• Successfully managing complex, high-profile IT and business projects while utilizing my significant communication, presentation and organizational skills in fast-paced, often chaotic environments
• Building strong, successful, working relationships with all levels of management and project stakeholders
• Creating, refining and improving processes and metrics of critical organizational business and IT systems

Work Experience

Confidential

Project Manager

Responsibilities Include

• Managing the entire Project life-cycle for all major IT and Practice Group efforts Development and communication of the first Project Intake System at DS Interfacing with all business units on all aspects of Project Management, from requirements gathering through Project Closeout
• Working with business group management on all IT and Infrastructure planning activities
• Consistent production of all project artifacts including development of detailed Risk Mitigation Plans, Resource and Budget Management Plans and Project Schedules Served as the Chairman of the DS Change Control Board from October 2012 to February 2014 Interfaced with IT Engineers and Management on all CCB submission assessments Refined CCB and Emergency CCB submission and approval process Development and maintenance of Project SharePoint sites to house project artifacts and provide real-time status on all projects Planning and managing all monthly Infrastructure Maintenance efforts for the entire firm Closely following SDLC and ITIL methodologies, when applicable

Confidential

Project Manager

Responsibilities Include

Performing all Project Management duties for the UNIX platform on the EMC Storage Refresh Project Planning and directing multiple resource teams on environment preparation and migration of data storage Developing environment validation criteria with the customer and completing it on all server migrations Daily interaction with the end customer on migration windows and application down-times Managing the entire Change Control process for all UNIX migrations Overseeing all aspects of physical layer connectivity for server migrations Conducting daily project status and progress meetings with upper management and the end customer Creating migration 'check list' template to ensure complete preparation for migrations Hosting Technical and Business conference bridges to insure constant communications during migration with the Technical team and the customer Identifying all project risks and developing detailed mitigation plans for each Working closely with all resource team management on scheduling and reviewing of migration tasks.

Confidential

Network Project Manager

Responsibilities Included

Successfully managing 2 simultaneous infrastructure projects to provide complete building connectivity for 2 new organizations Following industry accepted PMI practices for all phases of both projects Single-handedly managing all facets of the project including requirements gathering, project scheduling and budgeting, risk identification and mitigation, managing contractor and vendor resources, conducting in-depth testing during projects evaluation phase and successfully conducting project close-out and customer sign off Conducting daily status and progress meetings with customer management team Providing hands-on support during network and phone system rollouts, connectivity testing and desktop placement and training Completing fully detailed documentation and diagrams of data and phone networks

Confidential

Senior Project Manager

Responsibilities Included

Leading a IT Project team that managed and successfully closed over 120 projects during a period of 29 months on the VITA / NG Partnership Request For Service RFS team Successfully managing up to 20 IT projects simultaneously Following strict PMI practices for all projects Successful development and implementation of RFS Project Management Processes including all project documentation artifacts, change control process and documentation, risk and mitigation documentation, project communication plans and templates and project kickoff and closeout methodology and documentation Conducting senior-level management briefings on all project statuses and issues, project budgeting, long-term resource forecasting and planning and change control management Developing and documenting the Partnership IT Move processes and templates for streamlining of large IT moves Successfully managed several high-profile IT platform consolidations and security-driven system hardening Training of all new RFS Project Managers and Capture Managers for quick environment acclimation Conducting and documenting Asset Inventory process for all projects and insuring entry into State Asset Database Overseeing and Managing enterprise-level LAN Voice Over IP VOIP phone system installation and upgrade projects for VA State Agencies.

Confidential

Project Manager

Responsibilities Included

Successfully managing an extremely high-profile project to join the IT infrastructures of 2 newly acquired companies North Fork Bank and GreenPoint Mortgage to the existing CapitalOne IT infrastructure in Richmond, VA Developed and received management approval on 3 phase approach for completion of project Established clear communication plan for requirement gathering, project planning and implementation Spearheaded validation of requirements efforts and proof of concept testing for critical path aspects of the project Held daily status updates with management teams of all three 3 organizations Introduced and coordinated training efforts on new processes for new organizations Worked with senior Networking, Firewall and Security engineers on feasibility planning and proof of concept testing efforts Identified and documented all project risks and developed and received management approval on mitigation plans Provided hands-on management during all phase implementations Developed and executed escalation plans for troubleshooting efforts on critical tasks for the project Completed all project portfolio documentation and received successful sign-off on project from all customers Followed ITIL processes for the best-practices completion of project.

Confidential

Senior Project Manager

Responsibilities Included

Managing a variety of Technology projects on an SAIC contract with the Navy Military Sealift Command Interfacing with all levels of SAIC management on standardizing project processes and procedures Communicating with all levels of MSC management on requirements gathering and project statuses Managing several high-profile Application development projects through the development life-cycle Regular communication with MSC end users on progress and all other impacting aspects of projects Creation and negotiation of project schedule, budget, resource plans and risk assessments for all projects Participation in IT feasibility teams to develop successful concepts and strategies Acquiring necessary project resources to insure attainment of key milestones Maintaining updated documentation repository for all projects Participating in project audits from various government agencies Regular presentations on projects to SAIC and MSC management Creation and documentation of development strategies, testing plans and post-implementation reports Preparation and timely distribution of weekly meeting agendas and meeting notes Documentation and communication of deployment plans and timelines.

