SUMMARY:

The objective is to gain a full time Telecommunications/IT Project Management position in the Washington DC area to challenge and also continue develop my technical skills, as the world of IT/ Telecommunications continues to change, Ideally I would like to enhance my PMP (Project Management Professional) skills with a position with cutting edge technology with Cisco Call Manager plus Security and other related Cisco Platforms and continue to grow with new and exciting Projects focused around SaaS and emerging technologies. I Also have a short goal of obtaining my PMP and CCNA within the next 12 months to capitalize on the vast OJT I have in the Telecommunications field. I have over 22 years in IT and IT Related Business.

TECHNICAL SKILLS

• Sales Engineering & Project Management & ITIL experienced in Nortel VoIP, engineering, implementation and operations among several other top vendors. Network Infrastructure protocols, SIP
• Proficient with Microsoft Project, Visio and the Microsoft Suite of tools.
• Persuasive speaker, team player, clear and concise communicator and a natural leader with great customer facing skills. Ability to secure positive position with clients/ to ensure future projects. Skilled at setting client expectations to bring projects to amicable close.
• Audio Visual Equipment, Nice Recording, Cisco - MPLS w/ RSVP-TE, BGP, / UC, Unity, Share Point user, AMX
• Engineering using Meridian “Configuration” to plan and cost PBX configurations and upgrades IP Telephony and Ethernet protocols
• Specializing in TDM to VoIP Migrations (Gathering customer requirements and inventory to assist in complete migrations)
• Experience in site surveys, cost analysis, budget management and technical writing for preparing proposals.
• Coordinating telecom related project plans and white papers with associated R&D.
• Excellent interpersonal skills. Quick to establish productive and profitable relationships with others. Proficient in oral and written communication. Engages in effective listening to determine the needs of others.
• Strong analytical skills. Creative in resolving problems within ITIL framework and addressing issues over the phone (Help Desk tier I II III) MAC-D, Remedy ticketing systems, UC Service Desk Strong Knowledge of ACD, IVR, CTI, Applications and COTS Products.
• Fast learner who quickly acquires and applies new professional knowledge and skills.
• Adaptable to challenges under contrasting working environment and time constraints.
• Project Manager that can Bring projects from behind schedule to a successful close, and salvage the relationship between client and service provider. Strong Problem solving skills and able to communicate on the Director level about director level issues. Excellent presentation skills
• Strong experience in working on worldwide projects, Change Management Control and dealing with clients in the Europe, Asia PAC, Middle East.
• Very strong Hands on Experience all types of Data Center equipment and protocols. Racking and stacking, asset management, minor script installation, Power, data equipment layout MPLS circuits for Campus Environments. Provisioning
• Strong Crisis management skills, has been able to regain customers trust and close projects
• Vendor liaison / Understanding Cost / Time / Quality impact on projects as well as programs.
• Very focused in adopting the ITIL framework as it relates to IT Service Management
• Conducted Presentations for Voice and Data platforms for for proposals and clients.

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Responsible for business development and recruiting, daily duties included but not limited to making 50 to 70 marketing and sales calls and 25 - 30 recruiting calls.
• Building relationships with potential clients and placing fee eligible candidates in position with clients current openings.
• Mentoring Candidates through the job seeking process and positioning them for success within the clients organization.
• Also responsible for collections as it relates to client fees and making collection calls for timely payments and setting expectations for business needs.

Confidential

Responsibilities:

• Project Manager/Sales Engineer with a focus on Nortel TDM/Legacy PBX to VoIP Migrations and Deployments, gathering requirements for upgrades for Nortel to Cisco UCS and UCM implementations.
• Data Center Project Management with a strong background in Sales Engineering, proposal response, technical writing, site surveys, structured cabling (copper & fiber build out) data center, asset management and inventory installation and configuration and troubleshooting.
• Worked on large scale deployments and Upgrades of Legacy systems and Migrations to VoIP solutions.
• Operations Manager to Remote installations to Data center colocation.
• Strong Customer Relation skills and Problem solving skills in times of crisis, able to manage Multiple projects and a willingness to travel to CONUS and OCONUS locations for extended periods.
• Using Nortel Networks NNEC to configure solutions, labor estimates for government customers providing BOM, for COTS products
• Managed a team of 6 on Data Center installations at various Verizon premium data centers, Vendor Management, Equipment Ordering/ Tracking/ Cost Estimates, Cisco/EMC/PIX/BlueCoat/ UC Experience UCCX

Consultant

Responsibilities:

• Verizon FNS, Arlington VA) - Present - Carrier-grade VoIP systems pre sales engineering/ Project Management
• Dyn Confidential Information Systems (Monitoring 250 PBX/Voice Mail/ Conference Bridge, locations across the us Remedy ticketing and clearing remote troubles per SLA requirements
• System Design & (SDT Telecom) Hands on installation and trouble shooting of Nortel PBX systems
• Verizon - VoIP conversions and integration efforts
• Care First Blue Cross Blue Shield - VoIP migration
• SM Consulting

Confidential

Responsibilities:

• Verizon FNS, Arlington VA) Nortel Carrier-grade VoIP systems pre sales engineering
• Dyn Confidential Information Systems
• System Design & (SDT Telecom)
• Verizon - Nortel VoIP conversions and integration efforts
• Care First Blue Cross Blue Shield - Nortel VoIP migration
• SM Consulting

AREA SYSTEMS ENGINEER Team Lead

Confidential

Responsibilities:

• Upgrade Meridian PBX’s and all associated equipment, Nortel VoIP Network assessments
• Project Managed teams that installed Maintained and upgrade all Cypress associated equipment, Nortel PBXs, Cisco switches and routers, Cable TV equipment (Direct TV). All project closed within Budget and completed prior to scheduled close dates.
• Coordinated installations of Data Center DS3 circuits, T1 Circuits, main point of contact for all Confidential locations for Internet service, (Net rail). Set up all Point to point configuration for networking PBX’s.
• Maintained all remote monitoring alarming devices (Net guardian, SEB, Poll safe).
• Set up mini LAN/WAN for small business via fiber connectivity, ran terminated and tested fiber connections, transceivers, and switches.
• Supported sales team in implementing internet sales, voice services and cable TV (direct TV).