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Program Manager Resume Profile

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  • Eighteen years of experience in Information Technology, and fourteen years in managing enterprise wide, complex, interdepartmental, and global Programs and Projects. Proven track record in completing projects and programs on time on budget, meeting or exceeding business expectations. Extensive knowledge and experience in creating and working in PMO organization. Proficient in leveraging in-house and outsourced resources to maximize business advantage. Experienced in developing corporate wide I.T strategic plan, creating project portfolio in alignment with the strategic plan, and managing project portfolios to their completion.
  • Management experience include in Financial, Health Care, Technological, Pharmaceutical, Insurance, Airlines, Financial, and Real Estate industries, publishing, and Media.

HIGHLIGHTS OF PROJECT AND PROGRAM MANAGEMENT EXPERIENCE

  • Single Sign On SS0 deployment
  • Primary Data Center Move
  • Data Center Build
  • Enterprise Project Management Implementation EMP, using MS project on Office 365
  • Office 365 migration
  • Unstructured data migration to Office 365
  • Corporate wide O/S Migration Desktop Deployment Projects NT, Windows 95, Windows 2000, Windows 2003, Windows XP, Windows 7
  • Post Mergers and Acquisitions Integration
  • SharePoint infrastructure migration and implementation
  • Application Development Standalone Client Server Technology ,
  • Web design/ Development intra/Internet
  • SharePoint intranet design and built
  • Infrastructure and PMO department budget creation
  • Active Directory Implementation
  • Companywide Hardware refreshes
  • Design and implementation of SMS/SCCM infrastructure
  • Startup of corporations Better Homes and Gardens RE
  • Setup of PMO Project Management Office including project and program management templates, processes, procedures, and governance structure
  • Corporate wide MS Office upgrades 2003 to 2007 and to 2010
  • Data Center consolidation and moves, including application migrations
  • Relocation Project - Move of entire I.T infrastructure, including the Data Center and all users to new location 500 servers and 5000 users

SUMMARY OF SKILLS AND QUALIFICATIONS

  • Thorough understanding and experience in creating and managing, Scope, WBS, Budgets, Schedules, Risk management plan, Communication plan, Vendor Management, Procurement Management, Quality Management, and overall Project Management Plans.
  • Thorough understanding of PMI's PMBOK's Process Groups and Knowledge areas.
  • Thorough understanding and experience in setting up processes and procedures for all functions within PMO
  • Thorough understanding of SDLC, water fall, and Agile Scrum methods
  • Thorough understanding and experience in developing Strategic Plans
  • Thorough understanding and experience in Project Portfolio Management
  • Experienced in providing training on Project Management methodologies and knowledge areas
  • Vendor and Contract Management
  • Experienced in Global Delivery utilizing offshore/ onsite model
  • Ability and experience in managing multiple project at a time, and project team of 50
  • Managed project budgets of up to 35 million
  • Positions held: Program Manager, Sr. Project Manager, Assistant Vice President, Implementation Manager, Solution Architect, and Consultant.

Professtional experiencE

Confidential

Sr. Project Manager

Responsible for managing the following projects:

Single Sign On project

  • Okta's ESSO has been selected to deploy Single Sign on for vast number of applications. So far 10 applications have been put on Okta Infrastructure.
  • This included creating test cases, perform testing on various devices, creating support infrastructure, train the trainer, and creating documentation and communication for end users.

Migration to Office 365

The project consists of moving 3500 mail boxes to office 365. This includes creating database consisting of all departments, users' names, email address, their delegate information, etc. This was used for planning and scheduling of the migration. Created repeatable process flow for migrations. Creating test cases, perform testing on various devices, creating support infrastructure, train the trainer, and creating documentation and communication for end users.

Confidential

Project and Program Manager

Responsible for managing multiple projects and programs, assisted in setting up new PMO, including creating 15 templates related to projects and programs, created process for categorizing project tiers.

Successfully managed following projects and programs:

Single Sign On project

HP's ESSO was selected to deploy Single Sign on for 15 applications. This included creation of SOW, negotiating pricing and MSA contract clauses with vendor attorney.

