Senior Manager Resume

SUMMARY

A process minded team builder, with a strong and varied base of technical knowledge and a proven track record of driving efficiency and impacting the bottom line. Expertise includes eCommerce, operations, inventory control, systems and implementations, IT and network backbone, data security, project management, constructing and leading teams and mentoring and developing top talent.

PROFESSIONAL EXPERIENCE

Confidential

Senior Manager

Responsibilities:

Yearly new product published across all banners for 2017 consisted of 755,000 new items in 982,000 colorways comprised of 4,900,000 separate SKUs.
Gathered image and copy, set - up and publication of all products featured for sale on HBC eCommerce sites.
Launched 8 separate teams from scratch to serve this function.
Set policies and procedures for the department, make all personnel decisions, and provide reporting to senior management, and for company-wide distribution.
Ensure that all sites meet yearly sales projections by maintaining a minimal percentage of in-stock product not live for sale on site.
Drove key metrics for each team launched to historic lows within 4 months of launch, directly correlating to increased sales.
Maintain an error free, customer friendly experience.
Serve as the point of contact and liaison between the department and both external and internal photo studios, marketing, finance, planning, merchandising, IT, operations, customer service, order fulfillment and the company’s distribution centers.
Develop system requirements, processes and reporting.
Led teams through 6 successful platform migrations.
Graduate of HBC’s Leadership Journey - An enterprise wide leadership development program for select candidates.
Completed Lean Six Sigma and Kaizen training, with participation in 2 Kaizen events and a Yellow Belt project.

Confidential

Network Operations Center Technician

Responsibilities:

NOC team monitored, configured, supported and maintained the networks of DigitalBridge Communications, a wireless internet service provider that utilized 4G and WiMax technology, Cisco routers, switches, firewalls and wireless gateways, and a point-to-point microwave link backhaul system.
Top priority was to minimize customers’ productivity loss, caused by network outages/incidents.
Met or exceeded target metric of less than 2% customer downtime for all markets.
Set policies, standards and procedures for the day-to-day operation of the department.
Made decisions and recommendations in regards to budgetary expenditures for the company’s network equipment and maintenance.
Oversaw the dispatch of Field Techs, resource allocation, ordering equipment and supplies, truck maintenance and work audits, as well as invoice preparation and payment of contractors.
Played an active role in testing and deploying new and replacement equipment.
Handled advanced customer support issues, escalated from Tier II support.
Performed general IT functions within the company on desktop, server and network levels, and acted as administrator for the company’s Active Directory network, Cisco VPN platform and corporate e-mail systems.

Confidential

Programmer/Analyst

Responsibilities:

Supported transmissions using FTP, SSH, SSL, VPN, ANX and AS/2 methods.
Extensive support of, and interaction with, external customers and representatives within Confidential, to convey details, standards and expectations for file transmissions.
Ensured data security and performed troubleshooting when issues were encountered.
Utilized JCL and COBOL in a mainframe environment.
Regularly involved in numerous special projects, with the purpose of enhancing our quality of customer service and streamlining our processes, including leading process standardization efforts for the department.