SUMMARY:

• Experienced IT project manager offering 20+ years of success gained through leading all phases of diverse technology projects
• Good knowledge of PMBOK and BABOK guides and procedures, Agile manifesto, SAFe 5.0 and LEAN principles.
• Excellent MOBILE application development, E - COMMERCE, SDLC Project experiences.
• Business strategist - Proven efficiency in planning and managing multi-million dollar projects in aligning business goals with technology solutions to drive process improvements, delivered analysis on competitive advantages and bottom-line gains.
• Excellent communicator - Leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
• Expert in Agile (Scrum) and Waterfall project management methodologies
• Able to manage large project teams and known for high-quality deliverables that meet targeted timelines and budgets with effective scope control.
• Delivered value-added solutions on time, on budget, and within scope.
• Led teams across broad technical and business disciplines. Efficiently managed teams to set focus on the business objectives and tracked progress to ensure that the project milestones were met.
• Analyzed, defined and implemented business process changes to achieve both the business and IT goals.
• Honored with ‘Certificates of Excellence’ for implementing eCommerce solutions (launching online store within 7 weeks) by Confidential & Confidential .
• Fueled significant expansion in market share and contributed to project growth by spearheading the planning and implementation of solutions through excellent analysis and requirements gathering methodologies.
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
• Adopted agile, waterfall and hybrid (water-scrum-fall) approaches depending on project specifics and client goals, created detailed project roadmaps, plans, schedules, and work breakdown structures.
• Developed project documentations and trained users on solution implementations.

AREAS OF EXPERTISE:

• Project / Program Management
• Scaled Agile Framework (SAFe) methodology
• DevOps Service Delivery (CI/CD)
• Mobile Application Development Projects
• Software Development Life Cycle (SDLC)
• Production Deployments (Release Management)
• Application Lifecycle Management (ALM)
• Process Analysis and Improvement
• IT Strategy and Planning
• IT Governance
• Business Process / Workflow Management (BPM)
• Content Management (CMS)
• Resource Management
• Systems Development
• System Migrations / Integrations
• Enterprise-wide Implementations (Web portal redesigns, B2B & B2C eCommerce - Online shopping cart implementations, Salesforce.com (CRM) integration projects)
• IT Project Lifecycle
• Requirements gathering and Analysis
• Business / Systems Analysis
• Scope control
• Change Management
• Writing User stories
• Agile (SCRUM ceremonies) - Prioritization (grooming sessions) / Planning / Review / Sprint Retrospect meetings
• Business and Functional requirements documentation
• ROI Analysis
• Project Scheduling
• Budgeting & Forecasting
• Testing / QA / Rollout / Support
• Value-Added Leadership
• Collaboration and Coordination
• Cross-Functional Supervision
• Team Building & Mentoring
• Customer Training
• Client Relations & Presentations
• Business & IT Planning
• Stakeholder Management
• Quality Management
• Vendor Management
• Distributed (offshore/onshore) Team Management
• Issues and Risks Management

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Project/ pROGRAM Manager

Responsibilities:

• Effectively managed End to End platform solution for Confidential & Confidential client (following Agile (Scrum) methodology) from scope to delivery via multiple projects (budgets up to 1.5M) covering various sub-programs, business initiatives and platform enhancements.
• Proactively managed risks / dependencies and ensured on time release of project deliverables.
• Aligned platform scope delivery with Confidential & Confidential ’s Integrated Cloud (AIC) builds and raised formal jeopardies for leadership’s attention.
• Effectively coordinated with agile teams (internal and external) to ensure Continuous Integration (CI) and Continuous Deployment (CD) are practiced for a smooth release.

Confidential, Seattle, WA

Project Manager

Responsibilities:

• Led planning, implementation and on time delivery of software deliverables coordinating with both internal and external (customer/cross-functional) teams.
• Diligently tracked requirements and ensured that all the details of the change requests on mobile cloud platform upgrades were explicated and agreed by the stakeholders before implementation.
• Provided timely project updates and regular (weekly and monthly reports) platform metrics to the project teams and management, assessing risks/issues/impediments/resource shortages.
• Closely monitored and reported subscriber growth on the platform for revenue tracking and realization.

Confidential, Bellevue, WA

Project Manager

Responsibilities:

• Managed program implementations from SOW sign-offs to production as well as have supported the pre-sales and post-sales customer engagements.
• Provided program level leadership to drive on time delivery of the project deliverables, influenced the client organization, actively involved in the decision making, project coordination, and technical implementations and installations.
• Persistent in ensuring the project deadlines, quality standards, and client expectations were met.
• Effectively coordinated different teams (both internal and client teams)
• Engineering, Mobility, Product Realization, Network, Quality, Design, Tools, and Sales & Marketing to successfully deliver the product deliverables on time and within budget with exceptional quality.

Confidential, Redmond, WA

Senior IT Project Manager ( E-COMMERCE)

Responsibilities:

• Project-managed highly effective project teams (Developers, QAs, Tech Architects, Tech Leads, and BAs) to deliver high customer-valued eCommerce solutions.
• Developed project documentation and trained users on solution implementation.
• Provided superior customer care, analyzed processes, developed project plans, coordinated both offshore and onshore resources, supervised project teams, controlled budgets (up to $1.5M), and managed performance.
• Proactively assessed and reported risks, issues, resource shortages and impediments with possible resolutions / recommendations well ahead of time.

Confidential, Seattle, WA

IT Project Manager

Responsibilities:

• Managed multi-site global team (up to 20) in the web portal development projects and orchestrated complex installations through efficient collaboration and coordination (SCRUM, Prioritization / Planning / Review / Sprint Retrospect meetings) across cross-functional teams that were distributed both onshore and offshore.

Confidential, Bothell, WA

PROJECT / PROGRAM MANAGER

Responsibilities:

• Efficiently managed Business Process Management (BPM) workflows to quickly onboard developers/customers for mobile application development in developer sandbox environments. Followed Agile (Scrum) methodology in achieving the business and IT goals.
• Effectively managed vendor scope, approach, resources, schedule, and technical documentation.
• Provided detailed functional level requirements/user stories upon detailed analysis.
• Actively tracked metrics, performed analysis, prepared reports and provided recommendations as required.