetings. Collaborated with AIM Architecture Team to resolve IaaS and PaaS Infrastructure issues. Developed the AIM Change Management Procedure, Process Diagram and Flows, RACI and Change Model Mini Guide, Process and CCB Training Documents. Developed the AIM Incident Management Procedure, Priority Policy, Process Flow and RACI Diagram. Developed the AIM Dynamic Data Center DDC Capacity Model and Capacity Planning presentation. Developed the AIM DDC Fabric Capacity Matrix used for forecasting and showing remaining data center capacity under multiple allocation scenarios. Monitored the DDC Host and VMM Performance and Allocation Metrics and developed reports for upper management. Developed the Architecture, Infrastructure Standards and Governance Preliminary Project Definition Report. Developed the DDC Capacity and Performance Management Preliminary Project Definition Report. Participated in the environment architecture roundtable and implementation planning sessions for a private cloud DDC solution using Microsoft Datacenter Services 1.1 and the System Center 2012 suite. Researched the implementation of the Microsoft Forefront Identity Management 2012 System. Participated in Decision Leading Workshops for Iaas and PaaS solutions using Microsoft System Center 2012 suite.

Confidential

A global leader in chemical distribution.

QA Manager

Change Process Owner Delegate, Major Incident Manager, Cross Team Incident Response Team Lead, Change Management Coordinator, QA Environment Engineer, ITIL v3 Foundations Certified. Accomplishments: Conducted the weekly Change Approval Board CAB Meetings. Performed a weekly internal audit of completed change requests to ensure adherence to the change process. Developed Major Incident Response and Cross Team Incident Response Team procedures for North America operations. Review operations to ensure compliance with NIST, ITIL, ITSM, COBIT, ISO 27001, PCI, SOX and MOF Standards. Participated in transition planning and implementation of data center operations from distributed to centralized and hosted environments. Created and maintained ten development and test environments and coordinated their usage by the production support and enhancement project teams. Collaborated with the Production Control PCTL, Technical Services, Production Support teams to troubleshoot and resolve system and application errors within the production, development and test environments across Mainframe, AIX, Linux, Unix, VMware and Windows platforms. Designed, coded, tested, implemented, documented and maintained applications using Cobol, Visual Studio 2010, .Net Framework 3.5 and C . Created mainframe application backup and restore procedures, processes and jobs to support environment data refreshes and disaster recovery business continuity which led to the first successful disaster recovery test in over nine years. Mitigated Kinesis Audit Finding for Environment Synchronization using scrum. Developed the GetPaid Error Monitoring Tool using Visual Studio 2010 and the .NET Framework 4.0. This replaced a manual, error prone process of reviewing the runtime logs. The tool has identified several errors that have gone undetected in the past which allowed earlier detection and initiation of bug fixes.

Confidential

Owens and Minor is the leading distributor of medical and surgical supplies to the acute-care market.

Systems Integration Specialist Contract

Systems Integration Specialist, Team Foundation Server 2008 Administrator, Buildmaster, Team Foundation Server Application Architect, Configuration and Release Management.

Accomplishments: Solution Architect for the implementation of a new Enterprise Source Control Management System. The new SCM solution needed to support development staff that was onshore local, near shore North America, and offshore India, 2 locations . Initial phase of the project was completed in seven months. Evaluated network topology, hardware infrastructure, and developer workstations and made recommendations to improve current system performance and reliability. Prepared the enterprise infrastructure for implementation of TFS 2008, Team Foundation Build Servers, Team Foundation Proxy Servers, and SharePoint Server 2007. Monitored system metrics and made recommendations to improve performance and reliability of SharePoint, Team Foundation Server, Team Foundation Build Servers, and SQL Server applications. Migrated all mainframe source code from Changeman to TFS in support of production transition to open systems environment. Install, configure and maintain Windows 2008 roles and features. Install, configure and maintain SQL Server 2008 ssis, ssas, ssrs roles and features. Install, configure and maintain TFS 2008 application tier, build tier and SharePoint Server 2007. Developed TFS administrator tools, custom team builds, and customized reports using Visual Studio 2008, C, ASP .NET, .NET Framework 3.5, SQL Reporting Services, and SQL Business Intelligence. Developed customized Team Foundation build agents, tasks, and definitions for use with non-managed MicroFocus Cobol source code. Performed TFS Administration, monitor continuous builds, branch/merge function and resolve merge conflicts, deploy code packages to production and test servers. Develop new enterprise Source Control and Change Management processes and procedures using Team Foundation Server and SDLC methodology. Developed the AdministratorBuild Master, and Developer training materials. Trained support staff on the use of new programs and processes.

