Customer Operations Analyst Resume

SUMMARY

Highly motivated, forward thinking, creative and versatile professional with strong project management skills. Commitment to excellence, that supports strategic mission by identifying project issues, discover innovative solutions implementing strategies to achieve company aligned project objectives.

PROFESSIONAL EXPERIENCE

Confidential

Customer Operations Analyst

Responsibilities:

Worked successfully in cross functional roll as single point of contact between technical teams integrating projects
Assisted in implementation of Oracle EBS
Process and Data Analysis on best practices for operational and system requirements
Contract review validating data from 15k+ contract products and pricing for conversion to new software systems
Understand business objects, system requirements, implementation methodology, vetted for feasibility
Single point of contact between technical teams and Finance/Order Operations
User Acceptance Testing (UAT) documentation and audits for new products, processes and integrations
Managed Product Master of 10k+ items and created new SKUs (inventory items)
Working knowledge of overall workflow (Sales/Quoting, Order Mgmt., Delivery, Invoicing to Revenue - Quote to Cash)
Subject Matter Expert (SME) on Product Licensing and integrity of customer accounts
Coordinating work/activities of other to ensure timely delivery of company aligned projects
Liaised with senior leadership and provided status reports on company aligned goals

Confidential

Accounting Clerk

Responsibilities:

Confidential

Office Coordinator

Responsibilities: