SUMMARY

• Talented and dedicated professional with a proven track record of planning robust strategies for development and execution to maximize technical and business objectives.
• Excellent background in directing Enterprise portfolio/program management and implementing excellent execution strategies for Confidential - Commerce, m-Commerce, retail, wire line/wireless telecommunications, network and technology business sectors.
• An exceptional leader who is visionary, result oriented, recognized for strong work ethic, integrity, customer focus and commitment to success for Global products, roadmaps and teams.

PROFESSIONAL EXPERIENCE

Confidential, San Ramon, CA

Sr. Global Portfolio/Program Manager

Responsibilities:

• Lead and provided strategic and tactical leadership for an enterprise level Program to do platform transformation and implementation of Workfront system.
• Initiated and implemented Enterprise Portfolio and Program Management Office (PMO) best practices to configure and implement a Portfolio/Project Management system.
• Introduced Portfolio, Program and Product Management methodologies/best practices to lead from concept to closure in Agile and waterfall practices.
• Pioneered and lead process improvements to provide total transparency, accountability, measurement and delivery for portfolio, program and product management governance, risk/issue management, dashboard reporting and compliance.
• Developed templates and best practices to coach, mentor and direct Portfolio Managers and Program/Project Managers, technical leads, QA, UAT and training teams.
• Introduced and implemented a Master integrated Agile plan to drive overall charter, scope, timelines, budget, resource plan, governance, go-to-market strategy, issue/risk/change management process.
• Conducted technical architecture design/reviews, business/technical requirements, quality assurance, testing and UAT to build and implement portfolio and program management platform.
• Reviewed and implemented MSA and SOW for vendor management and managed several vendors for budget, resources, timeline and execution planning.

Confidential

Sr. Portfolio/Program Manager

Responsibilities:

• Lead and provided strategic and tactical leadership for overall commerce portfolio and program planning and execution to support over 3 portfolios and 5 programs.
• Initiated and implemented Enterprise Portfolio and Program Management Office (PMO) best practices.
• Introduced Portfolio and Program Management methodologies to lead from concept to closure in Agile and waterfall practices.
• Pioneered and lead process improvements to provide total transparency, accountability, measurement and delivery for portfolio, program and product management.
• Developed templates and best practices to coach, mentor and direct a team of 2 Portfolio Managers and 5 Program Managers, technical leads, QA, UAT and training teams.
• Introduced and implemented a Master integrated Agile plan to drive overall charter, scope, timelines, budget, resource plan, governance, go-to-market strategy, CI/CD strategies, issue/risk/change management process.
• Conducted technical architecture design/reviews, business/technical requirements, quality assurance, testing and UAT to build and implement Commerce platform.
• Managed integration with ecommerce, Salesforce/Marketing Cloud, Point of Sale, Shipping, fulfillment and warehouse to implement overall business and technical solution.
• Reviewed and implemented MSA and SOW for vendor management.

Confidential

Sr. Program Manager

Responsibilities:

• Lead and provided strategic and tactical leadership for overall ecommerce portfolio, program and projects and supported CIO and SVP from many organizations/vendors.
• Managed entire ecommerce portfolio for business, functional, systems requirements, resource/budget planning, execution and launch to support entire roadmap across loyalty, analytics, marketing platforms and personalization.
• Implemented Agile practices for workflow process, epic/user stories, scrums, sprints, releases and reporting.
• Pioneered and lead process improvements to provide total transparency, accountability, measurement, CI/CD delivery for product management, engineering, infrastructure, service delivery and cross-functional organizations.
• Developed overall cross-functional program governance process to manage overall product design/development, budget, communication, risks, change control, master integrated schedule, standards and best practices among cross-functional organizations, vendors and several work streams.
• Lead and managed operational budget and performance KPIs to increase efficiency, support internal/external service level agreements and accountability.
• Created and delivered dashboard to “C” and “ Confidential ” levels on program to support overall Portfolio governance, roadmap, and program management progress, make recommendations, and develop other metrics as required.
• Supported planning and execution of SEO strategy/audit, KPI, Loyalty program implementation within Confidential, Blue Moon Digital, Mulesoft and Kibo.
• Lead and developed a master integrated schedule to manage and ensure cross collaboration, alignment and progress on scope, requirement, testing, UAT, internal and external interdependencies among Kibo, eBay Enterprise and Confidential 's multiple work streams and over seven 3rd party vendors.
• Introduced a hybrid approach for software development life cycle (SDLC) and product development life cycle (PDLC) to lead and manage Mule soft and Cloud based SAAS solution.
• Mentored and coached Directors on overall PMO methodology and best practices. Managed a team of business analysts, Program/Project Managers, QA and technical teams to lead the entire program.
• Lead MSA/SOW creation, review and sign-off for Confidential, Kibo, and eBay Enterprise. This effort was to ensure successful program delivery within scope, timeline, resources and budget.

Confidential

Sr. Program Manager

Responsibilities:

• Initiated release management strategy planning and alignment for multiple domains, development and implementation of robust execution strategies to govern, execute and launch Mobile portfolio.
• Developed, governed and orchestrated entire Mobile Release Management, technology roadmap planning and execution for over five Mobile domains and Loyalty Program. This effort was to ensure delivery of business goals/objectives within scope, time and budget to maximize output.
• Implemented Agile practices for workflow process, epic/user stories, scrums, sprints, releases and reporting.
• Lead release, program and project management best practices to drive and execute entire Omni-channel initiative to support go to market strategies.
• Pioneered and lead business process improvement and implemented several processes to provide total transparency, accountability and delivery for product management, engineering, infrastructure, service delivery and cross-functional organizations.
• Established and executed overall communication process to improve internal and external culture and conducted executive level dashboard reporting and served as a PMO change agent to modify process, tools and artifacts.
• Managed global cross-functional teams of sr. product managers, UI leads, senior development leads, sr. program managers, architects, QA leads and several vendors like IBM, Global Logic, Wipro and Skava for overall release planning and execution.
• Developed and executed Waterfall/Agile hybrid software development process and alignment of product development lifecycle.
• Established process and best practices for managing on-going progress, issues, risks and change management with mitigation plan/schedule.
• Developed defect management process to manage on-going development to ensure software quality for implementation.