Principal Engineer Resume

SUMMARY

12 Years of experience in IT Infrastructure, working closely with multiple enterprise clients managing their IT Infrastructure (Specialization: Storage Area Networks).

PROFESSIONAL EXPERIENCE

Confidential

Principal Engineer

Responsibilities:

Provide proactive recommendations to the customer for improving their use of Confidential EMC storage and Backup solutions to help maximize their satisfaction with Confidential EMC. Actively contribute to the configuration, layout and performance tuning of Confidential EMC products.
Perform broader delivery management activities & Target opportunities for growth within the customer environment
Responsible for service delivery costs, service level and coordination of resources
Good understanding on IT Operations, ITIL Processes, Policies, and Compliance with exposure and familiarity on a Shared Services type of operations on both regional and global infrastructure.
Participate in the design and operational execution of the customer's disaster recovery process as required. Performs necessary storage and backup infrastructure maintenance and necessary data migration, as required. Provide assistance to Confidential EMC technical teams in the development of custom solutions and implementation preparation.
Monitor daily operational tasks and maintaining availability at the customer site(s). Provision solutions based on standardized procedures as outlined by Confidential EMC best practice documentation.
Successfully managed relations with Customers utilizing negotiation and influencing skills to acquire the internal and external resources necessary for optimal results. Also, act as a Project Manager to provide team technical leadership on specific Projects.
Stay current on technical specifications and hardware requirements of Confidential EMC software products, including new and soon to be released products.
Support and train both customers and less experienced co - workers when required.

Confidential

IT Consultant

Responsibilities:

As part of Global Technology Infrastructure (GTI), I am responsible for service support and delivery for Confidential 's Global Technology Infrastructure.
In Confidential, we have the biggest storage environments in the World, servicing a heterogeneous compute system within geographically disperse setting.
As part of GTI's Infrastructure Platform & Deployment, we manage "Storage Technology refresh projects" Globally.
Manage, maintain and provide support for data storage solutions, utilizing EMC Symmetrix / DMX / VMAX and Clariion arrays; HDS USP, USP V and AMS; as well as IBM XIV.
SRDF & Host based migration from DMX array to VMAX array.
Executing assigned Projects to JPMC standards and controls.

Confidential

IT Consultant (Assistant Manager)

Responsibilities:

Responsible for the Global Datacenter Storage design and Implementation for Confidential APAC region.
Ensuring high level design in providing robust technology solutions, taking into account of user requirements & technical requirements in architecture
Was accountable for new Storage & Backup devices builds, deployments, project management and support for a complex, highly available SAN infrastructure
Generate and maintain appropriate design documents for complete SAN Storage infrastructure.
Communicate status and progress effectively to higher management.
Mentor junior/mid-level staff on projects and share the knowledge with storage operations team.
Identifying opportunities to drive more value from an organization's IT strategy through technology strategies in targeted areas, including security, infrastructure & architecture.
Ensure technology requirements, capacity planning and implementation will allow modeling, address performance and security.

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