Project Manager Resume

SUMMARY

Broad scoped IT delivery expert with over 15 years experience and a proven ability to execute and manage projects on time and on budget. Recognized for providing high levels of attention, communication, and urgency to meet customer’s needs. Takes ownership of issues and frequently goes beyond the call of duty establishing strong client relationships. .

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

Conduct weekly status meetings with multiple customers to discuss overall status and health of the project
Compile and share weekly budget results, meeting minutes, and overall statistics with all stakeholders
Assist with scheduling technicians for pc refresh and windows imaging upgrades
Facilitate customer contract reviews for consensus during project kickoff meetings

Confidential

Project Manager

Responsibilities:

Stocked sales floor with food, furniture, plastics, and home goods when inventory was running low
Collected guests store pick up orders with not missing mandated under 30 minute SLA
Prepared reports for upper management
Reviewed and analyzed contracts focusing in on reporting due to Evolent Health from vendors
Prepared documents sent over to the State of Florida for contract readiness

Confidential

Project Manager

Responsibilities:

Revenue on accounts ranged from $500,000 to $4,000,000
Worked with multiple IBM customers across the globe over the last four years in retail, consulting, gas and oil, chemicals, telecommunications, and insurance
Created timelines and ensured technical support staff were aware of the key dates for delivery
Updated stakeholders on project status daily
Assisted/managed technical teams(10 + global resources on their boarding/enablement activities)
Worked with technical teams across the globe to assist with issue resolution and problem solving
Managed projects the customer required in CMS (Cloud Managed Services) (MPLS network connections, VPN connections, Internet, adding routes into networks, SAN/NAS storage, AD trust)
Trained colleagues from different geographies on IBM CMS processes and procedures
Experience with waterfall and agile methodologies

Confidential

Solutions Project Manager

Responsibilities:

Coordinated data center server relocations from presales through final delivery at 30% profit margin on average resulting in $500,000 in revenue
Managed a 43 site IBM upgrade program keeping the project on time, within scope, and below budget while averaging 30% profit margin resulting in $500,000 in revenue
Notified delivery resources, vendors, and client with project schedule updates and changes
Assisted Resource Management in the skillset, availability, coordination, tracking, and scheduling of the core delivery resources
Ensured all technical teams providing PCR support understood what action is expected of them and in what timeframe
Ensured technical issues were tracked to closure while providing status updates Monitored financials ensuring PCR did not run over - budget