Confidential

• Farmers Insurance Group of Companies is the country's third-largest insurer.
• Titles: Software Engineer Farmers Insurance Group Insourcing 02/2006 01/2008 Hours: 45
• Systems Programming Manager CSC Outsourcing 10/2004 02/2006
• Systems Programming Manager FTE 10/2001 10/2004
• Systems Analyst Contractor 09/200 10/2001
• Product Manager for Web-Based Application Suite LifeNet, Managed 16 personnel with various backgrounds and skills, Mid-Tier Application Team Lead, Lead Team Foundation Server 2005 Administrator, Buildmaster, Lead WebSphere MQ Series Administrator distributed platform, GIS Solution Architecture team member, Zurich Global e4 Architecture team member.

Accomplishments: Managed and evaluated teams of up to 16 personnel with various backgrounds and skills. Team members were located onshore local, near shore North America, and offshore India . Technical Project Manager for the successful delivery of a major, multi-million dollar IT and Business Project to transition processing of a block of business that managed over 3.2B in assets to a Third Party Administrator TPA . Responsible for oversight of all IT related tasks including creation of the Help Desk Call Center. Liaison between Executive Management of Zurich Financial, Farmers Insurance, Kemper Investors, Liberty Mutual TPA and SunGard vendor . Project was successfully completed in less than twelve months. Collaborated with Architectural and infrastructure team members to resolve network latency and source control management issues in a disbursed team environment. Participated in Disaster Recovery planning and execution. Monitored server performance and made configuration recommendations to improve reliability and throughput. Transition planning and implementation of data center operations from distributed to a centralized location. Evaluated mainframe system performance and made modifications to reduce job stream runtimes. Evaluated and recommended changes to improve quality, departmental policies and procedures. Mentored team members to improve techniques and increase skill levels. Assisted in the conversion from Microsoft Visual SourceSafe to Team Foundation Server as the departments open systems SCM tool. Performed TFS Administration, monitor continuous builds, branch/merge function and resolve merge conflicts, deploy code packages to production and test servers. Application Architect and Developer to enhance and optimize the FFS and McCamish agent compensation reconciliation process. Re-engineered the process from nine jobs and programs to one job and one program. The new solution required no manual intervention during the batch process which resulted in a savings of 8 IT man-hours and over 24 Commission Team man-hours per month. Application Architect and Developer to enhance the Action Slip Reporting application using Visual Studio 2005, VB .NET, .NET Framework 3.0, XML, and WebSphere MQ-Series resulting in a multi-thread application. Developed and executed test plan and test cases to ensure functionality performed per specifications. The transition to MQ-Series allowed real-time updates to SQL Server tables instead of file FTP's and batch processing every 15 minutes. This reduced errors and made updates readily available which increased user throughput. Solution Architect and Developer to convert MIB reporting from mainframe to the Windows platform using Visual Studio 2005, C, .NET Framework 3.0 and XML. Developed and executed test plan and test cases to ensure functionality performed per specifications. The process included automating data entry and creating new customized reports. Application Architect and Developer to enhance and optimize the agent maintenance system resulting in re-engineering 60 of the code and moving from a batch oriented process to real-time updates on mainframe and open systems platforms. Updated system documentation to include enhancements implemented. Enhanced and optimized the claims reporting online application system resulting in re-engineering 75 of the code. Developed and executed test plan and test cases to ensure functionality performed per specifications. Updated system documentation to include all enhancements to the application. Made configuration and process changes to improve WebSphere MQ-Series availability and reliability. The default listener was over utilized and would periodically hang causing messages to backup in the queue or be lost. Implemented listener services specific to high volume queues which were more reliable and improvederror recovery with zero lost messages. Managed, planned, and executed the LE/390 conversion project utilizing members from three teams to modify and test over 6,000 modules. This effort was completed fourteen months ahead of schedule. Converted Actuarial GAAP system from Cobol to Cobol OS/390. Previous efforts were unsuccessful and expended over 500 man-hours. This effort took 80hrs to successfully complete.

Confidential

Global leader in the area of electronic payment processing.

