A very experienced technical analyst whose career spans business and system analysis design development project management training and client support communications and documentation. Businesses supported: Insurance Asset Management Light Industry Small Business Federal and State Environmental Governance.

Recent Technical Tools Summary

• Environments IBM mainframe IBM and HP minicomputers PCs Networks intranets and internet, Microsoft olaptop/deskstop.
• MS Office tools:proficient on MS Word, excel, Powerpoint, Visio, Access, Outlook
• Business process documentation roles Adobe's Robohelp, Word, excel, Visio, Powerpoint.
• Disaster Recovery documentation role Sungard's Living Disaster Recovery Planning System LDRPS , Word, excel, Visio, Powerpoint.

WORK EXPERIENCE

Disaster Recovery Plan Writer, contractor through Synergy Services to Confidential

Contract consultant creating and/or rewriting disaster recovery plans for company applications to be used in worst case disaster scenarios. Consists of a Working with IT experts to determine IT infrastructure and recovery processes in the case of catastrophic failures b Drafting test plans to be used in test environment c participating in tests as liaison between network teams and application teams and documenting results d Compiling data and instructions in a repository Sungard's LDRPS and publishing results e Maintaining/scheduling annual plan reviews, working within application team schedules.

Technical Writing / Communications Specialist, Confidential

Contract consultant creating new, and rewriting existing documentation for two high profile, high pressure, high-volume upgrades to client and financial systems. Completely reformatted and converted hundreds of old documents into new standards. This task entailed interviewing subject matter experts, liaison efforts between vested/interested parties tax, risk, legal, compliance. Also side projects as requested to analyze documentation site layouts, informational documents for client consumption, and business-as-usual documentation. Documentation was developed mainly in Microsoft Word but some was also converted to HTML Wiki intranet sites.

Technical Writing / Communications Specialist, Confidential

• Provided home office associates with procedural and conceptual documents that affect billing and payments. Served as team lead/mentor to a team of twelve authors. Served as liaison between strategic and tactical business writing groups.
• Supported Payment and Claims departments with conceptual procedural keystroke documentation, forms, communications and correspondence. Procedural repository was maintained in Adobe RoboHelp . Internal and external forms were maintained in Adobe Pro . These applications were our major focus for the five years I was at this position.
• Technical writer on long-term special strategic, compliance and regulatory projects as well as smaller business-as-usual projects aimed at improving forms used by field agents and streamlining workflows. Liaison managing draft versions and negotiating agreements between legal and business departments. Received a prestigious Winners Circle award for one high profile project in 2011.
• Designed and developed a MS Access database for the Documentation Communications Team to track and manage work requests from receipt to conclusion. This database was capable of reporting monthly status data, averaging work efforts, graphically displaying resource spreads, forecasting and trends.

Confidential

Contract Project Manager, System Business Analyst

• Contracted to the Environmental Protection Agency EPA to support and maintain a MS Visual Studio interface for State reporting: Responsible for contract finance and status reporting Process analysis of client systems Business process development System design alterations. Documentation per EPA requirements of each software upgrade. Designed XML schemas and authored conformance documents for the EPA air compliance enforcement data stream for this system.
• Designed and managed development of a QA tool for US EPA Region IX to compare local information against Federal data.
• Designed and managed development of a retail application for controlling client order, marketing, mailing, research, and analysis information.
• Year 2000 assessments: Strategies and planning for five Connecticut Department of Health systems. Interviewed system developers Drafted and executed compliance certification test plans Wrote operations non-compliance, remediation and recommendation papers. Authored a summary assessment, remediation, Strategies and Planning document for each. Served as senior lead to less experienced analysts.
• Trouble-shooting: Assisted users of applications developed by DVC.
• Developed test suites to prove proper performance of software, performed stress testing for robust nature to the EPA interface. Reviewed software written for ongoing projects to ensure corporate quality standards.
• User Training Technical Writing State and U.S. EPA personnel responsible for reporting compliance enforcement activities and emission inventories. Co-authored an operations manual defining the interface process between a New York State data system and a U.S. EPA system.

Administrative Management

Co-owner/manager of DVC Contract management marketing proposal writing supervised sub-contractors managed scheduling conflicts oversight of operational needs.