PROFESSIONAL SUMMARY:

PROGRAM MANAGEMENT | software DEVELOPMENT | ORGANIZATIONAL leadership br0ken Certified scrum product owner with 7 years of experience in successfully leading the design and development of software applications with focus on providing user intuitive solutions. Experienced in creating mobile or web applications using HTML5, CSS3, JavaScript, React, Android - Java and SQL. Played key role in the launch of 3 products & rolled out features that saved more than $1.2 million. Led international production team that released software with 96% accuracy, increased revenue by 6% & had 98% on time delivery rate.Demonstrated negotiation skills by influencing management to build mobile API for patient portal.

CORE COMPETENCIES AND STRENGTHS:

• Great experience in working on projects from conception to launch encompassing every aspect of SDLC ranging from understanding business needs to breaking epics into user stories to creating technical documentation for implementation to presenting the completed work to stakeholders& approving release notes
• All round experience including working as a software developer where responsibilities ranged from understanding business requirements to crafting solutions to presenting prototypes to stakeholders to assisting software testers in writing test cases
• Comprehensive domain knowledge of pharmacy industry, patient data management (HIPAA), insurance claims and healthcare
• Ability to prioritize among competing priorities, negotiate with stakeholders and management, work in collaboration in a cross functional co-located team as well as offshore teams and to meet deadlines on time with expected quality
• Well conversantwith Agile/Scrum/Waterfall methodologies.Experienced in leading sprint backlog, sprint planning, kick-off, daily stand up and sprint retrospectives meetings
• Strong knowledge of creating database schema and writing database queries
• Proficient in analyzing and creating Use Case Scenarios, Use case Diagrams, Activity Diagrams, Sequence Diagrams and Business Flow Diagrams using MS Visio
• Experienced in conducting Gap Analysis, Impact analysis, ROI analysis, SWOT analysis and Cost benefit analysis and eliciting high-level business requirements
• Possess very good understanding ofdata structures, client-server communication and object-oriented design
• Demonstrated web development skills by creating front-end of the application using HTML5, CSS3, JavaScript, Bootstrap, React and AngularJs
• Proven ability to introduce & follow through on implementing new business processes to improve productivity

TECHNICAL SKILLS:

Skills: HTML5, Angular4, CSS3, Bootstrap, JavaScript, Java,JIRA, Rally, Visio, Invision, Trello, Balsamic

EXPERIENCE:

Technical Program Manager/Software Design Analyst

Confidential, Dallas, TX

Responsibilities:

• Modified defect management process resulting in 24% increase in productivity & revenue by 6% respectively. Identified the reasons for lost opportunities in providing bug fixes to customers on time and developed a new business process by creating a new template for defect reporting. Worked with management to roll out a pilot project and identified KPI’s for team performance as well as rate of bug fixing and bug re-open rate to find out the efficacy of this new business process
• Increased customer’s market share and profitability by $1.2 million by rolling out a feature that provided optimum resource utilization, effective task allocation, lower operational costs & automation of user intensive manual tasks. The said feature allowed pharmacies to share the workload by offloading to less busy pharmacies. Implementing this involved developing a user intuitive solution that would allow different pharmacies to communicate with each other through a central system. The work involved creating locking mechanism on the tasks, interface for tracking the progress on the tasks and a platform to update stores with the latest state of the offloaded task. A web application was created for broadcasting the tasks that require offsite help, to view the current state of the task and to run reports
• Carried out digital transformation by aggregating controlled substance data into central repository & replaced manual logging with automated solution thus leading to lower penalty costs incurred by pharmacies. Led the development of angular 4 based web interface to view the data and generate reports required for inventory tracking as well as for state & federal audits
• Identified new revenue opportunity & acquired new customers by launching mobile API that led to 3% increase in the revenue
• Launched web application for call center that reduced support representative’s service time by 80%. This was achieved by interfacing with the central database. The UI elements on the web application were finalized by undertaking stakeholder interviews and identifying the minimum critical information required to get the necessary information in the fastest way possible
• Designed a smart copy calculator for insurance claims that lowered copay for patients in 18% of submitted claims. This effort required in-depth knowledge of how insurance claims are processed and how can they be automatically reversed and logged so as to provide the least copay to the patients
• Developed an interface with the point of sale system to integrate and accept credit card payment at POS terminal
• Designed a completely new interface for electronic prescriptions that allowed doctors to send electronic prescription directly to the pharmacy. Building the new interface involved analyzing NCPDP’s XSD’s to create database schema. Identified all the elements that will be sent by the doctor through an XML file. Created new database tables and corresponding columns and linked them for better performance and relationship. Designed the end to end functionality encompassing the different flows of the application such as system behavior in case of a new prescription from the doctor, refill request sent by the patient or pharmacy, rejection scenario - doctor rejected the refill request and communication failures
• Communicated with internal/external stakeholders to determine specific requirements and expectations; managed client expectations as an indicator of quality
• Provided technical designs to engineering teams to aid in feature development; reviewed and approved test plans for quality control (QC)
• Accomplished analysis on telemetry data & made product leaner by analysis & removed low importance features
• Developed mockups using Balsamic for call center web application and windows-based kiosk application
• Worked with product owners, enterprise customers and other stakeholders to understand the need for requirements & the business impact prior to breaking epics into user stories with the appropriate acceptance criteria.
• Carried out scrum responsibilities by conducting standup calls, tracking sprint performance, team capacity &by resolving team’s impediments to ensure on-time delivery
• Created web UI elements using React, HTML5 and CSS3.
• Mentored new recruits about best practices of program management and feature development
• Capability to convince the management
• Ability to clearly see a new business opportunity and act on it in a timely manner
• Created and managed the estimates, project plan, project schedule, resource allocation and expenses to ensure that targets were reached on time with best quality
• Spearheaded large-scale program management ranging including agile project management, enterprise program governance, risk management, outsourcing/insourcing, & offshore/onshore development models
• Directed technology planning and direction, strategy development, leadership and implementation, business and operational transformation execution, business solution delivery, and business development
• Led C-Level and executive reporting and management, business case development, business unit management, senior stakeholder management and engagement meetings

