SUMMARY

• Decisive & results - focused IT Professional with 12+ years of exp working as a Project/Program/Delivery Manager, Scrum Master and experience in Business Analysis & QA & UAT experience.
• Seasoned global Project/Program Manager with enterprise-wide strategic planning, logistics, IT Technology, and implementation of new business systems and applications. Proven track record in project development, implementation and deployment of new technologies.
• International experience in managing people & operations, collaborating very closely with senior executives in global multi-cultural matrix environment, providing core expertise for leading, managing and implementing solutions for complex IT systems. Solid background in IT consulting and technical delivery.
• Expert in Agile and Waterfall project management methodologies with ability to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
• Managing deliveries of multi-technology team with combination of front-end, middleware and back-end using waterfall and agile methodologies
• Strong problem solving and technical skills coupled with confident decision making for creating effective solutions leading to high customer satisfaction
• Ability and highly keen on to learn, grasp and deliver both individually and also as a proactive team member
• Skilled in facilitating Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and technical environments.
• Highly effective delivery of projects supporting corporate and departmental objectives working with cross functional teams in Project Management, Business Analysis, Development, Product Owners, QA and Operations.
• Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
• Involved in developing testing strategies and implementation standards and designed artifacts to be used in the SDLC. Extensive background in QA methodologies, broad background in defining and implementing testing strategies.
• Good experience & exposer with technology like .net, Java, Java script & HTML.
• Outstanding leadership and team building skills coupled with in-depth technical aptitude and focused process compliance
• Extensive experience in data analysis, ETL techniques for loading high volumes of data and smooth structural flow of the data.
• Strong organizational and time management skills with the ability to manage multiple priorities and effectively responding to any escalations and risk management
• Outstanding communication and stakeholder management skills, adaptable to different situations and can easily switch between strategic and tactical thinking

PROFESSIONAL EXPERIENCE

Confidential, NY

Sr. Project Manager

Responsibilities:

• Directed new Learning Management System (LMS) replacement which affected >10,000 users (Internal/External) - proactively identified risks and devised strategies to ensure project success and end user satisfaction.
• Effectively managed agencies, vendor relationships in creative concepts, meeting deadlines and brand budgets efficiently.
• Designed, executed, and established rich communication strategy currently used throughout the organization.
• Created and managed marketing campaigns for organizational realignment - successfully rebranded divisions previously regarded as “IT help desk” to client success facilitators and technological solution consultants.
• Took initiative and optimized communication channels via implementation of a specialized automated ticketing system.
• Negotiated contract terms and conditions for newly signed vendors.
• Responsible for all phases of client service; troubleshooting, resolution implementation, and application enhancements.
• Developed and monitored project charter, project planning, status reports, issues and project risks logs.
• Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time
• Addressed problems through risk management and contingency planning
• Guided projects to completion on time, within scope, and on budget.

Confidential, Princeton, NJ

Project Manager/Scrum Master

Responsibilities:

• Moved between Agile and Waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and WBS.
• Regular update meetings along with project health status reports with PMO, Sr. Management, Program LOBs, Client & Stakeholders and other teams on multiple Programs & Projects activities.
• Establish and maintain standards and procedures for project reporting and documentation, implementing portfolio, program and project best practices.
• Tracked and managed product backlog, burndown metrics, velocity, and task breakdown.
• Liaised with IT, marketing, sales, product and marketing teams to optimize target audience experience and ensure brand consistency and equity.
• Worked together with other teams across the Global Communications department to develop 360 marketing campaigns.
• Created strong mix of platforms including: digital/print advertising, e-newsletters, direct mail, media relations, collateral, SEO, E-commerce, POP, webinars, trade shows, website/web-store content and telemarketing.
• Defined processes and tools best suited to each project.
• Removed team impediments daily to all the team to deliver sprint goals and deliverables.
• Manage project tasks daily in morning project status meetings; using Jira & Spira Test for test execution/defect tracking, providing estimates of completion to clients such as Michael Kors, Polo Ralph Lauren, Coldwell Banker and NJIT.
• Build RACI Chart, communication planning on meetings, artifacts using templates, meetings for both India & US teams, detailed project plan using MS Project, identify Risks and issues then manage/monitor them.
• Conducting PM Team risk meetings. Mitigation of existing obstacles/risks.
• Conducted Chair meetings to address all code-base related information.
• Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Developed departmental consolidated project plan which incorporated all outstanding department projects for monitoring, controlling, planning, resource allocation and prioritizing projects.

Confidential, Newark, NJ

Project Manager

Responsibilities:

• Directed team members for status reviews with all stakeholders updating project status & clarifying roles & responsibilities developing accurate, detailed consolidated reports to continuously manage expectations.
• Created multi-project communications plans/reporting methods.
• Managed Massachusetts governments HIX/ACA (Affordable Care Act) project (Massachusetts Health Connector) involving following: Medicare/Medicaid, Health Insurance Exchange/HIX, Encounters, Notices, Managed Care, Traffic, Provider Services, Complaints/Appeals Grievances.
• Mentored and trained staff and consultants in PMO methodology and encouraged best practices in project management and project planning .
• Responsible to develop, deliver & getting sign-offs on project plan, charter, scope statement, FSD, Design documents, development check lists, code review, implementation, rollback plans etc., change request process, release management, change management and warranty support, and post deployment process etc.
• Implemented “War Room” SLA’s to immediately address Pre & Post production issues.
• Involved in installation, Customization, Domain creation, project creation, User role management & Work flow management.
• Led & facilitated meetings among business stakeholders, design teams, developers, & project managers to conduct code review & identify task dependencies.
• Developed Quality & Test management system & organization from ground zero, including Project QA time estimation & process-improvement identification & tracking.
• Responsible for Managing & delivering multiple parallel releases in very tight time lines.