Data Center Move

This initiative was managed as a program, consisting the following component projects/ Work streams: DR Data Center Build, VOIP, Network, Servers and Storage, Applications, Move Vendor, Colo- Vendor, DR and Application testing, and program communications. The data center move consisted of inventorying all servers Physical and VMs , all applications, creating/ updating applications interface diagrams. Then consolidating servers, and migrating most server to VM P to V . The move bundles were then created to ensure that all related applications within the bundle are included. This included creation of SOW, negotiating pricing and MSA contract clauses, including SLAs.

Secondary Data Center upgrade

Currently the secondary datacenter is only designed to handle business critical applications. The upgrade consisted of building infrastructure that would be able to run entire production environment. This consisted of creating a new Managed Environment, extending the VLANs and doing the virtual move to this infrastructure.

Disaster Recovery testing

This consisted of creating application architecture diagrams, building DR recipe, and conducting testing, and remediating issue to ensure that during the move, all applications would function properly

Enterprise Project Management Implementation EMP, using MS project on 0365

This consisted of first gathering business requirements, including documenting what was done manually. Then the EMP solution was implemented that included, Resource Management, Time Management, Portfolio Management, and Project Management, including setting up views for all level of Management and the department heads. This included creation of SOW, negotiating pricing and MSA contract clauses with vendor attorney.

Unstructured data migration to Office 365

This consisting of first designing a portal on SharePoint on Office 365, then moving all the files shares and the Public Folders to this new infrastructure. This included creation of SOW, negotiating pricing and MSA contract clauses with vendor attorneys.

Migration to Office 365

The project included moving 1700 mail boxes to office 365

Created an RFP for QA outsourcing

Individually created RFP for QA Outsourcing, and participated in getting a vendor on board for outsource testing of 60 percent of applications.

Confidential

Sr. Project Manager

  • Responsible for managing Windows XP to Windows 7, Office 2003 to 2010 upgrade, I.E 6 to I.E 8, and other system upgrades. The upgrades were put into core image which were then deployed to approximately 40 sites locally and internationally to approximately 6000 machines.
  • The project was managed utilizing Microsoft's BDD/ MDT methodology, the project was comprised of testing application compatibility 1100 applications , packaging applications approx. 280 creating and deploying the new image using SCCM desktop management system.

Confidential

Sr. Project Manager

  • NSLIJ had acquired SIUH, and as an M A project Manager, I am responsible for managing all Information Technology integration activities, related to infrastructure consolidation, enhancements of processes and procedures SIUH is spread out to 20 different building, 20 Plus offices, and a Hospital. The project is to integrate SIUH systems into NSLIJ systems and administration.
  • First an assessment of functional organizational structure was performed. All tools, applications, back end infrastructure, Hardware, and processes were documented. The determination was then made as to what changes or modifications are necessary to ensure a smooth transition. Once the determination was made the following systems were modified, transitioned or implemented:
  • Implementation and training of New CA ticketing systems
  • Training and completed transition of SIUH Help desk to NSLIJ help desk.
  • Implementation IMB's CA Unicenter Network and Systems Management
  • Modification, testing, and implementation of several internal processes.

Confidential

Sr. Project Manager

  • As part of the data center build, consolidation Primary and DR sites , and migration project, I am managing the following projects:
  • SCCM System Center Configuration Manager design, infrastructure setup and migration of SCCM infrastructure to primary and DR sites
  • Data migration Design of NAS/ DFS environment, infrastructure build, and migration of data from 49 domestic and international sites to the new environment Primary and DR data center sites
  • Print services migration Design of Print cluster environment, infrastructure build and migration of print servers from 50 sites to the new print cluster environment Primary and DR data center sites
  • DMVPN setup Design, build and deployment of DMVPN infrastructure.
  • Application Migration - Migration of various application to the new Data Center.

Confidential

Sr. Program Manager

I managed a program consisting of following projects:

