SUMMARY:

Highly experienced management professional with over 19 years of progression and accomplishments in the IT field with the Confidential and public workforce. Excels in a leadership role to train, direct, and lead staff and technical teams in daily business plans, operations, and protocol. Trained in leading others in the design, implementation, and integration of high - performance technology and security solutions to meet technical and business needs.

WORKING KNOWLEDGE/TECHNICAL PROFICIENCIES:

Systems: Windows, HBSS, LAN’s, WAN’s, UNIX

Hardware: Desktops, laptops, printers

Applications: Active Directory, Veritas, MS Office Suite, MS Project, Office 365, PPM, Share Point

CORE COMPETENCIES:

• Excellent Organization and time management skills
• Excellent oral and written communication skills
• Demonstrates sense of urgency, proven results orientation, initiative and an affinity for producing consistently high - quality work and yield in a manner that exceeds expectations
• Demonstrated ability to work with senior executives and project team members to define and manage the scope, strategy, requirements and implementation of programs and projects
• Able to adapt quickly to change in a fast paced environment
• Flexible, team player, problem assessment, making decisions, shows commitment, Consistent track record of on-time and on-quality delivery.
• Data collection, analysis and management
• Conflict management, and negotiation

PROFESSIONAL EXPERIENCE:

Confidential

IT Program Manager

Responsibilities:

• Worked with Confidential clients to establish and monitor the program’s execution towards milestones, key events, and significant accomplishment criteria.
• Developed and managed processes and procedures for entire program.
• Managed and maintained relationships with third party vendors, stakeholders, project leads and cross functional teams.
• Provided data analysis in order to asses risks and provide mitigation strategies to project leads.
• Developed detailed project schedule, and monitoring expenditures.
• Developed and maintained all required project management artifacts
• Supervised implementation activities, ensuring that project plans and schedules are established and maintained, ensuring that deliverables are completed timely and accurately
• Established project governance, conducting formal presentations, coordinating with all project stakeholders and ensure that appropriate project controls are instituted
• Serving as an IT management liaison to the business client

Confidential

IT Project Manager

Responsibilities:

• Project manager for planning, developing, and delivering a section of the world’s largest private network, to include infrastructure and user migration operations.
• Deliver communication, reporting, and facilitate meetings with multiple-agency stakeholders for daily and weekly infrastructure and transition implementation of up to 18 separate geographic locations.
• Manage software and hardware systems to produce planning, meeting, and operational scheduling, reports, spreadsheets, graphics, training, and technical factors.
• Manage scheduling, communications, reporting, and deliverables for assigned $1.5M project.
• Lead PM role of four projects totaling over $6.2M, managing projects in collateral for 2 months.
• Facilitate meetings and reporting for 6 agencies with over 22 stakeholders, with collateral projects totaling 9 agencies and 76 stakeholders.

Program Coordinator

Confidential

Responsibilities:

• Work alongside IT manager, directors, PM’s, and executives to help them organize, evaluate, and keep track of the various moving pieces and projects within the IT department.
• Develop, process, maintain and deliver all aspects of internal projects Support multiple projects with medium to high complexity
• Work with cross functional project management concepts methods and practices in an agile environment.
• Plan, direct and coordinate activities of multiple projects ranging in value
• Track project deliverables Implement and manage project changes and interventions
• Develop and present reports on project progress
• Define and document business requirements and business processes

Confidential

Help Desk Technician

Responsibilities:

• Provided exemplary support services to the user community with all computer related hardware and software questions and problems.
• Point of contact in the department for the release of Information Technology tips to users Organized departmental information, data, and resources.
• Responsible for keeping executive director of IT informed of tasks, problems and solutions.
• In charge of tracking and implementing critical projects for the department.
• Lead several internal projects from inception to completion.
• Manage vendor relationships including negotiating and controlling contracts
• Define and document business requirements and business processes Document system procedures

Confidential

System Analyst

Responsibilities:

• Provided IT remote support for 15,000 + external and internal users globally.
• Ensured that Confidential has the necessary technical tools to fulfill its mission.
• Primary responsibility is to resolve or facilitate resolution of all incidents, and provide communication between IT solutions and the rest of Solar.

Applications/ Services used: BMC Remedy, HP Open view Service Center, Active DirectoryLotus Notes 8.5, Cisco IP communicator

Confidential

IT Engineer

Responsibilities:

• Seven week training/work internship for Confidential to gain experience and training in Symantec NetBackup to include backups, restores, configuration and troubleshooting.
• Also trained on monitoring the Core services and servers for Confidential and providing alerts for when these services and servers fail, to the appropriate department.

Confidential

Senior IT Manager

Responsibilities:

• Supervised and directed technical, administrative, and customer service staff in daily work functions and routines.
• Interpreted and communicated policies and procedures for uniformity/consistency of operation at all levels.
• Guided and instructed staff in office protocols, resolved customer service issues or disputes, and meet operational goals and objectives.
• Apply performance measurement standards and conduct trainings on business initiatives.
• Review data and generate reports on production, training, and inspections to verify details, monitor work activities, and evaluate overall staff performance.
• Was recognized by company with a designated award that is given only to the most well rounded, motivated, and accomplished personnel.
• Assumed command budget with no direction and produced $10K from a budget that started.
• Managed team of 15 IT personnel who became qualified in job proficiency and grew productivity
• Conducted in-depth training programs to include security procedures for entire command of 100 that resulted in enhanced work efficiency and greater staff productivity which reflected in test scores.

Confidential

NETWORK AND COMPUTER SYSTEMS TECHNICIAN

Responsibilities:

• Serviced and maintained computer networks, hardware/software, and peripheral devices with 6 servers for up to 3,000 end users both onsite and remotely.
• Upgraded software programs as needed and performed all configurations, as well as backup and disaster recovery operations.
• Conducted troubleshooting and problem resolution for any hardware/software, network issues, or system problems.
• Replaced defective components as needed. Configured and maintained email applications and virus protection software.
• Operated master consoles that monitored system performance and coordinated computer network access and usage.
• Spearheaded a ship wide inspection that began at 23% and applied new plans and programs for improvement that raised level to 85%.
• Continuously observed and assessed technical operations for optimal network performance and made adjustments as needed for enhanced IT services and operations.
• Served as valued resource and liaison to staff at all levels on troublesome issues and provided expedient problem resolution with no business disruptions.
• Conducted daily, weekly, monthly backups and kept all records of tape library.
• Implemented an electronic record of tapes to enhance efficiency of tape library.