SUMMARY: Results-oriented professional with proven record of success in customer relations, process improvements, budget/financial management, and managing complex projects. Consistently recognized for exceptional organizational and planning abilities, balanced with excellent interpersonal and people skills, seeks a Project / Program Management, Consulting, PMO Director / Manager / Governance or related position that will utilize my strong leadership, analytical, and communication skills, and allow development of my abilities to their fullest potential.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Project Manager

• Responsibilities include Project Management of highly complex, large-scale, full life-cycle projects utilizing the Project Delivery Life Cycle PDLC as defined by the Project Management Office PMO .
• Manage large Infrastructure Projects and ensure adherence ensure adherence to quality PM standards, governance, and methodologies as defined by the PMO.
• Manage all aspects of project management and project life cycles by effectively initiating, planning, scheduling, controlling, and bringing to closure multiple large, high profile, high priority projects.
• Control and track project performance, time allocations, cost, and quality by constantly evaluating project progress.
• Provide leadership, direction and integrate activities with other departments to ensure successful implementation and support.
• Monitor and report on the status of project efforts via metrics, monthly resource forecasting, monthly executive reporting, issue management and risk prevention/mitigation
• Ensure the project remains focused on key objectives and goals and comply with established methodologies. Develop and manage project expectations ensuring all applicable functional areas are engaged on the project.
• Contribute to the creation of processes that are supportive of a delivery and relationship management organizations by promoting efficient interdepartmental practices.
• Initiate ongoing updates via Clarity to ensure up to date snapshot specific to project health

Confidential

Sr. Project Manager

• Responsibilities include Project Management of highly complex, large-scale, full life-cycle projects. Consistently Ensure that projects meet design specifications and quality standards within time and budget constraints. Work in a highly collaborative team environment.
• Manage large, complex, Infrastructure and Software Development Projects through the entire project management lifecycle initiating through closing based on PMI methodology
• Managed project risks, scope, time, cost, quality, communications, human resources, and change management processes
• Review Contracts which includes validating that Professional and Technology Services are in-line with Scope of Work for respective projects.
• Responsible for technology specific components consistent with the installation and deployment of McKesson solutions into the customer's environment large hospitals throughout the U.S.
• Establish and maintain relationships with key stakeholders which include, executives, external hospital management, and project teams to confirm priorities, requirements and timelines and ensure successful implementations.
• Interface with all areas affected by the project both internal and external and oversee and coordinate resources and services across multiple disciplines and areas
• Manage the integration of vendor tasks HP, IBM, Dell, Citrix , and track and review vendor deliverables.
• Plan and direct schedules as well as manage project forecasts for McKesson Technology Services and ensure alignment with project activities and deliverables.
• Assess project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals
• Manage Client Relationship specific to respective project, and identify potential opportunities for future sales.
• Recommend / take action to direct the analysis of and solution to problems
• Develop and deliver workflow improvements and trainings as needed in cooperation with other team members.
• Consistently take a leadership role to drive continuous improvement of PM methods and tools
• Provide timely responses to inquiries and requests for information and escalate unresolved issues to optimize project objectives.
• Identify issues and develop contingency plans when necessary
• Create and continuously update departmental procedures to improve Project Management related processes.

Confidential

Project Manager

• Planned and Managed multi-million dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gain. Directly responsible for Project Management of the installation, product configuration, product integration, and custom builds of Axway software implementations at customer sites U.S. and International .
• Managed projects specific to B2B Technology around Secure Connectivity and Managed File transfer solutions. This included providing input into the development of SOW's.
• Contributed to the development of Project Management Infrastructure while adhering to existing policies and procedures.
• Provided support to Jr. Project Managers as needed in order to further develop their capabilities. Managed the customer relationship by serving as the Project Manager and Central Point of Contact.
• Managed projects through full software development lifecycle including Requirements, Design, Development, and Testing.
• Used keen business sense to identify trends, needed skills, and business demands in order to predict and fulfill customer needs.
• Worked with virtual teams in the Domestic US and International Countries to ensure technical and strategic feasibility on customer engagements.
• Managed project risks, scope, time, cost, quality, communications and procurement.
• Developed financial/work estimates and tracked budget. Developed monthly Profit/Loss Reports which included forecasts for each respective project.

Confidential

Project Manager/Development Delivery Consultant Senior

• As a member of the Application Systems Management ASM Development Delivery Team, serve as the Project Manager/Technical Lead to deliver solutions. Work closely with the business providing expert technical leadership in multi-faceted projects while utilizing Kaiser's Comprehensive Delivery Process CDP .
• Closely collaborate with business partners, realization team members, vendors and various regional and national IT groups to achieve project deliverables.
• Manage the Translation of given business requirements into functional design specifications and detailed design requirements utilizing SME's technical knowledge of interfaces, database systems, application platforms, and operating systems.
• Develop detailed project plans. Manage the risks and issues affecting projects. Utilize escalation procedures to resolve issues and ensure accountability and follow-up to the issues before they impact timeline and quality of deliverables.
• Complete regular reporting requirements for assigned deliverables. Plan and facilitate meetings.
• Consult with various business divisions pharmacy, radiology to provide guidance regarding ideal solution for various business needs.
• Sarbanes Oxley Remediation GA Region : Managed the remediation of Internal Controls in relation to business and IT processes to ensure Sox Compliance based on National Policy.

