Team Manager (OpTech) / Delivery Lead Resume

SUMMARY

Technical Professional with 25+ years of experience handling all aspects of project management and delivery including gathering and analyzing requirements, assessing project feasibility, allocating necessary resources, and establishing criteria for project milestones and final deliverables.
Skilled in developing complex technical solutions to streamline internal business processes and enhance operational efficiency, while identifying and mitigating underperforming areas.
Ability to prepare detailed statements of work (SOW), create an implement project definitions, schedules, budgets, and project objectives.
An experienced manager and mentor with the ability to transfer knowledge, encourage the use and application of industry best practices, and devise effective training and development plans to strengthen team effectiveness.

PROFESSIONAL EXPERIENCE

Confidential

Team Manager (OpTech) / Delivery Lead

Responsibilities:

Oversee all government - mandated marketplace projects for National Healthcare, supporting daily operations for Accumulator Solutions, Enrollment and Billing, Servicing
Production Development Pricing, and Actuary, and Claims Operations teams Regulatory team solution. Manage a team of project coordinators, technical leads and delivery leads in developing and instituting PMO standards to track financials, establishing and reviewing Key Performance Indicators, and implementing necessary process improvements.
Coordinate efforts with Test Delivery Leads, Developers, Program Managers, Test Leads, and Business Analysts to create schedules, finalize technical designs and specifications, and clarify business rules and requirements for each project.
Function as JIRA Coach and Scrum Master also handling all aspects of Scrum Planning, including story development, establishing project plans, organizing, and facilitating Standup meetings, and ensuring Sprint and Implementation Readiness.

Confidential

Delivery Lead

Responsibilities:

Operated as primary point of contact between technical teams, and project stakeholders on B2B projects.
Led an elite team of technical professionals and cross-functional project teams, ensuring on time completion of project deliverables, while adhering to strict project budgets and quality standards.
Scheduled and facilitated planning and status meetings, to finalize proposed changes, address potential risks and identified issues, track and manage project dependencies and update schedules and overall project timelines to accommodate resource availability.