Analyst Resume Profile TX - Hire IT People

SUMMARY OF QUALIFICATION

Strong accomplished experience in Help Desk Support 5 years or more , Telecommunications Engineering, Telecom Analyst and Customer Technical Service. Exceptional knowledge of circuit designing, Telecom Provisioning, Traffic Engineering Analysis. I also have a strong verbal and written communication skills.

CONTRACTING/PERMANENT EXPERIENCE Telecom LD Engineer/Project Management

Confidential

Data Entry experience with BGW/Opt 2 MCI Order System and F E Opt 1 WorldCom Order Systems .
Experience in creating Disco Orders Long Distance Circuits for Cost Savings.
Experience with UNIX and Windows based NETPRO, PC BGW .
Proficient in the ability to create OOSCkt tickets in Enterprise Trouble Management System ETMS .
Responsible for issuing disconnect work orders on Long Distance trunk switch assignments
Experience in utilization of Global Performance Applications and Reporting GPAR
Knowledge of Feature Group D FG-D trunk equal access for telecom carriers and central offices.
Moderate/Expert level knowledge of Microsoft Excel and Sharepoint.
Program manage telecommunications service delivery requirements for Central Office CO locations.
Coordinate of add/change/disconnect for switched and dedicated services for voice circuits.
Network Optimization / Cost Management / Traffic Planning.
Responsible for VZW, LEC and IXC traffic utilizations and facility requirements.
Demonstrate understanding of switch translations and use of the industry LERG to determine routing.
Allocates Circuit Facilities Assignment CFA for various bandwidths.
Strong project management and leadership skills.

Windows IT Help Desk Confidential

Basic knowledge of Outlook and Exchange functionality and configuring mobile email clients.
Understanding of Blackberry, Android, iOS, iPad, Air Cards, Tablets and Windows Mobile versions.
Knowledge of Service Now Help Desk Ticketing System.
Troubleshoot Network connectivity issues Wireless, LAN, Ping, etc .
Troubleshoot local and Network HP, Canon multifunctional printers issues.
Reset Cisco VoIP voicemail passwords utilizing Cisco Unity Call Manager.
Support iPhone and Android mobile devices for corporate email setup.
Working experience with Cisco Web Dialer.
Active Directory password reset, unlock accounts and verify Group Memberships of applications.
Basic Windows Support Install/uninstall apps/drivers, assign admin rights, perform cleanup operations support the networking features, map drives, etc .
Outlook 2010 Client Support Working with profiles, connectivity, etc. .
Troubleshoot Juniper VPN Connectivity Support Lenlinks and SSL for remote home users.
Utilized Bomgar to remotely connect to end-users systems.
Install and update McAfee Antivirus Software.
Request for Comments RFC : protocols, procedures, programs and concepts.

Telecom Technical Analyst / Client Support Associate

Confidential

Performed diagnostics and troubleshooting of system issues, documented help desk tickets Oracle Siebel CRM , Matrix/Remedy, IBM Maximo Enterprise Asset Management

Supply support of voice services for Bank of America for their Avaya PBX/VoIP systems platform.

Technical Assistance Center TAC working closely with Hewlett-Packard technicians.

Responsible for password reset on Avaya, Octel Nortel voice systems Octel 250/350 Aria , Octel 200/300 Serenade , Intuity AUDIX, Nortel CS1000 Call Pilot.

Create numerous NOC alarm trouble tickets for various Servers Gateway platforms Avaya S8700 Series Media Servers, G450, G650, G700 Media Gateways .

PROFESSIONAL EXPERIENCE CONTINUED PAGE 2:

MTE Learner / Light Mobile Equipment Operator Pusher Machine Confidential

Experience training as a Maintenance Technician Electrical MTE Learner .

Coke pushing through Guide Car into Coke Quenching Car.

Pusher is a combination of three machines: a pusher, a leveler, and a door extractor.

Coordinate pushing process with my fellow mobile engineers: Door Machine, Hot Car.

Communicating scheduled coal-charges in the empty ovens with my Larry Car operator.

IT Project Coordinator / Telecommunications Audio Visual Support Confidential

Provide tier 2 tier 3 telecom/network trouble ticket CRM level support for 600 Hotel clients.

PDA/Blackberry 8350i/Curve, 8330/Curve, 9630/Tour etc. and broadband wireless support.

Experience with ordering voice and data networking/broadband circuits DSL, DS3, T1, PRI .

Working knowledge of Voice / Data VLAN Cisco Switches Cisco Catalyst 2960/2950 series .

Mobility/Wireless GSM, LTE, UMTS, HSPA, VoLTE, WiMAX WiFi

Providing support to our Director of Event Technology DETs staff Hotel clients.

Cisco Unified CM Administration web base application Moves, Add Changes.

Working knowledge of Endpoint devices: Cisco third-generation IP Phones 7960G, 7965G etc , Cisco Wireless IP Phones, Cisco IP Communicator.

Associate Project Manager Confidential

Manage 20 to 35 Migration Projects SBC to AT T Platforms for Private Line.

Acting as project liaison for the AT T Account Team and SBC Account Team.

Familiarity with telecom Operations Support System OSS .

Provisioning Engineer/Circuit Design Confidential

Migration of network circuits from SamWare Microsoft Access to MetaSolv/TBS Solution Version 6 .

Familiarity with telecom Operations Support System OSS .

Accountable for design, manage and implement the activities associated with key business functions.

We provide IT Staff Augmentation Services!

Analyst Resume Profile

TX

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship