SUMMARY

• Motivated professional and delivering sustained results and effective change for firms across a wide range of industries including enterprise software, digital marketing, technology, higher ed, finance and medical devices.
• Major experience lies in strategizing and leading cross - functional teams to bring about fundamental change and improvement in strategy, process, and profitability - both as a leader and expert consultant.
• Around 8 years of experience as a Project Manager/Business Analyst with expertise in designing schedules, assessing risks, recruiting team members, monitoring staff, budgeting, and tracking progress.
• Successfully managed cross functional teams based in Asia, UK, Middle East and North America.
• Challenged the existing project management framework, technologies to improve department and business objectives, which results in greater efficiency for the company.
• Successfully completed large scale projects 6 months ahead of time and saved $650K budgets.
• Assist in management of multiple project schedules (with critical path) and track project progress from conception to completion including change management
• Worked with key stakeholders and teams to develop and maintain change management plan and approach; implementing and driving various communications towards a successful project.
• Experienced in conducting requirement gathering, use case design and design test plans.
• Gather feedback, performed in-depth analysis for better customer satisfaction and quality of product/service to improve business operations through qualitative analysis
• Hands on experience working with end-users and helping with IT Project related issues, user and documentation including workshops, troubleshooting and software .
• Proficient in in Business and Technical writing, Business Process flow, Business Analysis and testing various methodologies.
• Coordinated between teams on project plans, budgets, timelines, deliverables and participated in management meetings to provide a weekly presentation update.
• Hands-on experience working on data migration, software implementation, new product development and infrastructure projects.
• Understanding Business Requirements, performing System Impact Analysis and providing Technical Solutions.
• Expertise working with Agile, SCRUM and Waterfall methodologies for Software Development Life Cycle (SDLC) coordinating with Business team, Product Development team, End User, and other stakeholder across all phases of software development life cycle.
• Expertise in use of JIRA Bug Management Tools, generating reports via Salesforce, creating and maintain documentation in Confluence.
• Demonstrated excellent written and verbal communication skills with technical teams as well as non- technical stakeholders.
• Effective presenting skills proven track record by creating executive summaries for steering committees and executive leadership.

TECHNICAL AREAS:

Jira, ZenDesk, SharePoint Management, MS Project, MS Visio, Office 365, Confluence, Salesforce, Clarity, MatLab, IBM RPS, IBM RTC, Tableau, Microsoft Azure Directory.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager/Scrum Master

Responsibilities:

• Worked with Senior PM and Engineering Manager to help drive a leading revenue generating program ($5M) through completion.
• Support the team to ensure that all necessary follow up and action items are completed to ensure milestones are achieved and the project stays on track.
• Serve as the Scrum Master for the current Agile team, assisting with project milestones, addressing bottlenecks, and communicating status at the ART Sync meetings.
• Assist the PMO by working alongside global team members in launch of new products and supporting the healthcare demand.
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Work closely with cross functional teams, vendors and Program Managers to identify any potential risks to projects, address and escalate when necessary.
• Coordinate internal resources along with the third-party vendors for the successful execution of projects.
• Create and maintain comprehensive project documentation on Confluence.
• Co-ordinate with Quality & Regulatory teams, Developers, Manufacturing teams and Admins to ensure accurate, configuration of compliance requirements per industry standards.
• Create and track project plan on JIRA. Use JIRA project plan to track backlog prioritization, track burn down and burn up metrics, team velocity, and Defect Management strategy.

Confidential

IT Project Manager/Scrum Master

Responsibilities:

• Coordinated development and implementation of AML application for financial clients within 3 months.
• Lead the project to ensure that transactions were secure, which allowed smooth transactions and saved the company $2million annually.
• Served as Scrum Master for the daily standup meetings and worked intensively on Agile based projects.
• Worked with various levels of the organization to gather requirements and develop systematic solutions to improve productivity and efficiency in cross-functional teams’ way of working.
• Managed all 3 rd party vendor and contract relationships with extensive cost take out actions.
• Act as a subject matter expert for Application Software developers, Engineers and compliance teams.
• Follow all projects through the roll out process, ensuring a timely and smooth launch on all regional sites. Ensuring quality control throughout the project life cycle.
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Worked through the full project life cycle, from systems design to development & testing, and through deployment & on-production support.
• Held meetings and JAD sessions with business process owners, SME(subject matter experts) and the marketing team for requirements gathering during the definition stage.
• Created Use Cases, Activity diagram, Class diagrams and workflow process diagram.
• Created technical documents and led power point and VISIO presentations for the development of financial and technical applications for the purpose of the departmental user-base and for audit.

Confidential, Boston, MA

Associate Project Manager (Infrastructure/Software)

Responsibilities:

• Identified and recovered $500K project insights by implementing new process for system improvements.
• Led a $1M project that involved creating a custom LMS software, making smooth data and content access for students, faculty, staff and support teams worldwide.
• Coordinated data migration activity from third party platform to the cloud by ensuring all the requirements were met and data was successfully moved.
• Worked with external vendors to assist in the implementation of infrastructure implementation and upgrade; assisting with troubleshooting, perform testing and enhancement of technology for the school.
• Installed and build servers, configure hardware, peripheral settings, directories and storage in accordance with standards. Perform backups using Backup Exec
• Created and maintained Salesforce records for all student data, profile creations.
• Successfully implemented infrastructure refresh of local campus technology, network and AV upgrade. This refresh included installation of security applications to secure campus technology.
• Created 'Use case diagrams', 'Sequence diagram', and 'Activity diagrams' after accessing the scope of the Project and understanding the business processes.
• Conducted User Acceptance Testing (UAT) with the stakeholders and business users, fixed the discovered errors.

Confidential

Project Coordinator

Responsibilities:

• Analyzed the data flow of 100 resources and created weekly reports to provide status updates of actual hours worked vs forecasted hours worked.
• Led weekly Debrief sessions to evaluate team’s “s” and “Open Items” on JIRA.
• Gathered feedback, performed in-depth analysis for better customer satisfaction and quality of product/service to improve business operations through qualitative analysis.
• Tracked project status and provided status updates to team leads and management.
• Standardized project delivery tools and processes with SDLC implementation, improving the efficiency of project delivery of IT solutions by 30%.

Confidential

Project Administrator Intern

Responsibilities:

• Preparing Project Initiation documentation, dashboards, reports and questions for all JIRA related services.
• Optimized dated inefficiencies by identifying and proposing key methods to automate processes
• Designed meeting agendas and take minutes at Technical core team meetings and publish meeting results.
• Produced project status reports, managed the team and resolved day-to-day issues with an emphasis on SDLC.