SUMMARY

• 8+ Years’ experience working in Project Management discipline and Business Analysis.
• Experience working with agile (Scrum) and waterfall methodologies.
• CSM, ITIL, BPM and IT PM certified and pursuing PMP.
• Experience working on multiple projects simultaneously and ability to work independently.
• Extensively worked on ITIL and PMP frameworks.
• Experience working with Developers, QA teams, Business teams and Engineers involving multiple technologies
• Acted as liaison between multiple departments and teams under PMO

PROFESSIONAL EXPERIENCE

Confidential

Project Manager (Scrum Master)

Responsibilities:

• Direct and oversee multiple global project teams and lead project teams on complex projects for successful delivery.
• Managed resources allocations for more than 50 resources including tracking the resources bandwidth and forecasting future availability.
• Used extensively Clarity and Jaspersoft reporting tool for resource management across the portfolio.
• Managed project and resources budget across the portfolio and helped functional managers on 90 day roadmap for balancing resources, while helping them resource availabilty and usage.
• Responsible for effective project kickoff, identification of all project stakeholders, defining and clarifying project roles and responsibilities.
• Responsible for effective Scrum ceremonies like sprint planning, backlog grooming sessions, daily standups, sprint reviews and sprint retrospectives.
• Promote and participate in the continuous improvement of structure, processes, tooling to enable the teams to deliver more value.
• Ensuring quality and completeness of the product through unit, integration and regression capabilities.
• Responsible for publishing weekly, monthly and quarterly executive reports highlighting projects burn - down on schedules and budgets.
• Involved in requirements gathering and built WBS for identifying tasks of individual resources.
• Involved in key transformations within the organization and helped to build support teams in ITIL framework.
• Worked extensively on Clarity, JIRA, SharePoint, MS Visio, ServiceNow, Confluence and Microsoft Office suite.

Confidential

Project Manager

Responsibilities:

• Accountable for tracking and reporting of project costs and project status on weekly basis to project teams, GDIS leadership and IT PMO
• Participated in service line resource planning for implementing focused internal/departmental projects as needed and lead delivery of key GDIS initiatives for benefit of EA’s Game Teams/Mobile application
• Coordinated with Sr. Manager on project accounting and resource/capacity planning for new business requirement. Provided weekly project status reports to senior management and escalated on critical thresholds
• Coordinated across IT department and established process flow documentation work with business units to gather requirements and ensured feasible effective solutions are implemented within budget allocated
• Maintained risk and issue logs, while tracking with respective action items related to project
• Worked with cross-functional project teams; assigned and prioritized tasks to ensure deadlines are met. Accountable for tracking and reporting project status to project teams, project managers and VP
• Coordinated with PMO team in developing artifacts on IT project management (agile and waterfall) by researching industry best practices
• Worked with vendor management office, for RFQ/PO and renewals with third party vendors
• Analyzed requirements to define system solutions while working closely with IT Business Analysts. Trained on EA project management methodology including change management process and major incident management process
• Worked extensively on MS Excel, MS Project, SharePoint, MS Visio, Runbooks, TFS, AEM, ServiceNow, and Confluence

Confidential

IT Project Coordinator/ Scrum Master

Responsibilities:

• Coordinated project teams in the delivery of projects and evolution of a product or process. Managed project resources and planned as needed to ensure on time and on budget delivery
• Coordinated with third party vendors and client teams for project deliverables, and ensured that the expected technical and functional results are delivered as agreed upon
• Demonstrated strong proficiency with project management methodology, project risk management and project management tools for web development and mobile app development from initiation of projects
• Developed the communication and collaboration processes that are needed for maximum effectiveness for managing the relationship and strategic business partnership with business front-line management
• Worked with outside vendors in maintaining SLA and project deliverables while reporting IT PMO manager about project status and issues that may impact delivery dates or product quality
• Assisted with the development of various project documents as directed by the IT PMO manager while tracking and managing risks, issues and changes to the project
• Handled portfolio of the organization with CA PPM tools involving resources in multiple projects
• Provided dashboard reporting (weekly, monthly and ad hoc reports) related to several projects
• Coordinated with multiple teams and participated in development, testing and release management teams using TFS. Worked with several vendors in maintaining SLA as defined in SOW and have generated purchase orders for PMO
• Track requirement status and change activity throughout the project life cycle. Responsible for reviewing all requirements and change requests to ensure they are well defined, properly traced and assessing the impact before making approval recommendation
• Facilitated the agile (scrum) ceremonies (daily stand-up meetings, sprint planning, task estimating and story board)
• Worked extensively on Microsoft Office Suite, MS Project, AEM, Microsoft SharePoint, TFS, and ServiceNow.