Confidential

Senior IT Project Manager

• esponsibilities include facilitating and managing the delivery of technical solutions associated with Cingular's IT operational infrastructure. Acted as the single-point-of contact into operations for the 'Business' and 'IT Development' to serve as the communication facilitator between the different units.
• Managed projects involving various technologies including: Unix,Intel, HP, Sun Solaris, IVR, SQL, WebLogic, TCP/IP, Frame, Oracle DB, Oracle Financials, Business Objects, Data Warehouse, Sybase, Sarbanes Oxley, Wireless, Internet Protocol, DNS, Firewall/Security, DS3, and Storage Area Network SAN .
• Delivered architecture Design Documents and Operations System Implementation Plans.
• Esured that scope and requirements were final and supported business needs.
• Identified and assembled resources for respective deliverables including design, power, cabling, IP assignments, and upgrades, through design and implementation phases of project.
• Initiated kick-off meetings to define team, scope, milestones, and timelines.
• Worked with development and architecture resources to determine hardware and software requirements for each project.
• Tracked metrics internal and external to Cingular to identify potential process improvements
• Coordinated completion of turnover documentation for Enterprise Command Center to ensure proper support is in place for hardware in respective data centers.
• Initiated procurement process for any applicable hardware required to implement respective solution.
• Verified software requirements to ensure proper application support from a licensing perspective.
• Ensured closure of any task or project phase as well as transfer of any relevant documentation to application development.

Confidential

Consultant/Project Manager Significant Assignments:

• included establishing a corporate Project Management Office PMO .
• Responsible for selecting the methodology that best aligns with the mission and vision BellSouth Applied Technologies Project Management Office PMO
• Created and implemented Project Management Office policies and procedures,
• Created and managed project plans SDLC , milestones, and reports using NIKU/ABT Workbench, facilitated meetings, identified resources for all tasks/activities associated with projects
• Prepared status reports, provided coaching and transfer of knowledge to BSAT PMO personnel.
• Maintained BTSI/NSAT Project Management Metrics.
• Managed all aspects of requirements gathering, scheduling and work planning, communications, issue resolution, cost tracking, financial reporting, and change management.
• Provided Technical Support, as required, for the NIKU/ATB Project Management Tool

Provant Project Management Internal Project

Confidential

• Responsibilities included evaluating, selecting, and implementing a tool that would improve registration, scheduling, monitoring, and tracking of training classes for both internal and external students.
• Performed needs assessments
• Performed requirements gathering, project charter development, WBS creation, budget detail resource allocation
• Implemented processes, policies, procedures, and training for all end users.

Confidential

Project Manager

• Responsibilities entailed project management of system build and rollout of Prepaid Platform Wireless and Calling Card from installation/delivery of equipment to customer acceptance.
• Established work plan and staffing for each phase of project, and arranged for assignment of project personnel, vendors, and contract service providers.
• Maintained relationship with external clients after project completion, and tracked/assisted in the resolution of customer escalated issues, primarily related to system outages trouble tickets .
• Conferred with in-house personnel to provide technical advice and to resolve technical issues.

Confidential

Staff Manager Project Lead

• Responsibilities entailed development and implementation of training medium Leader-led, Participant Guides, Technology Based Training TBT working with external consultants, internal product managers, and subject matter experts.
• Responsibilities included program design, planning, budgeting, tracking, and implementation.
• Assisted in ensuring that quality requirements were defined, quality measures were developed, and a quality plan was documented and implemented which included acceptance measures, testing plans, and assessment of customer satisfaction.
• Scheduled courses and instructors balancing availability, logistics, follow-up, and billing.

KNOWLEDGE/SKILLS: Written Verbal Communication Skills, Business and IT Planning, Requirements Analysis, Risk Analysis and Mitigation, Process Improvement, Team Building and Mentoring, Forecasting, Budgeting, Vendor Management, Vendor Selection, Consulting, Program Management, Project Management, PMO Development Process and Methodology , Six Sigma, Microsoft Project, Excel, Word, Visio, NIKU/ABT Workbench, SAP, Lotus Notes, Remedy, CHARM Change Management Application , Kintana, StarTrac, Concur, Epic Ambulatory, Broad Knowledge of HL7, Microsoft SharePoint Server, Caliber RM, Estimate Pro, Clarity