Software Engineer-Technical Consultant

Confidential, Dallas, TX

Responsibilities:

• Carried out digital transformation by automating the way in which NPPI (non-public rmation) was masked by the system.
• Created an intuitive UI for web application that enabled admin to access the recorded phone conversations
• Developed a user intuitive database web application that provided easy to use interface for fetching DB information. The application was created using HTML5, CSS3, Bootstrap and JavaScript
• Analyzed data and identified bottlenecks in the app & recommended changes that improved application performance through database tuning
• Created responsive pages and made the website user-friendly.
• Attended meetings with UX team to discuss shortcomings, suggestions, limitations of framework and technical glitches for the given wireframes.
• Maintained Cross Browser compatibility & implement Responsive Web Design using Bootstrap, custom media queries, with brand appropriate styles, colors, animations and font icons etc.
• Used jQuery plugins for Drag-and-Drop, Widgets, Menus, User Interface and Forms.
• Expertise in Client Side designing and validations using HTML, DHTML, and JavaScript.
• Supervised and worked closely with data coordinators, and other team members to provide technical support and end user on the developed applications.
• Created & published functional requirements, screen prototypes on portal for access by all project participants
• Assisted project manager and product owner to track and improve efficiency and Team Velocity using Sprint Burn-Down Chart and Product Burn-Down Chart, Work Breakdown Structure and Milestones List.
• Assisted QA department to write and execute Test plans and Test Cases; and workedon UAT.

Software Developer

Confidential, San Diego, CA

Responsibilities:

• Developed Androidmobile app prototype with augmented reality and geo fencing that increased app usage by 35%
• Utilized Metaiosdk for creating and displaying augmented reality characters
• Used Bazaar Voice API to get data about the customer ratings and reviews on various Confidential products
• Integrated a barcode and QR code scanner that scanned Confidential products and triggered the augmented reality effect
• Linked the location data of Confidential stores with user’s current location to alert the user about a nearby Confidential store thereby increasing the app usage
• Used Robotium to test the mobile application
• Actively worked on fixing the identified bugs
• Stepped up to assume the responsibilities of program manager by understanding the business needs, by prioritizing the requirements, exploring open source API’s and developing code in house while managing the prototype from conception to launch to ensure it met stakeholder’s expectations and the strict delivery timelines
• Assisted the program manager by splitting epics into manageable user stories with relevant detailed information, recommendation on the proposed acceptance criteria, effort estimation and expected code delivery date
• Helped in the creation of Test Cases, Test Plans, Test Scenarios and created forward and backward Traceability Matrices. Conducted User Acceptance (UAT) and actively participated and facilitated testing of the system during Smoke Testing, Black Box Testing and Regression Testing.

Software Developer Intern

Confidential, Green River, WY

Responsibilities:

• Played a key role in the development of backend of Uber like application in Java for passenger scheduling system and efficient route planning that resulted in minimizing the number of buses and delays by 30% with a standard deviation of 4.12
• Designed the system using custom variation of nearest neighbor algorithm, geographical boundaries, max on-board time and Google maps
• Developed an Android app that monitored driver’s current location and relayed that to the server to use that data for identifying the proximity of a pool of drivers to the customer seeking ride

Software Developer Intern

Confidential

Responsibilities:

• Developed a web application using HTML, CSS and Javascript
• Created kickstart files on Ubuntu for automated installation of software products
• Prepared business requirement documents and UML diagrams
• Led a team of four people and met the deadline on time with high quality