Corporate Training Manager. Resume

SUMMARY

Senior Leader across the learning digital landscape: L&D, Digital Learning & Technologies, Global Project /Product Mgt., Operations. Entrepreneurial, Influential and Impartial.
Global end - to-end accountability for project/product success leading cross-functional solutions teams in an Agile environment. Set strategy and manage the roadmap for multiple initiatives. Communicate to senior executives on business value and project visibility. Create high quality teams in professional, complex matrix organizations across multiple industries.
Build trust, credibility and forge excellent collaborative relationships (internal and external) across all levels of the organization. Designed and implemented New Hire, Technical, Leadership, Compliance, Product training. Excellent verbal, written and presentation skills.

PROFESSIONAL EXPERIENCE

Confidential

Training Manager.

Responsibilities:

Create training department from scratch. Train employees, partners, and consultants.
Manage all training operations for custom web-based software implementations nationwide; budget, courses, schedules, customization, project planning, timelines, and resources.
Manage administrative, technical writing staff, and software QA process and team.

Confidential

Training Manager

Responsibilities:

Create new training department for 800+ Call Center employees from scratch.
Manage training department, staff, hire, budget, operations, and documentation.
New Hire on-boarding orientation, Products, Systems, Customized and Leadership/Management Training Programs for 100+ corporate leaders/coaching skills.
Managed proprietary software rollout, compliance training, and QA 360° feedbacks.

Confidential

Senior Project Manager / Network Services Manager

Responsibilities:

Rebuild trust for the IT Department; expanded role to manage the Network Team.
Direct major Network/Facility initiatives and daily operations of the network team managing an MS NT network for 400+ users across multiple sites (includes production servers for Fortune 500 automotive clients).
Manage network services team of 11, network administrators, desktop technicians, telecom, Help Desk (employees and contractors), and all projects.
Project plans, budget, proposals, vendor selection, resource management, purchasing.
Managed Facilities Expansion Project to additional site, includes virtual LAN, network expansion, telecom, security, data center.
Manage Automotive Network Exchange (ANX) VPN Internet connection to Fortune 500 automotive client, including Firewall implementation, budget, Network/Internet security.