  • Desktop Deployment - Creation, testing, and deployment of a new corporate desktop image to entire organization. The upgrade included, Windows XP to Windows 7, Office 2007 upgrade, I.E 7.0, and other upgrades to core image applications. Utilizing Microsoft's BDD/ MDT methodology, the project was comprised of testing application compatibility, packaging applications, creating and deploying the new image using Altiris desktop management system. The project was divided into 10 blocks, namely, Application Management, Establishing and maintaining common test lab, Infrastructure remediation, Desktop security, Imaging, USMT, Training, Application compatibility, deployment, and Operations readiness. Each block has an assigned team lead, which makes of project's core team. The image was deployed to 13 locations in 10 states.
  • SharePoint Design, Development, and Implementation SDDI Project The purpose of the project was to design, develop and deploy a companywide SharePoint infrastructure, and upgrade SharePoint 2003 version to SharePoint 2007.
  • Some of the high-level deliverables included: Surveying using SP survey current and future users for features and site needs. The needs were than translated into design for generic and department specific portals and Mysites. The design consideration included, site name, the purpose, the users of the sites, type of customization needed, the search, scope, security, and personalization. A detailed governance plan for SharePoint infrastructure was also created, including maintenance for specific and overall infrastructure.
  • PC Refresh Consisting of re-imaging and deploying 8000 desktops and laptops in 10 different states
  • IS Operations Optimization Documenting current IS operations processes and procedures. Then streamlining and or automating processes, resulting in up to 45 percent efficiency and saving of 400, 000 per year. The departments included, infrastructure, QA, and Service desk.
  • Project Management Trainer Provided three days training sessions to over fifty company associates on Project Management. The training included Scope management, Risk management, Cost management, and Communications management.
  • Complete overhaul of all processes and procedures of PMO, including portfolio management, program, and project management. This was done to bring all processes and procedure to current industry standards

Confidential

Program , Better Homes and Gardens startup A Realogy Company

  • BH G startup - Reporting directly to the President and CEO, I am responsible for managing all I.T infrastructure needed for a startup of new international company, Better Home and Gardens Real Estate. This company is owned by Realogy, a Fortune 500, 7 billion company, and world largest real-estate company. This is a highly complex project, 4 million dollar Only Capital Budget for I.T project that is managed via eleven inter-dependent components: Some of the components included the following
  • 1. Interactive Marketing - Development of consumer facing website bhgrealestate.com and extranet.
  • 2. Technology Design, development and implementation of 6 different applications needed to support functional departments. Including the creation of all SDLC documents, BRDs, SRSs, etc.
  • 3. Base Infrastructure Setup A new infrastructure was setup, including LAN/ WAN, servers, workstations, etc. A new workstation images for the company was created, and new AD domain, OUs were created.
  • As a program manager I am responsible for overseeing all aspects of related projects, including creation and tracking of budget, allocating resources to the project, negotiating contracts with vendors, creation of project schedule, holding weekly status meeting with all blocks delivery managers, and reporting status to the steering committee. All of the project related documents, project tracking, risk logs, issues logs were housed in a project SharePoint site. Created several SharePoint questionnaires, and modified, site templates in alignment with the project needs and requirements.

Confidential

Program Manager,

  • The functional areas and the associated processes and their supporting applications were: Finance, I.T infrastructure, Field services and training, Human Resource, and Marketing Product Development and Interactive Marketing . Some of the highlights of integration are:
  • First an assessment of functional organizational structure was performed. All tools, applications, and processes were documented. The determination was then made as to what changes or modifications are necessary to ensure a smooth transition to regional office of Coldwell Banker Real Estate Corporation. Once the determination was made, the changes and or modification were deployed.
  • I am responsible for Managing an Acquisition project. Realogy a fortune 500 company, had purchased a Master Franchise in Canada, the company was comprised of 135 companies and 447 office spread across Canada. The project was to integrate the U.S based Coldwell Banker Corporation systems with the Canadian real estate company systems. This was a complex, multi-million dollar initiative.
  • Finance Implemented a new G/L, A/P, A/R financial system Using Oracle financials and decommissioning their previous Navision system.
  • I.T Infrastructure A new infrastructure was setup, including LAN/ WAN setup, Realogy Machines with Realogy images, etc.
  • Data migration A new application was created to extract all the Canadian data in a format that is currently used by Realogy.
  • Coldwellbanker.com website and related applications were modified to include Canadian Listings
  • Various business applications, EDG, AOM, CGRN, IFMS, VCMS, LMS, cbworks, CBU etc were modified to integrate the Canadian processes and applications.
  • Extensive Training program was created to train users on new systems
  • New Marketing programs were created for Canadian Market.
  • Awards and Recognition programs and it underlying application were also modified.
  • As a program manager I am responsible for overseeing all aspects of the project, including creation and tracking of budget, allocating resources to the project, negotiating contracts with vendors, creation of project schedule, holding weekly status meeting with all blocks delivery managers, and reporting status to the steering committee. All of the project related documents, project tracking, risk logs, issues logs were housed in a Program's SharePoint site.

