SUMMARY:

• Possessing more than 12 years of professional project management experience with proven success in business services in diverse industries including manufacturing, retail, healthcare, aerospace, government, entertainment, food service, gaming, infrastructure, and software vendors (ETL - transformation, BPM, Big Data-DBMS, Data Administration).
• Extensive experience managing complex technical projects and global deployments.
• Ability to build and lead cross-functional teams that meet and exceed established goals and expectations leading to direct customer success.
• Demonstrated skills in managing assignments from concept to completion ensuring on-time, on-budget, and on-target delivery and customer satisfaction.
• Core competencies include excellent computer skills including all Microsoft Office products, MS Project, client-facing project, deployments and implementations.
• Focus on the following disciplines:
• Communication, Interpersonal: Conflict Management skills SDLC (Waterfall, Agile) Methodologies
• Client, 3rd Party and Internal Risk Management / Issue Management Scope and Requirements Management
• Management Leadership skills Stakeholder Reporting
• Project Accounting Cross-Functional team management Sales Training - Software Sales
• Incident - Defect tracking Project Planning WBS Product Management
• Data Management & Analytics Customer Success Bilingual - English & Spanish

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, Georgia

Client Project Manager

Responsibilities:

• Created and managed project work plans to meet changing needs.
• Led kickoff meetings, tracked, monitored, and reported on project activities within project teams to customer and to internal management (internal and external stakeholders, sponsors, and steering committee).
• Managed project scope and mitigated risk/issue resolution and the appropriate escalations across projects.
• Communicated and maintained project status in MS SharePoint. Primary interface to Project Management Office (PMO), worked with 3 rd party vendors, internal teams, and client management.
• Supported project management life cycle from contract signing to project close out for assigned projects across the U.S.
• Increased scratch ticket sales up to 10% at chain store retailers in five State Lotteries by implementing a state-of-the-art lottery ticket dispensing product which increased store productivity by automating sales reporting, accounting, and loss prevention.
• On-boarded a new 108-store national retailer, projected increase in revenues are $2.8M per year, utilizing cash-less transaction devices.
• Project was fast-tracked; timeline was reduced by 25%, to complete before the COVID-19 pandemic.
• Managed marketing and field services teams performing pre-installation site surveys that led to the approval by the State Lotteries and the chain-stores of over 600 product installations.

Confidential, Alpharetta, Georgia

Senior Project Manager

Responsibilities:

• Independent IT technology consultant to boutique niche market in GA and FL.
• Developed scope, planned, tracked budgets, and managed technology and productivity improvement projects.
• Increase productivity 25% by automating and standardizing reporting environment.
• Manage software upgrade projects for clients; delivery team includes third party vendors, software consultants and the client’s internal resources. Achieve compliance with software vendor.

Confidential, Atlanta, Georgia

Senior Project Manager

Responsibilities:

• Achieved timely software certification from the U.S. government enabling a rapid deployment strategy to awaiting customers across North America.
• Realized a 25%-time savings on project deliveries by developing an efficient tracking model for importing foreign goods into the U.S.
• Accomplished 35% to 40% reductions in customer wait times resulting in improved customer satisfaction.

Confidential, Atlanta, Georgia

Project Manager

Responsibilities:

• Simultaneously managed multiple cross-functional development projects and quality assurance testing projects.
• Performed resource planning, leveling, project accounting, project tracking, collaborated with PMO office and communicated project results to management and to business partners.
• Replaced an enterprise-wide travel agency portal resulting in increased sales in group/business travel products.
• Added new partners to alliance of partners improving customer service, providing seamless travel experience, and offering additional redemption options.
• Managed several key technology & infrastructure upgrade projects to comply with vendor supportable levels.

Confidential, Alpharetta, Georgia

Project Manager

Responsibilities:

• Responsible for managing the Confidential release process to comply with our development partner.
• Managed the customer service experience between customers, IBM Consultants, software engineering & QA teams.
• Developed software ship & release criteria for IBM reducing errors during the bundling of a software release.
• Reduced overall defect resolution time by 15% in a hybrid-Agile project team by managing the support processes and procedures, defect tracking and new product enhancements requests.
• Produced management reports for our development partner IBM to maximize transparency between Confidential and IBM Labs.