SUMMARY:

An accomplished technical manager with more than 15 years success in the area of project/program management, client relations, sales, consulting, operations and research and development. Acknowledged for “Outstanding Individual Effort” as well as the ability to build and manage effective teams. Resourceful problem - solver with excellent communication skills and an impressive record of success where others have failed.

PROFESSIONAL STRENGTHS:

Project/Program Management

Product Development

Software Implementation

Client / Server Implementations

Contract Negotiations

Process / Risk Management

Software Dev Life Cycle

Data Mining / Warehousing

Sales / CRM / Work Flows

Process & Strategic Planning

OSS System Integration

Proposals & Presentations

TECHNICAL SKILLS:

Skills / Background in: MS Project. Knowledgent, Veritas, Vetria, Genesis, Windows, NT, UNIX, Solaris, Oracle, Versant, Metasolv, EDI, Visio, XML, MS Project, Project Server, Clarity, Clarify, MS Office Seibel 7.0, IEX Totalview, Lotus Notes, SharePort, SharePoint, Remedy, CRTool, Frame Relay, SONET, and ATM transport system / networks,. Familiar with the following standards ISO 9000, TL 9000, Bellcore (LSOG, ASOG), SDLC Methods & Procedures. ITIL, RUP & PMI/PMP PIMBOK Project Management Methods and Procedures, Call Center operations, CRM and ERP Arch and Theory. Data Warehousing & Data Mining.

EMPLOYMENT HISTORY:

Confidential

Release Manager

Responsibilities:

• Support and preparation of Confidential & Confidential IT Releases. Oversee/manage 50 impacted applications, Updating and managing SharePoint.
• Multiple Project Dashboard (MPD), and Prism applications. Manage pre and post deployment milestones/tasks, Update and maintain existing training materials (ppt).
• Manage / Oversee Risk Mitigation and CRToll (Change Mgt ) application.

Confidential

Sr. Project Manager

Responsibilities:

• Sustainment / Infrastructure PM. Managing upgrades and health and welfare changes to existing DB and Data Ware housing Applications.
• Managed Application Release - SDLC, Upgrade HW and SW on all environments (Production, iLab / Staging, Test, Development.
• Managed large Infrastructure Projects.
• Managed all SW (Custom & COTS) and HW Testing in Data Centers.
• Creation of all required documentation, Business Objects upgrade to 3.1.3.1/3.2.

Confidential

Sr. Project Manager

Responsibilities:

• Managed Application Release - SDLC, Deployment in all environments (Production, iLab / Staging, Test, Development).
• Managed large Infrastructure Project.
• Managed all SW and HW Testing in Data Centers. Creation of all required documentation,, Oracle Upgrades, Disaster Recovery Certification Projects: Planning- Geographic & Network Diversity, Build and Test DR Site back ups Confidential new locations
• Insure Firewall integrity, Outside application dependency, Actual cutover from Production environments to DR Back Up environments, Working with & managing Data Center HW * SW Deployments, 3rd Party Vendors through the Quote and Ordering processes to delivery including Labor LOE’s and HW costs (Budgets). Exec Director project reporting
• Managed teams from 2 to 13 during this time.
• Trained / mentored new PMs on project delivery expectations

Confidential

PMO Director - Core Service

Responsibilities:

• Build PMO from ground up and all that entails, Process and methodology construction, Organization interfaces and strategy building, Creation of all new project documentation from CM to Project work flows, Schedules and plans (SDLC).
• Oversee large programs to roll technical responsibility from Business units to centralize control in the Core Services organization.
• Manage team of developers, steering committee, and stake holders to insure release windows are met. C-Level Reporting
• Managed teams from 2 to 6 during this time

Confidential

UAT Portal Project Manager

Responsibilities:

• Oversee the User Acceptance testing and Production Roll Out of Confidential OnLine Portal upgrades (the final phases of the SDLC).
• Creation of User Acceptance Plan, Include Scope concept review, Tester Training, Oversee creation of test plans and testing data. UAT Kick Off, Confidential . Oversee testing, Daily Status calls with testers, developers, and Key Stake Holders, Managed testing team of 5-8 testers.
• Managed project/s via Clarity.
• Web Portal Upgrades, eLearning and Certification Application upgrades and PMO process restructuring.

