Senior Associate, IT Advisory Resume Chicago, IL - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Senior Associate, IT Advisory

Responsibilities:

Created and executed overall test plan for HPSM Service Desk rollout at Bank of Tokyo - Mitsubishi.
Designed ITSM Availability and Capacity Management Process’ and all associated process documentation.
Understanding how IT organizations capitalize upon technology leveraging an extensive knowledge of IT strategy, roadmaps, architecture, engineering, operations, policy, processes, standards, IT governance and program delivery, including: Development, assessment and implementation of Information Technology (IT) solutions with project management, process improvement, technology deployment and other business advisory initiatives.
Assisting IT Service Management engagements on project teams specializing in the design and implementation of ITSM processes, organizational structures, functions and technology within the following areas:
Service Strategy and Design;
Service Desk, Incident, and Problem Management;
Request Management / Fulfillment;
Asset and Configuration Management;
Change and Release Management;
IT Financial Management;
Service Catalog and Service Portfolio Management;
Cloud solutions and implementation;
Data Center and Process Automation.

Confidential, Northbrook, IL

ITSM Process Manager

Responsibilities:

Perform ITSM Enterprise Release process governance activities, identifying risks and communicating and escalating issues as appropriate.
Manage multi-million-dollar project and production support deployments of functional and infrastructure changes into enterprise production systems.
Conduct weekly project status report meetings with Division Release Managers and Project Managers to review project health status, discuss changes to release scope, and highlight potential deployment risks at an enterprise level.
Analyze project defect data and testing health at an enterprise level for functional major and minor releases, escalating and communicating issues as appropriate.
Monitor enterprise release deployment weekend and facilitate the communication and resolution of production incidents by ensuring cooperation from division level management across change, release, and incident processes.
Enterprise Release Management representative in CAB/RAB meetings to assess and approve the business criticality of release schedule exempt production changes.
ServiceNow User Acceptance Testing lead, wrote test plan for Enterprise ITSM Release and Change Management Process in ServiceNow.
Developed ServiceNow Enterprise Change/Release management onboarding training and materials for new Enterprise/Divisional/Area Release managers.
Responsible for Change and Release business process development and ITSM integration with ServiceNow tool.
ServiceNow Release Management SME, ITSM Release Process Owner and primary consultant of ITSM Release/Change Management process/products.

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Senior Associate, It Advisory Resume

Chicago, IL

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