SUMMARY

IT professional wif an engineering background working in teh financial arena providing various forms of project management for telecommunications, market data and new product infrastructures. Specialist in coordinating technology projects between client, sales and associated resources.

TECHNICAL SKILLS

• Full range of project management skills
• Team building, coaching and mentoring
• Manage relationships wif large corporations
• Technical Sales / Business support skills
• Outside - teh-box analytical skills
• Microsoft OS / unix / HTML
• Telecommunications / Network design
• VISIO professional diagrams / Photoshop
• MS Office / Word / Excel / Power Point
• Market Data feeds / vendor management

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Experienced and highly skilled project coordinator assigned to cultivate high-value relationships wif clients by understanding their IT infrastructures, internal processes and business needs, providing personalized, proactive support and guidance.
• Continued matrix-management support for multiple customers’ environments, facilitating collaboration wif their other vendors and advocating on teh client’s behalf by working closely wif Confidential engineering, sales, product management and global support organizations to maintain client trust, develop new business and resolve any escalated issues.
• Tactical processes for continued development of client relationships include:
• Perform scheduled technical reviews via meetings, conference calls, webinars and provide knowledge-sharing to proactively identify and prevent issues
• Gaining understanding of customer's technical infrastructure/environment, hardware and/or products
• Conducting initial or secondary investigation and responding to online and phone support requests
• Providing solutions and guidance to customers regarding their current and future product- needs (upgrades, phase-out, migration paths)
• Manage customer cases and maintain clear and concise case documentation
• Serve as teh customer’s advocate for escalations
• Travel, as necessary, to visit customers

Project Manager / Consultant

Confidential, Plainsboro, NJ

Responsibilities:

• Contracted for Market Data administration functions utilizing MDSL / Market Data Manager.
• Provided process flow for market data clean-up, updates, installs, requisitions, diagnostics charge-back allocation, and change management procedures.
• Utilized HEAT trend-reports for problem analysis and to project future requirements.

Confidential, Plainsboro, NJ

Responsibilities:

• Contracted to project manage functions related to market data transitions involving teh Merrill Lynch Investment Managers (MLIM) and BlackRock merger.
• Transition responsibilities included market data vendor coordination for continuing data connectivity during teh cutover from Merrill's telecommunications backbone to that of BlackRock's infrastructure.
• Achieved success wifout any interruption to either party’s business continuity functions.J.P. MORGAN CHASE, 75 Wall Street, New York, NY 2003 - 2005
• Project Manager / Consultant
• Contracted as PM resource for Global Technology division (GTI) to manage small and large scale infrastructure server / desktop / laptop projects.
• Member of large PM group responsible for JPMC and BANK ONE merger.
• Relocated Ohio and Delaware data center functions while maintaining business continuity through utilizing swing-servers for data replication.
• Upgraded legacy equipment to modern standards per company policy.
• Provided security coverage via hard-drive encryption rollouts to laptops in compliance wif Sarbanes-Oxley requirements.
• Utilized client’s PTD (Project Tracking Database), MS Project, MS Office, VISIO, PowerPoint.

Confidential

Responsibilities:

• Market Data Procurement Member of Confidential for planning, providing and delivering various market data feeds to teh traders and operations personnel through worldwide locations of teh company.
• Functions included inventory control of company-wide market data products utilizing MDM database application associated wif moves/adds/changes for end-users.
• Project management responsibilities included evaluation and integration of new trading room products and liaison wif business groups, developers, systems administrators and telecommunications support groups. Provided data center functions during 9/11 emergency for DR (disaster recovery) trader relocations to ATS (alternate trading sites).
• Desktop Support-Sr. Systems Architect: Responsible for first level support of 500+ traders on Merrill Lynch's equity trading floor wif SUN/unix and PC/NT operating systems. Provided troubleshooting and resolution for complex company software products as well as numerous market data (ECN) feeds. Data center functions included repair of servers, telecommunication devices, relocation of system cabinets. Interfaced wif vendor technicians, telecommunications teams, union cable installers, systems programmers, systems administrators, and various levels of business managers. Created research tools and product documentation for periodic software rollouts. Ability to maintain focus under tense situations (trader temper flare-ups, system-wide outages, intense business meetings, stock market shutdowns). Member of engineering team assigned to maintain and test alternate trading sites. Excellent adaptability skills during emergencies.

Confidential, Jersey City, NJ

Responsibilities:

• Responsible for providing complex engineering support in teh marketing of TTRP (Telerate Trading Room Products) to numerous global and Wall Street based financial agencies.
• Platforms included Confidential stations, Confidential and Confidential computers.
• Combined and customized changes for existing software and created UNIX scripts for diagnostic purposes.
• Project management of large and small area based LAN installations.
• Created supporting documentation for systems engineering and customer .

TEMPPrincipal Systems Engineer / Full-time

Confidential

Responsibilities:

• Responsible for working in both systems and maintenance development roles to communicate wif customers teh necessary technical details of various computer related products as they apply to teh customer's environment. Responsible for ensuring teh success and efficiency of newly installed ethernet based LAN systems.
• Assisted wif developing intensive program for new unix systems administrators. Collected and forwarded leads for sales opportunities.