Confidential

Sr. Project Manager

  • The project consisted of upgrading machines OS to Windows XP at three sites and approximately 5500 workstations. The highlights of project tasks include:
  • Applications, workstation and user inventory
  • Application testing and Packaging
  • Scheduling and Migrating users to new OS
  • And all PM related tasks: Project planning, tracking, issue resolution, resource allocation, status reporting, etc. All project related documents were housed on SharePoint site. Well versed in modifying, creating, site templates, including list, workspaces, web Parts, libraries, Work flows, etc.

Confidential

Program Manager

Windows 2003/ XP migration/ Data Center move 15000 nodes

  • First phase of the project included planning and Managing XP migration related tasks in preparation for Windows 2000 to Windows 2003/ XP migration. The Tasks include the following: Project planning, tracking and managing Inventory of applications wrote a program to do inventory of applications on users machines Inventory of hardware Applications testing and packaging Assigning software and hardware to users. And detailed Planning for Data center move to new location.
  • The second phase consisted of backing up the data and physical move and consolidation of 1250 servers. This initiative was managed as a program, consisting the following component projects/ Work streams: DR Data Center Build, VOIP, Network, Servers and Storage, Applications, Move Vendor, Colo- Vendor, DR and Application testing, and program communications. The data center move consisted of inventorying all servers Physical and VMs , all applications, creating/ updating applications interface diagrams. Then consolidating servers, and migrating most server to VM P to V . The move bundles were then created to ensure that all related applications within the bundle are included. The new data center included 50 percent environment as a managed service. Participated in creation of RFP and SOW.
  • The third phase included full migration project of servers and workstation to windows 2000 to 2003 and XP workstations, responsibilities included: Project Planning, Resource allocation, and Active Directory design.

PMO Project Management Office Setup

  • Managed and assisted in the creation of Project Management Office
  • Assisted in developing corporate Strategic plan
  • Developed Portfolio Management, Asset Portfolio Management, and Resource Portfolio Management procedures
  • Conducted training sessions on, Strategic Planning, Management, Asset Portfolio Management, and Resource Portfolio Management
  • Prepared project portfolio reports for Management
  • Oversaw projects executions
  • Created and monitored Benefit realization plan
  • Lead status meetings on project portfolio status
  • Created Risk Management Plan for various projects and programs.
  • Created customized templates and process models for Projects and Programs, based on industry best practices, and PMI's PMBOK Guide
  • Piloted Project and Programs adhering to the new PMO infrastructure and templates
  • Created SharePoint based document repository for projects and programs, including status reporting

Application Development

  • Responsible for managing an application development project, the oracle database based application with interlinks to other website databases, was created to manage all applications within the company.
  • The tasks included the following:
  • Creation of software requirement specifications
  • Creation of Project Management plan, including, Scope Management plan, schedule management plan, risk management plan, cost management plan and procurement plan.
  • Creating and managing project budget
  • Identification and management of Risk
  • Creation and management of test plan
  • And all PM related tasks, i.e. Project planning, tracking, issue resolution, resource allocation, status reporting, etc.

Confidential

  • Training, PMOs Setup, and Strategic Plan development services
  • Setup PMOs, provided training on PMI's Project Management Methodologies and Knowledge areas, and developed strategic plans for the following companies:
  • RealTime Lending
  • Access Method

Confidential

Sr. Project Manager

  • Responsible for Managing XP migration related tasks in preparation for Windows NT to Windows 2000/ XP migration.
  • The Tasks include the following:
  • Project planning, tracking and managing
  • Inventory of applications wrote a program to do inventory of applications on users machines
  • Inventory of hardware
  • Applications testing and packaging
  • Assigning software and hardware to users.

Confidential

BIP Business Infrastructure Program Program Manager

  • Managed the overall implementation of a multi-million dollar project at Johnson Johnson world headquarters.
  • Management all project activities to ensure project is delivered on time, within budget and according to specifications. The project encompassed 5 different sites consisting of 8 different buildings. The team comprised of five IT department managers and 40 individuals.
  • Created an overall project plan and tracking progress.
  • Created and tracked budget and reported to steering committee which comprised of CIO and directors on a weekly and monthly basis.
  • Conducted daily/ weekly status meetings with members of the team.
  • The project specifics and the responsibilities included the following:
  • Planning and Migration of all NT Infrastructure and F P servers to Windows 2000 servers.
  • Planning and designing processes and, Migration of 20000 workstations from 95 to Windows 2000 professional.
  • Windows 2000 Active Directory design.
  • Application testing and scripting of 500 applications.
  • Implementation of Exchange, SAN and Cluster Environment.
  • Migration of several terabytes of shared data to cluster/ SAN environment
  • Design of SMS infrastructure.
  • Implementation of SMS infrastructure.
  • Re-cabling of entire campus from Cat 3 to Cat 5
  • Construction of new wiring closet or modifying old ones
  • Laying of fiber optic cable between buildings.
  • Setup of campus wide Wireless network.

