Team Lead Resume

SUMMARY

Senior experienced program manager wif comprehensive skillset in streaming operations and maintaining schedules wif teh professional control on teh resources, scope and cost to ensure maximum customer satisfaction and business return wif Lean 6Sigma and ITIL, Agile and PMP. Expertise in coaching and coordinating diverse teams, to complete objectives wif strong client engagement.
Result driven, detail - oriented wif proactive communication and hard-working nature.

PROFESSIONAL EXPERIENCE

Team Lead

Confidential

Responsibilities:

Worked as COO to lead PMO, Product and Project Delivery teams’ closely working together to deliver projects on-time, on-quality. Coach teams to practice Agile, and ITIL in teh daily work, successfully build up teh brand-new SAAS product team from end to end.
Moved to Confidential, Confidential in Feb. 2018, and developing teh business opportunities in Confidential, especially in Confidential Confidential .

Sr. Manager Technical Support

Confidential

Responsibilities:

Worked as technical support senior manager to lead Greater Confidential 100+ FTE Technical support team members working on proactive technical support service to relentlessly follow up field technical issues by teamwork, consistently drive modality performance improvement by promoting best practice, and comprehensively enhance team management capacity to embrace teh challenges andlead change;
Lead Confidential & Confidential to leverage technical related resources and implement strategic projects to enhance Greater Confidential technical support delivery capacity in innovation and productivity, teh best practice project - Confidential Remote Service Platform, which gained Philips Global BIC CEO, phase 1 in teh past 2 years, invest 5M EUR and 20 FTEs to develop and deployment teh Greater Confidential Healthcare Remote Service infrastructure, systems, operations in 300% ROI which in teh continuing development.

IT Analyst and Project Leader

Confidential

Responsibilities:

Worked in GE Healthcare Confidential IT organization wif diverse roles and responsibilities closely wif business teams to optimize teh process, IT infrastructure, and strategic platforms to pursuit teh performance excellence.
Grew into teh international team leader wif demonstrating teh leadership in teh cross-function, cross-region global teams IT program and project team over more 50+ FTEs located in Confidential, Confidential, Confidential and Confidential, deeply drive teh IT project management from both strategic thinking and daily operation.
Lead teh team become teh global mobile CoE partner in Confidential to become teh pioneer in mobile solution for field service management from 2009, and successfully extend it into customer- hospitals daily operation for mobile nurse, mobile doctor and mobile medical asset management by 400%+ ROI in teh productivity and business growth wif exciting customer experience, highest customer satisfaction.

Software Engineer

Confidential

Responsibilities:

Worked as teh software engineer, and hence as IT Leader to implement IT Projects