Profile Summary

• SENIOR BUSINESS ANALYST CONSULTANT with strong experience in all project phases from initiation through closeout i.e., create scope definition, project plan, business requirements matrix and all associated project documentation, develop system screen design and workflow, assist in system development, monitor project execution/ change control/ release management , Effective motivator of diverse project teams consisting of decision-makers, subject matter experts, business analysts, developers, DBAs, network technicians, business users and vendors, encouraging all team members on-site and remote to share ideas, concerns and questions via SCRUM meetings and collaboration tools such as SharePoint. Demonstrated ability to identify current and future business needs through observations, work sessions and research, determine appropriate resources/technologies and methodology required to fulfill business need, define plan/deliverables/ timeframe to strategically obtain a solution that attains project objectives efficiently. Superb verbal and oral communication skills required to present complex technical, business and conceptual information persuasively to all audience levels. Excellent problem solving/risk mitigation skills necessary to devise thoughtful and innovative resolutions for the multitudes of issues that arise during the lifecycle of a complex project. Well-versed in vendor management and system integration to ensure that deliverables and timeframes are met. Successful developer and facilitator of upper management presentations, steering committee meetings, team work sessions and project status meetings. Strong background in Federal and state interagency projects.

Technologies/ Methodologies COBOL/JCL, .NET, SQL, SSRS, DBMS, Agile, LEAN, waterfall, hybrids, Rational Unified Process, DMAIC, Six Sigma, various specialized system development life cycles, LMS, Microsoft Office Suite, FileNet, SharePoint, Oracle Discoverer, CIDRIS Connecticut Impaired Driver Records Information System , CMIS Judicial Branch Case Management Information System , CRMVS Criminal Motor Vehicle System , OBTS Offender Based Tracking System , NCIC/CJIS National Crime Information Center .

• Key Strengths Strong communications and interpersonal skills. Effective liaison between decision-makers, business users, subject matter experts, IT staff and vendors. Ability to identify opportunities for workflow optimization via business processing change and technology solutions. Self-starter. Detail and deadline-oriented.

Professional Experience

Confidential

Senior Project Manager

Projects include:

Judicial Branch Attendance System

• Architected enterprise-wide attendance management system to be used by 5000 Judicial Branch employees. Real-time transactions accomplished using Legacy system, a .NET application and Integrity web services.
• Developed time/cost estimates and returns on investment for in-house build vs. COTS, evaluated top attendance vendors, developed integration plan for all in-house systems and in-house new build presented recommendation to Judicial Branch Executive Directors for in-house build along with project plan and budget.
• Developed all project documentation including project definition, project scope, project charter delineating all participant roles and responsibilities , communication plan, change management control, business and system requirements and traceability matrices, screen-mock-ups, Visio workflows current and future states for both business processes and system flows , use cases, test scripts and defect log and training plan.
• o Worked closely with stakeholders and users to ensure that both groups' needs were satisfied and all voices were heard.
• o Made regular presentations on project status and budget to Executive Director and Steering Committee

HR Online

• Assisted in development of online public portal job application system for both non-Judicial Branch employees and the general public
• Assisted in development of internal application to administrate the applications and applicants that are received via HROnline
• Developed all documentation including business requirements, communications plan, testing scripts, testing guides, user guides, help desk guides, release management plan
• Coordinated all team efforts involving developer, testers, business and upper management
• Managed testing for initial release and all subsequent releases

FMLA Tracker

• Spearheaded development of application used by Judicial Branch to record and track FMLA absences
• Developed screens and designed screen flow
• Developed all documentation business requirements, screen prototypes, data mapping document, user guide, testing guide
• Worked closely with developers and business to resolve technical and business issues
• Developed data conversion plan to import FMLA data currently stored in an Excel spreadsheet to a database.

SSRS Reports

Developed user and system requirements, conducted testing, created user guides

Project Management Office

Assisted in establishing a project management office for Administrative Services Information Systems unit. Developed templates for user requests, report requirements, project charter, executive summary, business and functional requirements both in spreadsheet and narrative formats , communication plan, master test strategy, work breakdown schedule, user guides, test scripts, defect log,

Confidential

Senior Project Manager

Projects included:

• CJIS/CIDRIS Connecticut Impaired Driver Records Information System
• Steering Committee member and DMV project manager for CJIS/CIDRIS project, an interagency effort to provide electronic exchange of Operating under the Influence OUI arrest data and documents between state agencies DMV, the Division of Criminal Justice, and Judicial Branch Superior Court Operations and municipal and state police. CIDRIS provided roadside data capture of traffic summonses as well as retrieval of judicial, criminal offender OBTS and DMV info. This project was developed under the aegis of CT CJIS Connecticut Criminal Justice Information System .
• Also project manager for DMV CIDRIS application, working with business to re-engineer business practices to accommodate electronic transmission of information from police and interfacing with developers to determine how messages would be transmitted, received and stored in a queue pending retrieval by users. Managed multiple vendors.