Confidential

Solutions Architect/ Program Manager

  • Prepared documents showing the benefits of deploying Windows 2000, ROI study, Cost Analysis, project planning, resource allocation and budgeting.
  • Prepared Project Initiation Document PID to request funds for the project.
  • Coordinated and managed Inventory of entire global network including servers, workstations, applications running on different platforms sorted by department, all LAN/WAN equipment.
  • Documented current and future After the implementation of Windows 2000 LAN/WAN design.
  • Created project plan for Windows NT 4 to Windows 2000 migration of 8000 seats. A global project consisting of sites in Europe, Asia, and America.
  • Managed the department that was responsible for creating Windows 2000 advance server/ workstation images, created security templates for severs and MSI packages.

Confidential

Team Lead/Program Manager

  • Responsibilities as a project Manager for Windows NT 4 to Windows 2000 migration project for Multiple sites included the following:
  • Preparing and presenting to the management, the benefits of deploying Windows 2000, ROI study, Cost Analysis, project planning Timeline and preparing documents to request funds for the project.
  • The project was completed 20 under budget, and 3 months less than the allotted time.
  • At the completion of the project I used TCO and Gartner Group model to show the cost benefits achieved by deploying Windows 2000.
  • Helped creating IT strategic plan in alignment with Business goals. Recommended and managed organization changes and projects.

Confidential

PM/ Consultant

  • Responsibilities included Project Planning, implementing, and tracking the Move project. The project consisted of following: 1 Consolidation of 30 servers and backing up 260 servers, and moving the data center 2 Guardian life was scattered into 5 different buildings this project moved all 2500 employees and servers to a new building. 3 Migrating the servers from token ring to Ethernet. 4 Purchasing of servers, software, peripherals, NIC cards, etc.
  • Was a Member of Tivoli Team, which implemented Tivoli in the entire organization, which included in access of 300 servers and 5000 workstations.
  • Developed programs to install Endpoints, Cross Site, and Netfinity Manager, Delete old version of End Points,
  • Wrote Script/ program to Migrated users from one gateway to other, this program was used by entire organization to set up Tivoli Environment which comprised of 150 agencies and Head office totaling 5000 users.

Confidential

Asst. Vice President Infrastructure Department

  • Developed control and Management of complete, IS infrastructure, including networks, data processing, end user computing, server systems and voice/data/video services.
  • Enabled extensive infrastructure capability expansion, cost minimization, and service improvements through strategic partnership with technology and outsourcing vendors.
  • Worked on a project to create a strategic plan and streamline the IT infrastructure.
  • Directed implementation of NT 4.0 migration at Atlanta location.
  • Managed the implementation of Business Applications, in a client server environment.
  • Managed software development organization creating database applications.

Confidential

Consultant/ Project Manager

  • Worked on TGA Trusted Global Advisor project. This was the largest project Wall Street has ever under taken. It included software development all phases , including complete network architecture reconfiguration using NT4.0 platform as a standard, FDDI and ISDN lines this will eventually involve 600 Merrill lynch branches and 35,000 workstations.
  • Responsible for Building of TGA On line and Merrill lynch on line software. The software was used by Financial Analysts.

Confidential

IT Manager

  • Responsible for Managing and maintaining local/Wide area Windows NT network with over 600 clients comprised of Windows 3.11, Windows 95, Windows NT 3.51, and Windows NT 4.0 client workstations, Managed following groups:
  • Help Desk 8 Personnel
  • Client/server Technology, Software Development 10 Developers
  • Web Development 4 personnel
  • Member of ISO 9000 team, created procedures and instructions.
  • Conducted Audits in compliance with ISO 9000 standards and got the company ISO 9001 certified.
  • Created I.T Strategic Plan in Alignment with company business plan.

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