Confidential

Network Engineering Project Manager

Responsibilities Included

Managing multiple network and infrastructure IT projects for such customers as Nextel Communications, Verizon and Level3 Communications Developing and managing project schedules for each effort Identifying risk and developing mitigations plans Identifying and planning server and network hardware consolidation opportunities Developing and documenting platform migration strategies Providing hands-on support for all phases of the projects Creation of project closure paperwork and obtaining customer sign-off on all projects

Confidential

Manager of End-User Support

Responsibilities Included

Leading a team of 15 desktop and network engineers in support of 1300 users Clearly documenting and communicating team goals Managing several enterprise-wide upgrade and migration projects that impacted the desktop and the network infrastructure Reporting project progress and issues to upper management on a weekly basis Creation of internal helpdesk for reporting and tracking of IT issues Working with senior management team on budget and future IT planning

Confidential

Information Systems Manager

Responsibilities Included

Managing the day to day operations of a Multi-platform, 36 server Development, Testing and Training environment to include the ARBROS Help Desk Performing all managerial tasks of an 12 person support team including the organizations Database engineers, Sun and Windows NT engineers and Application specialists Engineering and configuration of primary application development and testing environments Interfacing with support groups, contractors and vendors on product enhancements and in-depth technical issues as needed Developing and Managing application life-cycle efforts for all Business Unit applications Managing all facets of the Production and Non- Production environments from the perspective of backups, administration, upgrades and data migrations Managing various hardware, software and application related projects through completion and rollout Establishing and documenting procedures for all tasks such as data migrations, change control upgrades, etc Creation of the ARBROS Technical Helpdesk Support Level Agreement SLA and designing various measurable reports with the end users Documentation of all work procedures and application instructions in accordance with IS09000 standards Creation and administration of online documentation repository for all of the IS department Assessment, procurement and configuration of 1.3 Terabyte Sun Storage Area Network SAN solution and enterprise Helpdesk software package Investigating, documenting and satisfying all ARBROS Business team needs and requirements Assessing and troubleshooting LAN / WAN performance issues to include Windows NT Management and coordination of numerous application pilot programs throughout ARBROS end-user community Developed and implemented cross-training program throughout team to improve overall knowledge and interchangeability Interacted with Board and Senior Management on major hardware and software purchases Authored ARBROS Release Management Procedures and crafted the 2001-2002 Production release schedule used throughout the company Research and preparation of all project and departmental budgets Coordination and planning of all application, hardware and software upgrades throughout the IS environments Development and implementation of Technology Status website for consistent communication throughout the organization

Confidential

Senior Project Manager

Responsibilities Included

Daily management of the development, testing and promotion to Production of the Order Audit Tracking System OATS Application, a designated mission critical application of the NASDAQ Stock Market Performing all personnel duties for a 25 person team of support personnel, developers, testers and analysts Interfacing and reporting to upper management on all application issues Coordinating and participating in requirements gathering sessions with application customers and support groups Interfacing with the customers of the application on requirements, enhancements and reporting needs of the OATS application Creation and implementation of environmental safeguard procedures to preserve the integrity of our Development and Testing environments Crafting and posting of emergency announcements to the NASD member firm community Coordinating and documenting requirements gathered from the NASD Business team Managing and refining the OATS application project plan deadlines and milestones Overseeing customer WAN installations and connectivity issues Consultation of all SEC and NASD Data Regulations on application backups, data retention and storage guidelines Coordination and communication of all application upgrades of hardware and software Consistent implementation of NASD Change Control procedures.

Technical Support Center Manager

Responsibilities Included

Creation and implementation of a 15 person, 24-hour Technical Support Center for the NASDAQ Stock Market employees, member firms and service bureaus Performing all staffing duties to include interviewing and performance reviews Capturing and presenting call center statistics to upper management for industry comparison and Service Level Agreement SLA assessment Coordination of private Tl circuit installations for all NASDAQ member firms Working with MCI, Sprint and ATT on in-depth telecommunication troubleshooting of the NASDAQ Private network Troubleshooting Establishing open communications with the NASD Business teams for improved customer service to the end-user Development and documentation of all processes and procedures of the Support Center team Design and Coordination of Y2K testing for OATS application Implementation and testing of Disaster Recovery plan for all support entities within the NASD companies Crafting and distribution of informational announcements to inform end-users of important issues Designed and successfully managed project to move and consolidate the Technical support of NASD applications to the New NASD Technical Support Center Developed, coordinated and implemented Cross-Training plan currently used by all NASD Business and Technical Support entities.

Special Accomplishments: I received 2 NASDAQ Above and Beyond awards for outstanding leadership, service and commitment to the customer.