Senior Software Engineer

Solution Architect and Analysis Team Lead for the Chase Bank client specific team. Accomplishments: Performed Business and Systems Analysis to convert client requirements to design documents detailed, functional, pass-thru for application functionality modifications using the SDLC methodology. Review project test plan and test cases to ensure application tested the new functionality, integrated with other applications, and unchanged functionality continued to work as designed. Conducted source code review and walk-thru to ensure modifications were made in accordance with company policies and procedures. Review updates to system and user documentation to ensure enhancements were represented correctly. Earned a reputation for resolving complex problems and completing tasks in an expeditious manner. The only member of the analysis team that was involved in development. Evaluated system performance and made code and JCL changes which reduced jobstream runtime from two hours to thirty minutes. Designed, coded, debugged, and maintained the department intranet web site.

Confidential

MSI is a leading provider of staffing solutions.

Senior Analyst IBM Contracts

Various.

Accomplishments: Analyzed client application inbound/outbound interface files for Y2K impact and created date impact reports. Analyzed client enterprise network hardware, software, and operating systems for Y2K impact and created date impact reports. Solution Architect and Developer for the impact analysis system to aide in determining Y2K readiness using VBA, MS Access and Crystal Reports. The impact analysis database contained 1.2M rows of data across 8 tables. Created the Y2K test partition, conversion inventory, and interface inventory databases using VBA and MS Access.

Confidential

Global Services Consultant

• Supervised and trained a team of 15 Y2K analysts and five quality control inspectors. Lead technical analyst. QA/QC Team Lead.

Accomplishments: Conducted internal audits of work practices and procedures. Served as test manager and lead technical analyst for all micro applications during Y2K conversion projects. Inventoried client network infrastructure and workstation components and compared results to vendor Y2K readiness information. Created the Y2K risk assessment, competency, and project quality control databases.

Confidential

MSI is a leading provider of staffing solutions.

Team Leader, Systems Analyst IBM

Supervised and trained a team of 15 Y2K analysts and five quality control inspectors. Acted as lead technical analyst, test manager, and project manager.

Accomplishments: Established project quality program and implemented inspection processes and procedures that raised client satisfaction from IBM's lowest to its highest rating in less than six months. Created stub program to allow use of date routine written in C/C to be used with MicroFocus Cobol.

Confidential

Global leader in the area of electronic payment processing.

Senior Software Development Analyst Hours per Week: 45

• Core Application Team Lead for New Development Group, Team Lead for Debit Card Group. Accomplishments: Promoted 3 times in the first nine months of employment. Performed Business and Systems Analysis to convert client requirements to design documents detailed, functional, pass-thru for
• application functionality modifications using the SDLC methodology. Review project test plan and test cases to ensure application tested the new functionality, integrated with other applications, and unchanged functionality continued to work as designed. Review updates to system and user documentation to ensure enhancements were presented correctly. Managed projects to ensure a high quality implementation with minimal client impact. Successful definition and implementation of mainframe and client server applications to create and support the Activity Plus Data Warehouse using Oracle,
• PL/SQL, Unix Shell Scripts, and PowerBuilder. Modified 90 modules resulting in improved overall performance, reliability, and maintainability of debit card applications using Cobol and Assembler. Solutions Architect and Developer for the New Development Group during the New York Bank conversion project.

Confidential

Trained, supervised, and evaluated work groups of up to 25 personnel. Machinist Mate in Charge of number 2 engine room aboard the aircraft carrier USS Ranger. Engineering Department supply officer managing a yearly budget in excess of one million dollars. One of 200 selected in 1982 to participate in the Navy's Enlisted Education Advancement Program EEAP . Completed Machinist Mate 'A' School in 18 days. Coordinated the repair facility Quality Assurance Program through Division Officers and Work Center Supervisors. Reviewed work packages prior to final approval, and close-out to ensure work accomplished on Nuclear Safety, Non-Safety, and Subsafe Systems was conducted in accordance with approved procedures and guidelines. Conducted internal QA monitoring audits and coordinated corrective action to ensure compliance with applicable specifications. Monitored all work conducted on Nuclear and Non-Nuclear Grade components in Nuclear Safety, Non-Safety, and Subsafe Systems on Nuclear Submarines. Refurbished 10 ball valves for the DTV Elk River's Recompression Chamber and returned them in like new condition. Significantly contributed to the successful early completion of USS Marvin Shields regular overhaul at the Long Beach Naval Shipyard. Led the overhaul effort of the USS Flasher Main Engine throttle valve assemblies. This was the first time work of this nature had been done outside of a shipyard facility. Led the overhaul effort of the USS Haddo's SSTG throttle valve assemblies. Overhaul of the final generator steam chest was accomplished in 3 days. Led the overhaul effort of the USS George Washington's eight stage brine pump. This was the first successful effort outside a shipyard facility in over eight years. Member of ship security force. Secret Clearance. 5 point veteran preference.