Requests for Proposals

Project manager/business analyst for several large-scale RFPs including enterprise-wide technology modernization project

DMV System Modernization Project

Senior business analyst for enterprise-wide system modernization project to upgrade all DMV software and hardware and integrate new technology e.g., document management, case/workflow management, etc. into all areas of transaction processing. Created business requirements, overviews, current and future state narratives and process flows for all functional units. Developed use cases for future state for all functional units to be used later for testing and training . Worked with individual units on organizational change to smooth transition from current to future state processing.

CDL Road Test

• Project manager and senior business analyst for CDL Road Test, a wireless real-time transmission of road test results from agents' ToughBook tablets in the field to mainframe testing system responsible for screen design, all project/user/testing documentation
• Conducted regular detailed status and budget presentations to DMV Commissioner and CT Department of Information Technology management

New Hire Orientation Project

Developed new hire orientation program - wrote new employee handbook, designed new hire website geared toward familiarizing new hires with agency staff/units/lines of business and policies and procedures, developed key competencies matrix to gauge employee progress and target employees for cross-training

Website Design

Project manager/business analyst for re-design of public website geared toward educating citizens about State legislation pertaining to 16/17 year old new drivers. Wrote all new content and designed layout and navigation.

Responsibilities

• Created business requirements, technical specifications and all other required project and system documents
• Facilitated JAD sessions and work groups to define current and future state workflows, gather business and system requirements, develop screen wireframes and flows including alternates , testing and implementation plans. Acted as liaison between business, IT staff and vendors in all work sessions
• Supervised the testing phase for multiple projects. Wrote test scripts, test cases and requirements identified recorded and tracked defects into MS Project and presented results to clients and upper management.
• Developed and delivered PowerPoint presentations to report status to team members and upper management.
• Communicated data and quality issues to the development and business team during regular status meetings

Confidential

Project Manager

• Researched, analyzed and documented all business workflows for corporate data warehouse system.
• Wrote functional specifications for PC-based program.
• Results of effort included 1 million savings for all corporate data mining activity.
• Managed team project staff consisting of both consultants, employees and vendors established and monitored project plan including WBS , deliverables and timeframes
• Managed risks and obstacles

Confidential

Senior Project Manager Assessed corporate knowledge culture and made appropriate suggestions for improvement.

• Developed succession planning documentation and job profile online surveys delivered to select departments, management and customers. Result was that the company had a secure and sustainable repository of employee intellectual capital that greatly reduced the negative impact of retirements, transfers, etc. and saved 1 million in the first year of implementation.
• Established Knowledge Transfer Unit
• Developed Change Management and Training plan for improved retention of intellectual capital
• Conducted numerous BPM JAD sessions.

Confidential

Project Manager/Senior Business Analyst Architected and implemented first knowledge/documentation repository in insurance industry. Developed taxonomy, designed user interface, identified and mapped system interfaces, managed data gathering and presented solution to C-level staff. Developed Change Management and Training Plans. Conducted training. Result was single source of information for nearly all information needs and a 2.5 million savings in the first 18 months FileNet .

• Researched, analyzed and documented work request process for IT department users programmers, analysts, testers . Result was a consistent development and maintenance process that closely aligned business needs with technical resources.

Confidential

Project Manager Managed 3 million dollar data warehouse project using unique hands-on approach. Met with all project members to build an alliance that resulted in success of project.

• Designed and documented Systems Development Life Cycle SDLC process for new projects and maintenance projects. Result was a consistent, department-wide adherence to structured development.
• Researched, analyzed and documented both business and systems procedures for security and disaster recovery. Result was conformance to Federal auditing requirements.
• Developed and analyzed business workflows for data warehouse application. Workflows were used in system redesign and training. Designed and developed electronic training and system process documentation repository for data warehouse application. Conducted needs analysis and designed repository for development staff and end users. Result was immediate productivity in an unfamiliar application.
• Designed and developed documentation solution for IT claims department at Blue Cross/Blue Shield Medicare Division. Evaluated needs and designed architecture to contain both systems development documentation and internal and government publications. Result was central source for information to meet corporate business intelligence needs.

Confidential

Project Manager Managed prime vendor in developing comprehensive business process documentation and functional and technical requirements in anticipation of department and roadside access to a national database project using state-of-the-art imaging, electronic document management and automated workflow software. Effort was used as a basis for interface to the National Crime Information Center NCIC , the most widely used crime database in the U.S.