SUMMARY:

• Director of Project Management offering Project Management, Agile and SDLC expertise to innovative organizations.
• Certification in and demonstrated mastery of both Agile and SDLC.
• Extensive experience in directing co - located & distributed teams.
• Emphasis on the strength of communication and quality of leadership in motivating teams in the delivery of value-based product.
• Agile Framework & SDLC Transformation
• Identifying & Managing Risk
• Global Team Leadership and Collaboration
• Enabling Organizational Innovation
• Mentoring and Coaching Teams
• Delivery of User-Centric Solutions
• Technology Integration & Deployment Strategy
• Enabling Creative Product Development

TECHNICAL PROFILE:

Commercial Software: MS Project, MS Project, ART/IM, CBR Express, SMS, Remedy, Clarity, TOAD, SharePoint, Excel, Word, PowerPoint.

Methodologies & Standards: Agile, SDLC, Rapid Application Development (RAD) Facilitation

Subject Matter Expertise & Other Skills: Agile Framework, Coaching, Collaboration Techniques, PMO, Project Management, System Architecture, Business Process Reengineering (BPR), Knowledge Engineering, Customer Relationship Management (CRM)

PROFESSIONAL EXPERIENCE:

Senior Program / Project Manager, Agile Coach, Scrum Master

Confidential

Responsibilities:

• Ensures transformative solution delivery, vendor oversight, overseeing scope, time & risks.
• Specializes in advancing a strong partnership between technology teams and Product Owners.
• Enables creative solutions in the delivery of extensible, large-scale solutions through building strong relationships, while maintaining Agile and SDLC standards.
• Leads the transformation from SDLC to Agile.

Tools: & Processes: Agile (PMI-ACP, CSM), SDLC (PMP), PMO, Web development, SDLC to Agile Transformations, Technology Integration, Client / Customer value-driven programs and projects.

Confidential

Agile Coach, Project Manager

Responsibilities:

• Project managed for the Technology and Membership Rewards Marketing Teams a cross-functional team through monitoring quality, budget & timing for the redesign and vendor selection process of the Membership Rewards site.
• Translated risks, ideas, and recommendations into scalable solutions for concurrent projects within the PMO.
• Managed the analysis of business processes, build requirements, specifications, and workflows; formulated project plans, design and functional specifications, and assisted with end user training.

Confidential

Responsibilities:

• Directed (PMO role) multi-functional team in the full-scale management of technical specifications and deployment of reporting tools providing insight into productivity and business growth for the Emerging Business Group, Investment Partnership, Sarbanes-Oxley Compliance, & Family Office divisions.
• Directed a 3-site implementation of a Nortel-based Voice over IP (VoIP) system for a large international bank; steered the scope, issue resolution, budget, and integration of multi-media and telephony functionality.
• Architected an enterprise-wide centralized platform that delivered CRM capabilities, operations analytics and change management support of a portfolio of applications for the PMO.

Confidential

Vice President

Responsibilities:

• Audited performance for online trading, Investment Research, and Alternative Investments; efforts spurred a 99% system availability via razor-sharp management of content, application behavior, and data integrity.
• Directed the deployment of workable concepts and approaches leading to the successful design, launch, and management of a global CRM initiative for internal/external users of the Financial Workbench Web portal (including Fixed Income, Trading, Prime Brokerage and Investment Research sites).
• Managed teams in London, New York, and Tokyo.
• Supported a 5-tier product group and developed a site-strategy to achieve cutting-edge performance, efficiency, and cost optimization.
• Migrated company to a more stabilized environment, collaborating with developers and infrastructure groups to integrate VPN, network management, WAN, Market Data feeds, Network Security, DNS, and Routing.
• Integrated business continuity planning through push technology, and secure access via firewall, router and proxy server issues, site content, HTML/ Java, RealAudio and Media Player, and Adobe Acrobat.

Director, Inference Corporation

Confidential

Responsibilities:

• Deployed a 4 site virtual call center for a large pharmaceutical company; gathered requirements; executed technical design documentation, detailed process flows, and designed test strategy; led team to deliver improved service and response times via integration of (CTI) computer telephony integration, “conception to implementation” of call tracking, call management and guided search via case-based reasoning.
• Centralized servicing of 4,000 independent agents; prepared/presented the vision and gained approval to launch an extranet application for broker servicing for an insurance company.
• Designed a consumer products company’s intranet site as a central repository for streamlining business processes, eliminating communication gaps and increasing service levels.
• Developed an in-house case-based reasoning solution for managing a suite of consumer products from a large vendor pool, achieved measurable gains in call center efficiency and service.
• Analyzed business rules, effectively translating them to development of a Service Desk System for a leading tool manufacturer; solution enabled add-on sales via the addition of a new client base.
• Re-shaped the approach to project management of functionality requirements which streamlined test strategy cycle time for a leading pharmaceutical company; established a shared resource study planning and administration strategy for use across concurrent projects.

Confidential

Second Vice President

Responsibilities:

• Offered visionary leadership in the implementation of knowledge-based systems utilizing Iterative Methodology in support of operations and enterprise-wide joint application development initiatives.
• Devised an industry-first case-based reasoning system for routing letters of credit via the Trade Products message formatting system.
• Enhanced trading capabilities via real-time trade advisory system monitoring; solution provided insight into trade positions within the financial futures markets.
• Guided new product introduction processes as the coordinator of the New Technology Steering Committee.
• Assessed the viability and potential profitability of continuous improvement events as Systems Productivity Advancement Network (SPAN) Chairperson, leading a diverse mix of financial institutions.