SUMMARY:

• Solutions - oriented Project Manager with notable success directing a broad range of corporate IT initiatives while managing and participating in planning and implementation of information-security solutions in direct support of business objectives and customer satisfaction.
• IT Customer Relations Manager with years of experience in IT spanning operations, implementation, and management, with an in-depth focus on solutions, procedures and cost efficiencies.
• Skilled in project management; enhancing operational systems and environments, and delivering solutions that support business growth and reduce maintenance costs.
• Demonstrated track record in staff management, motivation, mentoring, and training, while monitoring results to meet strategic business objectives.
• Noted communicator of technical information in a clear manner to technical and non-technical staff, with a strong customer service orientation.
• Adept at developing effective security policies and procedures, project documentation and milestones, and technical/business specifications
• Highly adaptable, creative and innovative, with exceptional strategic, conceptual, analytical, and execution skills. Confident, quick-thinking, perceptive, personable, and energetic.

TECHNOLOGY:

Project manager

SDLC

Managing functional and technical project teams

Developing and managing details project plans

Project budget development

Manage vendor/client relationship

Data integration across multi - government agencies

Manage credential/identity management project{s}

Homeland Security standards and directives

Write SOP/SOW

Write RFP/grants

SKILLS:

Project Manager with strong SDLC, JADS Sessions, SOA, EAI, including; yet not limited to the following environments and tools - 9 years ITIL, 3 years Visio, SOX and NIST, 3 years ISO 9xxx

CORE COMPETENCIES:

Strategic Business Planning, Team Building & Visionary Leadership, Client Relationship ManagementEmployee Training, IT Infrastructure Development, Full Project Lifecycle Management, Needs Assessment and Requirements Gathering

EMPLOYMENT HISTORY:

Confidential

Project/Program Manager and Consultant

Responsibilities:

• Managed teams; C&A, Disaster Recovery/Business Continuity, and User Access Management.
• Led a staff of 18 IT professionals in area of expertise to conclusion of a project phase, provided leadership and work guidance to less experienced personnel.
• Managed resource building process to bring staffing levels to full manning.
• Shared technical trend and best practice knowledge with colleagues.
• Interfaced with customer executive management team.
• Managed Scope and Change Management on contract related items.
• Applied cross-industry/functional leading practice perspective to business models to diagnose capability gaps and conceptualize potential business model alternatives and information technology (IT) implications.
• Prepared weekly and monthly reports for customer and Program Managers.
• Provided strategic advisory perspective to clients, prepared information on current and latest trends and issues in their industry to help pinpoint major opportunities for change.
• Managed milestones and deliverables of the project.
• Managed several teams in achieving all goals, milestones/deliverables as defined in the “scope of work” of the contract.
• Managed client expectations and balances the needs of the company and clients to ensure satisfaction for both.
• Developed proposal strategies.
• Utilized MS Project 2003 Professional, MS Visio 2003, and MS Office PowerPoint 2003

Confidential

Manager of Engineering

Responsibilities:

• For Sentinel/ Confidential Audit/Identity Management Software’s. Led a staff of 12 IT professionals in area of expertise to conclusion of a project phase (company, client and third-party resources).
• Managed Customer critical issues for fortune 500 companies, issues critical to CEO and business units. Influences decisions and project direction at the executive level.
• Manages client expectations and balances the needs of the company and clients to ensure satisfaction for both.
• Worked with Sales Engineers, Professional Services and partner Engineers in resolving customer critical issues, coordinated communication between customers, engineers, developers and QA teams which improved communication reduced and resolved customer escalations of critical issues by 70% while increasing level of trust.
• Tracked, monitored customer issues on two different CRM systems and resolved critical situations for customers using Siebel eBusiness and RightNow Technology systems.
• Spearheaded efforts to drive operational excellence by reducing the time to close trouble tickets, and reduced RM activity by 46%. Identifies sales leads through established networks.
• Created critical analysis reports in form of dash boards for executive management for their strategies moving forward and implemented high-availability solutions to provide business continuity.
• Tracked and monitored issues/Projects for each Sprint on ScrumWorks Pro tool from Danube Technology.
• Used Clarity (CA) for Project Time Maintenance, which improved supports engineers team deliverables by 68%.

Confidential

Project Manger

Responsibilities:

• Demonstrated track record in staff management, motivation, and training, while monitoring results to meet strategic business objectives.
• Managed enterprise wide antivirus management solutions McAfee Net Shield for database servers, running performance checks on critical database, application and web servers to assure health of these systems and improve the health of all the servers in Data Center.
• Managed a patch management solution to bring about compliance with federal audit requirements, resulting in a dramatic average compliance increase from 27% to 98.5% department wide.
• As lead DBA, responsible for downloading, testing and installation of crucial security patches for database servers,
• Administrated SQL Data Bases of Development and Production Servers for Disaster Recovery Facility (DRF), performed releases to upgrade applications on databases and maintain functionality.
• Created new databases and transferred databases from test to production environment.
• Responsible for all databases on all the servers in data center.
• Administered Backups of development, production and Test Servers using ArcServe 2000 tool and Exabyte Tape Drive (Configuration, drivers other functions, monitoring of all backup jobs and Tapes).
• Maintenance of StorageTek L700 backup silo system. Initiated and succeeded in efforts to ensure monitoring and backups of 100% of all enterprise servers.
• Planned, managed and coordinated end-to-end Software Development Life Cycles (SDLC) and acted as liaison between project managers, requirement analyst, design and development, Functional and performance tests, and production support teams.
• Managed TND, creating critical analysis reports in form of dash boards Confidential data/graph Statistics report for the Executive Management for their strategies moving forward.
• Maintained AutoSys and FogLight servers to create reports.
• Performed and maintained Client Server Requests.
• Implemented a problem management process that reduced outages and decreased False Positive Alerts to less than 1%.

Confidential

Project Manager

Responsibilities:

• Directed all aspects of Enterprise Management Center in 24/7 environment. Hire train, and directed day-to-day work of 30 plus Technical Support professionals.
• Established metrics for performance improvement. Evaluate, structure, and manage operations budget for compliance, profitability, and cost efficiency
• Successfully increased support level metrics through effective team building, problem resolution, and resource allocation.
• Helped in developing technical documents like standard Operating Procedure, Functional Requirements Document and Disaster Recovery Plan. Help Tec. support department with queries from Housing Agencies.
• Responsible for technical performance, and phases of the Enterprise Management Center. Conducted JAD session and Trained (Users) Federal employees to use the software (Monthly, Income Matching Process for SS/SSI).
• Running monthly matching process TEVS 3.0 using SQL and VB, migration of data to and from Social Security Administration (SSA) and Internal Revenue Service (IRS) through Hitachi Mainframe using FTP.
• Migration of data from IRS, SSA and Federal Tax Return data, for verification using Unix server, Provide monthly REAC Record Count and Income Statistics Reports for management analysis.
• Analyze and developed error report, analysis for Tenant Eligibility Verification System (TEVS) for Housing and Urban Development (HUD) for two different programs, MTCS and TRACS. Produced analysis of Housing Agencies, Using SQL and Visual Basic environment.
• Maintenance of code and database for the programs of Housing Authority, using MS Visual SourceSafe and PVCS version manager.