Confidential

Application Deployment Project Manager

Responsibilities:

• Oversee the deployment of new software applications and upgrades to existing Client /Server applications.
• Creation of standard PMO documents (Project plan & schedules, various Client assessments and roles and responsibility documentation).
• Manage actual deployment of applications and oversee the Development code delivery to System Test and User training of said software applications.
• Current Projects: Call center deployment and training of IEX CIT and Totalview Server applications as well as deployment of Client Avaya CM6 hardware (ACD).
• Knowledgent application deployment and training for ACT.
• Upgrade project for Web Self Service “Contact Us” Response Email and IM applications.
• This email software is OTS Genesys 6.5 upgrade to 7.0. Managed team from 3 to 14 people,

Confidential

Program Manager Service Delivery

Responsibilities:

• Monitor all orders coming into organization.
• Work with Sr. Management for creation of Organizational Reports.
• Utilized Clarity to track/manage issues/tasks.
• Work directly with customers to manage current needs and direction. Work with management to bench mark profitability margins and ability to plan new opportunities.
• Provide Daily/Weekly status reports for Customer and Management.
• Build successful relationships and work closely with all internal groups that are involved in the delivery of service to my customer.
• Define Method and Process re-engineering to keep ahead of customer needs.
• Update current service delivery process to manage customer more efficiently and effectively.
• Create Project specific Documentation and schedule and hold technical/administrative status meeting with Business Owners and clients.

Confidential

Technical Project Manager (Ciber Consultant)

Responsibilities:

• Method, Process work flow re-engineering, Manage Client/Server Software Development Life-cycle, Engage and Team with internal and external groups/Organizations for Project support,
• Create Project specific Documentation (WBS) and schedule and hold technical/administrative status meetings with Business Owners and clients, CLEC/ILEC Engineering, and Provisioning.
• Managed Development Life-cycle (Requirements Gathering, Design / Coding & UT, ST, UAT/CAT, Production - SDLC).
• Managed teams from 3 to 10 people. Manage Program Level process engineering.
• Work with Unit/System Test as well as Customer test leads to construct Test Plans/Data, and monitor testing of new system deployments.

Confidential

Provisioning Engineer (Consultant)

Responsibilities:

• CLEC/ILEC Engineering, Provisioning, and Service Activation
• Design of DS1, DS3, and OCn Hub to Point, point to point.
• Help to establish Organizational procedural flows
• Working knowledge and complete understanding with Southwestern Confidential Trading/Business policies and procedures
• Used Clarity to organize, plan, and deploy minor projects.

Confidential

Director of Customer Implementation and Training

Responsibilities:

• Responsible for daily organization duties for the Field Engineering and Training departments.
• Created budget and managed payroll, including salary and bonuses, for a staff of 30. *Managed Organizational and Customer Executive Escalation POC
• Maintained P&L for Customer Implementation and Training departments.
• Worked closely with other internal organizations/departments for planning and implementation of corporate strategies, On Team that help to managed Metasolv partnership and release functionality
• Cross trained / mentored new PMs and Engineers on expectations.
• Created and implemented various SDLC processes, procedures, and flows for Customer GUI and Server Implementation and Training.
• Process Engineering from departmental to project level.

Sr. Program Manager

Confidential

Responsibilities:

• Created policies and procedures / process flows to manage Third party vendors and consultant efforts when required for ease of implementation.
• Creation of/ongoing organizational process engineering.
• Responsible for PMO workload distribution and executive revenue forecast reporting.
• Responsible for PMO Pre & Post Sales Duties.
• Heavily involved in hiring, mentoring & training of new PM’s in the PMO, SI partnership coordination
• Managed Server-Client software implementation with activities such as Pre-installation environment check, installation of hardware and software, and “Black Box” product functionality verification. Manage scheduled and unscheduled project tasks.
• Oversee OMS integration testing, ILEC/DLEC/CLEC certification testing and Product acceptance.
• Meet with SLDC Departmental Heads, for planning/allocation of. Strategy, Resource Availability, and Priority Meetings.
• Responsible for over $13.5M worth of revenue.
• PMO Liaison to the IT, Development, QA, Field Engineering, and Training organizations to manage corporate to departmental directives
• Managed teams of 2 to 7 people.

Program Manager

Confidential

Responsibilities:

• Supported Sales by attending Presales meetings with potential customers to help potential customer understand our current delivery and test process.
• Work with existing customers to find other avenues of revenue.
• Schedule training for all assigned customers and insure pertinent documentation is provided.
• Tracked/Managed milestones / issue via Clarity, Identify customer technical and administrative weakness and provide written proposal and suggestion or solution for resolution.
• Manage customer Client/Server implementations/deployments,. Manage deployment schedules and teams from 2 to 7 internal resources,.
• Work closely with other departments / organizations to create elegant product delivery process
• Manage communications between Confidential SMEs to address Customers technical and ILEC negotiation questions and concerns.
• Cross trained / mentored new PM in current roles, Responsible for $9.6M worth of revenue customer revenue.
• PMO Implementation / Deployment M&P Presentations to Internal Exec’s and Customers.