Project Leader Resume

SUMMARY

A highly dynamic and diligent Application Engineer offering 7.6 Years of experience in the IT industry with focus on Project Leadership, Documentum Administration and Operations Solutions, Expert in customer care/communications, problem solving, relationship building, user training and administration.
Ability to adopt well and perform in new environments and situations. An innovative and technically adept team player possessing sound communication, interpersonal, coordination, time management and team motivating skills; with strong analytical mind - set and business etiquette.
7.6 Years plus of dedicated experience as Project Leader and Application Engineer.
CMM Level 5 exposure to work and process
Tracking requirements, understanding User Cases, Monitoring the system troubleshooting.
DFC customization, creating of lifecycle, template ACL, Alias set, WDK, Documentum process builder and creation of new type from the super type.
Involved in WebTop customization, Configuration of Content Server (Repository).
Involved in Developing the internal project and database designed, and testing the project and deployment.
Hands-on knowledge on Kofax, eRoom, Aconex and Documentum Install, Upgrade, Configuration, Migration and perform maintenance tasks for Content Server.
Perform basic troubleshooting, Configure UCF (Unified Client Facilities), Run administration methods using DQL
Good Understanding of SDLC.
Participating in Readiness Review meetings.
Planning, Installation new versions Content Server, Application Server and testing with the Application Server.
Helping user with uses of SQL and DCTM technologies.
Expert troubleshooter with problem solving approach.
Experience on HPSM, Lotus Notes, Service Now, Zendesk.
Proficient Knowledge of Incident, Change and problem management.

TECHNICAL SKILLS

Webtop, eRoom, xCP, Aconex, OTCS, ADTS, xPlore, DA, M-Files, OnBase
HPSM, Service Now, Zendesk
API Tester, DQ Man, DQL Tester, Samson
Tomcat, WebSphere, jBos
Scripting, SQL, DQL
Win-XP, Windows 7, 8, 10, Linux, Unix

PROFESSIONAL EXPERIENCE

Confidential

Project Leader

Responsibilities:

Working as a Project Lead, where I handle 6-member team of Documentum Administrators & Developers.
Install, Upgrade & Migration of Documentum Server and Repositories.
Understand Client Process and Create Dev, QA, and UAT Environment for Documentum 16.4, Successfully Customize and Deployed Documentum WebTop.
Convert DocApp Artifacts to Documentum Composer and Deployed on WebTop 16.4.
Handle daily calls with client to understand Requirement and assign tickets to respective team members.
Handle all Incidents, Changes & Problems with the clients, maintain Service Now and Zendesk tool for Reporting.

Confidential

Senior Documentum Administrator

Responsibilities:

Migration of Documentum Repositories for Data refresh.
Upgrade of environment as and when required
POC done for upgrade of Documentum 7.1 to 16.4
Migration of Application server from windows to Linux.
Worked on Jboss as application server
Maintenance of Documentum Environment
Production Support for EMEA and APAC Regions
Incident Management and handling P1 and P2 tickets.
Handling Deployment and releases to production and lower environments

Confidential

Documentum Administrator

Responsibilities:

Documentum Administration, maintenance, support and Enhancement i.e. run administrator jobs, configure customizations and integrations, complete changes to system as directed by customers and maintain Documentum and SQL tables
Customization, maintenance and support of WebTop and Documentum Various Products.
Migration of existing Documentum platform to the latest platform.
Customization, installation and Configuration of tool as per Client Requirement.
Users, groups and Job management.
Change Request implementation, validation and Regular status update calls.
Citrix Server Handling.
Complex issue investigation to find root cause and to suggest permanent fix.
Regular status update calls.
Maintaining trend reports of the supported applications for better control of running environments.
Initiatives for automations and for providing better service to customers
Hands on experience in configuring the docbases, Index Agents, DTS Instances, Deployment server configuration files & Patches and various Suits of Documentum.
Monitor critical server processes and disk usage, Maintain servers, Docbases, and web clients.

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